Last edit by: gengar
Wifi Completion Status (Last Updated: 1/16/2015)
United Wi-Fi installation
Mainland USA
Worldwide Coverage
Worldwide Coverage Area
Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions.
Gogo (PS Flights) Coverage Area
Pricing Data Points
City Pair / ~ Duration / Standard Cost / Premium Cost / Comments on Quality
747-400 (Panasonic):
A319/A320 (Panasonic):
City Pair / ~ Duration / Standard or Limited Access Cost / Premium or Full Access Cost / Comments on Quality
737s (Thales LiveTV): [prices are per-hour]
United Wi-Fi installation
Mainland USA
- B737 - 187/253 Complete (74%)
- B757 - 26/133 Complete (20%)
Worldwide Coverage
- A319 - 55/55 Complete (100%)
- A320 - 97/97 Complete (100%)
- B747 - 24/24 Complete (100%)
- B767 - 2/51 Complete (4%)
- B777 - 42/74 Complete (57%)
- B787 - 3/14 Complete (21%)
Worldwide Coverage Area
Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions.
Gogo (PS Flights) Coverage Area
Pricing Data Points
City Pair / ~ Duration / Standard Cost / Premium Cost / Comments on Quality
747-400 (Panasonic):
- SFO-FRA / 10 hrs / ?? / $22.99 / (5/2013) Peak speed was 6.5Mbps down, 2Mbps up. 700ms latency. awesome. (unavaca)
- HNL-NRT / 8 hrs / $14.99 / $22.99 / The service worked all the way across the pacific, I was surprised at how reliable it was. The speediest I did topped out at .26mb, hardly "premium", but if you're ok with general web browsing and chatting with iMessage, it worked like a champ.
- LAX-SYD / 14 hrs / $16.99 / No premium options. (Col Ronson) 3Mbps download speed test, worked for 95% of flight
- SFO-HKG / 15 hrs / $16.99 / No premium option / (1/2014) (unavaca) speedtest immediately after wi-fi was available gave 700ms, 7Mbit down, 0.5Mbit up
- BKK-NRT / 5 hr / $16.99 / No premium option / (SS255)
- PEK-SFO / 11 hr / $16.99 / No premium option / Net access kept going down over the Pacific / Ookla speedtest 3.09 Mbps down, 0.23 Mbps up, 894ms RTT.
A319/A320 (Panasonic):
- EWR-SFO / 6 hrs / $12.99 / $19.99 (IIRC)
- EWR-SFO / 6 hrs / $14.99 / no premium option (3/2014) (greg99) speedtest 2498kbps d/l and an awesome 95kbps u/l (not a typo) 578ms latency
- SFO-PHL / ~5.5 hrs / $14.99 / no premium option (4/2014) (qisu) didn't do speed test. good part of the flight had slow speed or no connection at all.
- PHL-SFO / 6 hrs / $12.99 / no premium option (4/2014) (qisu) speedtest 2-3megabits down.
- PHL-IAH / 4 hrs / $9.99 / $12.99 (IIRC, standard may have been $7.99?)
- PHL-IAH / 3 hrs / $6.99 / no premium option [10/2013]
- ORD-LAS / 3.5 hrs / $7.99 / No premium option. (lenscap)
- ORD-SEA / 4 hrs / $9.99 / No premium option. (qisu)
- ORD-LAX / 4 hrs / $8.99 / No premium option / speedtest peak 3mbps, average 600kbps to 1.5mbps
- ORD-YVR / 4 hrs / $8.99 / No premium option / speedtest 3.86 Mbps to 10.70 Mbps down / 0.18 to 0.37 Mbps up - very reliable throughout the flight
- IAD-LAX / 5 hrs / $12.99 / No premium option / speedtest peak 1.5mbps, average 400kbps to 800kbps, worked for 80% of flight but pretty spotty at times, but at least FA announced signal was poor
- IAD-SEA / 5 hrs / $12.99 / No premium option / A319
- SFO-LAX / 1 hr / $3.99 / No premium option / A319 (greg99)
- SFO-ORD / 4 hr / $9.99 / No premium option / A320 / Pretty reliable, up most of the flight
- IAH-SEA / 4.5 hrs / $8.99 / no premium option A320 (6/2014) (qisu) speedtest 5megabits down, 0.2 megabits up.
City Pair / ~ Duration / Standard or Limited Access Cost / Premium or Full Access Cost / Comments on Quality
737s (Thales LiveTV): [prices are per-hour]
- IAH-TPA / ?? / $1 / $2 / (2/2014) (ssullivan) 23-25Mbps downstream (Premium/full access service). No service over Gulf of Mexico.
- MIA-EWR / 2 hr / $1 / $2 / (3/2014) (hirohito888) 16Mbps down, 1Mbps up [not sure if this is for the regular or full access]
- PDX-IAH / 4 hr / $1 / $2 / (4/2014) (qisu) regular was very slow, speed test about 100kilobits down.
- SEA-IAH / 4 hr / $1 / $2 / (5/2014) (edcho) full access was speedy. 22 Mbps down and 2 Mbps up. Ping was 700ms.
- SEA-IAH / 4 hr / $1 / $2 / (6/2014) (qisu) full access, 5-15 Mbps down, 0.2 Mbps up.
United Launches Satellite-Based Wi-Fi Service
#646
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
It's sort of hard to see but when you are very close to the poles the coverage drops for a few hours (depending on actual flight path).
#647
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,198
You can find the map here: https://www.united.com/web/en-US/con...i/default.aspx
It's sort of hard to see but when you are very close to the poles the coverage drops for a few hours (depending on actual flight path).
It's sort of hard to see but when you are very close to the poles the coverage drops for a few hours (depending on actual flight path).
Last edited by WineCountryUA; Feb 24, 2019 at 11:50 pm Reason: Removed OMNI comment
#648
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,302
I believe it is due to the fact that you are in Chinese airpsace and the airlines need to abide by Chinese rules, regulations and laws - or they won't be allowed to fly in that airspace. China to this day still controls and censors the internet - and regardless of our opinion of that it is what it is. An airplane unfortunately is not a flying embassy...
#649
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
Just did today, though just over contiguous US. TeamViewer connection was "fine". Stayed connected the whole time but mouse clicks and keystrokes were more delayed than with on-ground internet. File Transfer was also slow, but within reason.
#650
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,667
I believe it is due to the fact that you are in Chinese airpsace and the airlines need to abide by Chinese rules, regulations and laws - or they won't be allowed to fly in that airspace. China to this day still controls and censors the internet - and regardless of our opinion of that it is what it is. An airplane unfortunately is not a flying embassy...
It would really be amusing if someone built a plane that could go above the Kármán Line, and used such a capability to pass over China while maintaining internet connectivity on board, just to make a point about how stupid this is. Richard Branson seems crazy enough to do something like that as a publicity stunt.
#651
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Even with those licenses in place it is unlikely that non-Chinese airlines will be operating connections in Chinese airspace in the near future. Switching over en route is possible but the user experience would suck. Plus China would have to approve the connectivity on those planes.
#652
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,198
This doesn't make sense if the system is satellite based and not using any antennas or radio systems on the ground, or any local telecom infrastructure.
#653
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
You are free to believe such. But the ITU and most sovereign governments will disagree with you. China gets to regulate the use of radio spectrum in its airspace, just like the USA and every other country does.
#654
Join Date: Apr 2016
Posts: 67
Thank you so much. Were you just traveling in the US or did you mean that it only worked when you were over US airspace?
#655
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 6,667
The solution to this is for other countries (like the US) to reciprocate and deny Chinese airlines the ability to use satellites for WiFi while in their airspaces. So pax on MU or CA bound for LAX, IAH, EWR, JFK, or IAD? Yeah, sorry, no wifi for them, until UA can offer wifi in China. {redacted}
As you said, sovereign governments get to decide who uses what spectrum in their airspace. They don't have to give a reason for it, they can simply deny its use. And the reason for denying MU and CA WiFi access in US airspace can really be as simple as "we don't like what you're doing to our airlines when they go through your airspace, so your airlines are likewise denied until you be more reasonable."
Last edited by WineCountryUA; Apr 25, 2016 at 1:07 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
#656
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
As for a reciprocal ban to force China's hand, good luck with that. Just doesn't add up with reality in terms of how things work in the real world. The Chinese government is happy to have internet access limited as much as is feasible for its citizens.
Last edited by WineCountryUA; Apr 25, 2016 at 1:08 pm Reason: quote updated to reflect Mod edits
#658
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
#659
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,302
Over the last two weeks I've been on 12 UA domestic flights and I always buy the wifi.
I noticed a change this week with wifi on my flights to / from SFO. On both the outbound and inbound flights the wifi was working both above AND below 10k feet - in fact it never stopped working! I think this is GREAT if it is here to stay but didn't want to assume that this was a permanent change - Please note that I was on a 757, 73X, and A320 this week and ALL of them allowed me to use wifi above and below 10k feet so I don't think it is specific to plane type...
A change we will like? Or just someone forgetting to switch it off?
I noticed a change this week with wifi on my flights to / from SFO. On both the outbound and inbound flights the wifi was working both above AND below 10k feet - in fact it never stopped working! I think this is GREAT if it is here to stay but didn't want to assume that this was a permanent change - Please note that I was on a 757, 73X, and A320 this week and ALL of them allowed me to use wifi above and below 10k feet so I don't think it is specific to plane type...
A change we will like? Or just someone forgetting to switch it off?
#660
Join Date: Feb 2002
Location: BNA
Programs: HH Gold. (Former) UA PP, DL PM, PC Plat
Posts: 8,184