1K Voice Reaching Senior People - Experiences?
May 8, 2013, 6:30 pm
#16
Join Date: Sep 2011
Location: NYC
Programs: AA EXP, UA Plat
Posts: 311
I have been trying to get a straight (and correct) answer from 1kvoice regarding multiple failures to appear on the upgrade list on award tix (chase cc holder) for 3+ months. Quite honestly, I'd probably be less frustrated if 1kvoice didn't exist vs this complete CS failure.
Thus far they seem to be picking and choosing between:
A) Incorrect information
B) Contradictory information
C) Promises to get back to me (unfulfilled to date)
D) Boilerplate responses cut & pasted from the Chase site about credit card benefits
E) No response at all (despite a weekly followup email)
F) Some combination of the above
Thus far they seem to be picking and choosing between:
A) Incorrect information
B) Contradictory information
C) Promises to get back to me (unfulfilled to date)
D) Boilerplate responses cut & pasted from the Chase site about credit card benefits
E) No response at all (despite a weekly followup email)
F) Some combination of the above
May 8, 2013, 8:36 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
As to "Senior People", on my past two occasions to compliment two superb employees, I e-mailed SMI/J directly where I got a "thank you, we'll be sure to recognize <employee name here> but then about 3 days later for both, I rec'd personal e-mails from the employees' direct supervisor and the person in charge of their area of operations (FLL Station Mgr and TPA Rez)
I know he reads email and forward when necessary. But I never heard that he replied any emails.
May 9, 2013, 12:18 am
#18
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
He's replied to all four of mine. Short, terse but informative. I'm very pleased. It's gotta be pretty dire when I e-mail him (An entire station is out of whack, etc) but it works when done sparingly.
May 9, 2013, 7:36 am
#19
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
he or someone else does
I wrote him advising him to reconsider the decision to choose Shares over Apollo in early February of 2012. I asked him if it was the best choice while warning him of the loss of capability. He responded tersely "it is".
Oops!
Oops!
May 9, 2013, 7:51 am
#20
Join Date: Jun 2005
Posts: 4,645
Did you think there was a possibility he might have said "no, we're about to screw up, but I'm doing it anyway?"
May 10, 2013, 7:35 am
#21
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,581
May 10, 2013, 8:47 am
#22
Original Poster
Join Date: Dec 2008
Location: WAS, LAX
Programs: AS 100K
Posts: 1,330
May 10, 2013, 2:46 pm
#25
Join Date: Jun 2005
Posts: 4,645
May 10, 2013, 2:53 pm
#26
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
