May 21, 2013, 10:43 am
Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
Jan 11, 2013, 7:20 pm
#1036
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
I've been lurking for quite some time...after reading the 68 pages I now feel compelled to post. The complaining here is astounding given the fact that we haven't even seen how the boarding group change will actually impact us. I'm a Gold...I'm supposed to be angry now I guess. Maybe I'll wait and see what happens before I threaten to "take my business elsewhere!" Oh and where shall I do that? Delta? same thing. American? same thing...all lousy boarding with lice clogging up the entry. I was Delta Gold medallion a few years back with my previous company...since I've changed to United with my current company I really don't see a big difference. Some nicer lie flat on UA than Delta...some worse. Some better perks on Delta...some worse. Bottom line, we have 3 choices if we fly a mix of domestic and Intl destinations frequently. Relax...this mysterious credit card holder that's sending you into fits may or many not be in front of you. You won't know unless you're so shallow that you actually ask the person what their status is. Just get on board and order a drink...settle down.
What do you want her to say? She's not going to say "You folks are right! Policy rescinded and to make amends we are throwing out SHARES and going back to Apollo." She has engaged the board, addressed some questions and as the pitchfork brigade bang their chests on the board, what else is there for her to do? We should move into participating and reporting. This might be an improvement even if far from perfect.
/rant
/rant
Frankly if this is something that gets one riled up, one really needs to do a sanity check.
It's a free market folks. Take your business elsewhere. But the endless rants grow tiresome. We all make choices (hopefully) on where we put out travel dollars. My travel patterns allow me to choose either AA or UA. I chose UA. Minor .... over boarding order priority, if that's so important to you just leave.
Seriously.
It's a free market folks. Take your business elsewhere. But the endless rants grow tiresome. We all make choices (hopefully) on where we put out travel dollars. My travel patterns allow me to choose either AA or UA. I chose UA. Minor .... over boarding order priority, if that's so important to you just leave.
Seriously.
Jan 11, 2013, 7:30 pm
#1037
Join Date: Dec 2009
Location: LAX/LAS
Programs: UA 1MM
Posts: 171
What do you want her to say? She's not going to say "You folks are right! Policy rescinded and to make amends we are throwing out SHARES and going back to Apollo." She has engaged the board, addressed some questions and as the pitchfork brigade bang their chests on the board, what else is there for her to do? We should move into participating and reporting. This might be an improvement even if far from perfect.
/rant
/rant
Jan 11, 2013, 7:35 pm
#1038
Join Date: May 2011
Posts: 5,814
Yes...you got me. Jeff and I are tight. And he spends much of his day worried about FT. I'll let him know that you are on to him...any other requests for Jeff?
My only point in settle down is...the old process was brutal. They are trying something new. Until I get to try it...I won't threaten to take my business elsewhere. As I mentioned before, not many options anyways. If it works out good then we benefit...if not then UAL gets hurt and they'll be forced to change it.
My only point in settle down is...the old process was brutal. They are trying something new. Until I get to try it...I won't threaten to take my business elsewhere. As I mentioned before, not many options anyways. If it works out good then we benefit...if not then UAL gets hurt and they'll be forced to change it.
I will be vocal when I can in the hopes of fast change but if things don't get better, then I will def vote with my wallet and send all my business to AA.
Like I said early in this thread, observe what you see, try to be non-objective about it, and send feedback to UA (the good and the bad). It will hopefully help them better steer to their final solution! Just saying it doesn't work doesn't really help anyone here!
Jan 11, 2013, 7:42 pm
#1039
Join Date: Dec 2009
Location: LAX/LAS
Programs: UA 1MM
Posts: 171
Good idea. I haven't flown this week, but starting Tuesday will be going through EWR, ORF, IAD, SFO and LAS (twice at two of them) and will try to note if there are any obvious changes - good or bad. Hopefully good.
Jan 11, 2013, 7:46 pm
#1040
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,579
those three people, legacy UA execs, lead the departments that most people are complaining about (marketing, operations [boarding] and Mileage Plus). You're not the only one that has implied that this is a CO show, but in fact those three positions dictate a lot of the customer facing policies complained about here.
Jan 11, 2013, 7:53 pm
#1042
Join Date: May 2012
Programs: UA 1K, *G, Hertz PC, Hilton Diamond
Posts: 33
Jan 11, 2013, 7:56 pm
#1043
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,579
What do you want her to say? She's not going to say "You folks are right! Policy rescinded and to make amends we are throwing out SHARES and going back to Apollo." She has engaged the board, addressed some questions and as the pitchfork brigade bang their chests on the board, what else is there for her to do? We should move into participating and reporting. This might be an improvement even if far from perfect.
/rant
/rant
Jan 11, 2013, 8:00 pm
#1044
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
Dunno what difference this will make since most UA flights these days are ERJs and CRJs. Keep down gauging and there will be no need for boarding process...
Jan 11, 2013, 8:23 pm
#1045
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Jan 11, 2013, 8:29 pm
#1046
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,193
Jan 11, 2013, 9:39 pm
#1047
Join Date: Apr 2010
Location: Pikes Peak COS
Programs: 3 Month Delta Plat, UA PP 2.4mm, Marriott Lifetime Titanium, HH Lifetime Diamond, National EE
Posts: 426
+1 I'm amazed at the night and day difference between the two.
Jan 11, 2013, 10:24 pm
#1048
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Boarding time change?
Don't have the stamina to wade thru 69 pages of posts, but I did notice something today (1/11) that might be a change. "Official" boarding time for two segments (one at SEA, the other at SFO) was listed on the BPs as 35 min prior to departure ... apparently down from 45 min which, in turn, IIRC was up from 30 min premerger. Is this a new policy? Oh BTW, the actual boarding was just about as disorganized as before.
Jan 11, 2013, 10:43 pm
#1049
Join Date: Apr 2005
Location: PIT
Programs: UA-Silver, HHonors-Gold
Posts: 35
I just returned from a trip and as a premier gold for the last 4 or so years this is a slap in the face. On 2 of my 4 segments I was easily the 20-30th person on the plane, where normally it's 10-20 on a full domestic flight. Definite downgrade and sign that they don't value my business...
Lta
Lta
Jan 11, 2013, 10:50 pm
#1050
Join Date: Jun 2005
Posts: 4,645
I just returned from a trip and as a premier gold for the last 4 or so years this is a slap in the face. On 2 of my 4 segments I was easily the 20-30th person on the plane, where normally it's 10-20 on a full domestic flight. Definite downgrade and sign that they don't value my business...
Lta
Lta