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Standard Award Entitled to E+?

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Old May 9, 2013, 9:48 pm
  #1  
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Standard Award Entitled to E+?

I was under the impression that when booking a Standard Award you are entitled to an Economy Plus seat at no additional charge (even without status). Is that in fact the case?

I have a Standard Award reservation where the website is not letting me chose E+ and when calling in the agent says there's no such thing as free E+.
dfny36 is offline  
Old May 9, 2013, 9:53 pm
  #2  
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You get the status perks that relate to the status tier of the accountholder who redeemed the miles. No free E+ for those without status.
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Old May 9, 2013, 11:46 pm
  #3  
 
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So wait, if I get a Saver award and I am Silver do I get the E+ at T-24 hours? And if I get it do I get a refund? Argh, booking with Silver
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Old May 10, 2013, 12:20 am
  #4  
uwr
 
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Originally Posted by matsonjb
So wait, if I get a Saver award and I am Silver do I get the E+ at T-24 hours? And if I get it do I get a refund? Argh, booking with Silver
Silvers will get E+ at T-24 hrs with an award ticket, whether it's Standard or Saver.

Why would you get a refund if you get E+? The question doesn't make sense to me.
uwr is offline  
Old May 10, 2013, 12:37 am
  #5  
 
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Sorry I meant to say that I got the Saver and then I paid for E+ for the wife, now if I clear E+ at T-24 will I get the refund?
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Old May 10, 2013, 12:48 am
  #6  
 
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Originally Posted by dfny36
I was under the impression that when booking a Standard Award you are entitled to an Economy Plus seat at no additional charge (even without status). Is that in fact the case?

I have a Standard Award reservation where the website is not letting me chose E+ and when calling in the agent says there's no such thing as free E+.
sorry... no free E+
Renard is offline  
Old May 10, 2013, 12:49 am
  #7  
 
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Originally Posted by matsonjb
Sorry I meant to say that I got the Saver and then I paid for E+ for the wife, now if I clear E+ at T-24 will I get the refund?
No, you do not. Even if you clear a complimentary upgrade to First, you will not receive a refund for Economy Plus. See full FAQs here.
TakeTheATrain is offline  
Old May 10, 2013, 12:56 am
  #8  
uwr
 
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Originally Posted by matsonjb
Sorry I meant to say that I got the Saver and then I paid for E+ for the wife, now if I clear E+ at T-24 will I get the refund?
Ah, I understand not.

Unfortunately, no refund.
uwr is offline  
Old May 10, 2013, 2:17 am
  #9  
 
Join Date: Nov 2000
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Originally Posted by dfny36
I was under the impression that when booking a Standard Award you are entitled to an Economy Plus seat at no additional charge (even without status). Is that in fact the case?
A long time ago, this was true (full-fare tickets and standard awards were entitled to E+), but hasn't been so for quite a few years (not sure exactly when that change was made)
danM is offline  
Old May 10, 2013, 8:53 am
  #10  
 
Join Date: Nov 2012
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^ Yeah I looked back at it and it said that the CPU can might clear with it.
matsonjb is offline  


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