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Old Aug 22, 14, 9:33 am   -   Wikipost
FlyerTalk Forums Thread Wiki: United's Current Boarding Process (with Wiki) [Revised, May 2013]
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Last edit by: GoAmtrak
Source: https://hub.united.com/en-us/News/Co...g-process.aspx

Pre-Boarding
  • Customers with Disabilities
  • Global Services
  • Uniformed Military Personnel

Premier Access Boarding
  • Group 1: Premier 1K, Premier Platinum, premium cabins
  • Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus and Club cardholders, MileagePlus Explorer and Awards cardholders

*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.

General boarding via WilMA (Window Seats, then Middle Seats, then Aisle)
  • Group 3 - Window Seats
  • Group 4 - Middle Seats (skipped on UA Express flights)
  • Group 5 - Aisle Seats

Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.

Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)

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Old Jan 11, 13, 12:00 pm   #946
 
Join Date: Nov 2010
Location: Traveling some where to or from GRB
Programs: DL GM, AS, AA, Marriot, and IHG
Posts: 1,243
Quote:
Originally Posted by MBS PremExec View Post
This thread made CNBC...

http://m.cnbc.com/us_news/100373004

Sorry for doing the mobile version.

-MBS, typing from his iPhone
Yes CNBC, Yahoo, AOL and most of the major players in information. Now we'll see if UA has a reply?
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Old Jan 11, 13, 12:01 pm   #947
 
Join Date: Jan 2013
Posts: 1
As a 2K, I think this blows! One of the few "privileges" of flying excessively is being able to board early enough with a carry-on so as to insure it does not need to be checked in and picked up from baggage. If you fly daily, this is almost a necessity. By adding credit card holders to early boards, it diminishes the "guaranteed" overhead space. This in effect is a significant down-grade in benefits for a gold flyer. Maybe the moron who thought of this bright idea owns stock in a credit card company. But he/she certainly does not need to fly every day!
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Old Jan 11, 13, 12:02 pm   #948
 
Join Date: Aug 2010
Posts: 404
Quote:
Originally Posted by halls120 View Post
What they need is to have some of those very experienced and savvy GA's from SFO who are legendary at enforcing boarding order go on a road trip to show fellow employees how it is done.
On the behalf of my fellow experienced and savvy SFO GA's thank you very much.

Note to others; there are a lot of brand new GA's at SFO so if things don't seem to be done correctly a gentle comment of "I don't think that's the official way" might help.

Quote:
Originally Posted by flyingnosh View Post
What is see happening more and more is that passengers present their boarding pass facedown towards the scanner. After the boarding pass is scanned, the GA turns it over and then sees that the passenger is in the wrong boarding group. By that time it's too late. The boarding pass has already been scanned.
I've noticed this and turn the BP face up before scanning. Fortunately in 99% of the cases the person is in the correct BG

Quote:
Originally Posted by JGRITS View Post
Yesterday's IAH-ORD on UA1575:

I approached the C-26 gate area at boarding time - 1 minute. There are the familiar two lanes for Premier Access (blue carpet) and everyone else.

GA: "Ladies and gentlemen we are goin to begin preboarding Flight 1575 with service to Chicago. We'll begin with Global Services, military; active military in uniform, retired military, families with small children and anyone needing extra time to board." About 10 people board.

GA:"All military; any other military? How about retired - Is anyone else retired military out there?" (One guy raises his hand) "Come on up sir." (guy goes to scanner and mutters something unintelligible) GA: "Yes sir, retired Marine Corps."

"Group 1; First Class, One Hundred Thousand Mile Flyers, all Group 1." About 20 more board.

GA: "Group 2...(no further explanation)." As I scan, I asked him, "Have you guys implemented the new boarding procedures?"
This agent verbose announcements are not in accord with the standard announcements. It's offer pre-boarding to Passengers with disabilities (that is all that needs to be said). This a DOT requirement.
offer pre-boarding to GS and uniform military (no other words are needed)
BG1 through the Premier Access Lane (no need to announce who is in BG 1 as it just causes confusion)
BG2 through the Premier Access Lane
BG3 through the Economy Lane
BG5 through the Economy Lane
BG5 through the Economy Lane

Who is in each group is not to be announced. In the pre-boarding announcement usually given 5 min prior to boarding you are to describe the 3 pre-board groups, point out that everyone else will board by BG on BP and point out priority boarding for Chase CC holder is reflected in the BG printed on BG. GAs who say more than this must like to here themselves talk on the PA.
SFOFastAir is offline   Reply With Quote
Old Jan 11, 13, 12:07 pm   #949
 
Join Date: Oct 2011
Location: DEN
Programs: UA GS
Posts: 718
You better plan on a two months road trip sponsored by FT members.

Quote:
Originally Posted by SFOFastAir View Post
On the behalf of my fellow experienced and savvy SFO GA's thank you very much.

Note to others; there are a lot of brand new GA's at SFO so if things don't seem to be done correctly a gentle comment of "I don't think that's the official way" might help.



I've noticed this and turn the BP face up before scanning. Fortunately in 99% of the cases the person is in the correct BG



This agent verbose announcements are not in accord with the standard announcements. It's offer pre-boarding to Passengers with disabilities (that is all that needs to be said). This a DOT requirement.
offer pre-boarding to GS and uniform military (no other words are needed)
BG1 through the Premier Access Lane (no need to announce who is in BG 1 as it just causes confusion)
BG2 through the Premier Access Lane
BG3 through the Economy Lane
BG5 through the Economy Lane
BG5 through the Economy Lane

Who is in each group is not to be announced. In the pre-boarding announcement usually given 5 min prior to boarding you are to describe the 3 pre-board groups, point out that everyone else will board by BG on BP and point out priority boarding for Chase CC holder is reflected in the BG printed on BG. GAs who say more than this must like to here themselves talk on the PA.
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Old Jan 11, 13, 12:14 pm   #950
 
Join Date: Nov 2007
Location: Washington DC
Programs: 1K; Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,164
Actually I think the CNBC article is pretty lame other than it's bad press for United.

It's just a FT cut and past job and it's also factually wrong. Eg (More than 920 people have posted feedback on the Flyertalk thread, the vast majority upset with the changes.)

No CNBC...there are far less than 920 people posting in this thread containing 920+ posts.
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Old Jan 11, 13, 12:15 pm   #951
 
Join Date: Jan 2013
Posts: 1
1K devalued......

United just do not seem to be able to keep the exclusivity for the premium flyers - we are now being put with Platinum flyers to board and the whole credit card access is getting crazy - clubs overflowing, lines getting longer....if this continues we will look at other airlines and move our business.
picrich is offline   Reply With Quote
Old Jan 11, 13, 12:20 pm   #952
 
Join Date: Jan 2013
Posts: 1
Angry

ok so I just transferred lots of flex miles to become gold. If I knew about these changes I would have never done so. and all the money I charge 100s of thousands on my business cc with chase every year. Time for a change
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Old Jan 11, 13, 12:20 pm   #953
 
Join Date: Sep 2008
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Programs: UA 1K, Marriott Plat, National Exec
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Quote:
Originally Posted by SFOFastAir View Post
On the behalf of my fellow experienced and savvy SFO GA's thank you very much.
I hope you're my GA next week on Saturday night from EWR into SFO or Tuesday night after MLK day on the way home!
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Old Jan 11, 13, 12:35 pm   #954
 
Join Date: Apr 2008
Posts: 2,132
Quote:
Originally Posted by edcho View Post

Not that I expected anything, but I got my word in w/ UA and got a reply.
-
Thanks for furnishing a copy of the response you got from UA concerning your communication with them over the new boarding nonsense.

Although the response to you was polite and long, it really did not say anything except that Smisek is not answering complaints and that you were thanked for using UA in your travel plans.

There was no mention that the new boarding process would be tested or evaluated or possibly changed.

Commensurate with various news reports of Smisek's interviews, loyalty is not a concern to UA. The message many of us get from what Smisek and CFO Rainey said is if you (over entitled) elites do not like the new boarding procedure (or any other demotion) , to hell with you.

All the changes (demotions) together with the demonstrated intransigent attitude over complaints cannot be good for UA's goodwill.

It would be nice if UA would, just once in a while, admit that some of the changes or demotions were not in the best interests in the long term survival of UA as a competitive air carrier.

The latest boarding process is but one of a series of demotions that will cause a further exodus of former loyal UA customers.
-
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Old Jan 11, 13, 12:38 pm   #955
 
Join Date: Jan 2013
Location: Chicago
Programs: UA-gld HH-gld Marriot-slv Hertz-gld
Posts: 23
Boarding Process Changes, Starting Jan. 8-9th, 2013

All officers of UA should have to travel all year with Gold status.

That would get things changed quickly
Phorever is offline   Reply With Quote
Old Jan 11, 13, 12:45 pm   #956
 
Join Date: Jul 2009
Posts: 1
Unhappy This is a Downgrade!

United is determined to devalue its customers with this DOWNGRADE of Premier Gold members.
dshiver is offline   Reply With Quote
Old Jan 11, 13, 12:52 pm   #957
 
Join Date: Aug 2012
Location: Near IAD, on the Silver Line
Programs: United Premier 1K, Marriott Gold
Posts: 435
Quote:
Originally Posted by TIMOS View Post
Group 4: Silver + Club Card holders (the $400 a years card)
Before today, this Silver would not have taken offense to that.

However, UA advertised a Club (not Explorer) Card with the first year's fee completely waived (!) when I logged in today to check in for a flight, so...

Maybe not.
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Old Jan 11, 13, 12:53 pm   #958
 
Join Date: Dec 2003
Location: Oakland, California, USA
Programs: UA 1K, AA Exec Plat, SPG Plat, HH Diamond, Hyatt Plat, Marriott Gold, PC Plat Amb, Fairmont Premier
Posts: 8,198
Quote:
Originally Posted by SFOFastAir View Post
New guidelines for handling customers during IRROPs were published this week. The new guidelines have just about everything that I've seen that FTers want. These guidelines are more similar to what pmUA did but go somewhat further in the customer's favor and from what I gather here on FT represent a radical change from pmCO procedures. So if you're in an IRROP situation and don't think you are getting what you deserve ask the agent if they're aware of new guidelines communicated in early Jan 2013.
Quote:
Originally Posted by UA-NYC View Post
PLEASE TELL MORE!!!

(very worthy of a new thread entirely)
Thanks SFOFastAir. But yes, please do tell more if you can.

And yes++, this definitely deserves a new thread. (And technically, is way OT...not that that ever stops us in posting where we want to post at FT.) I suggest you delete this post and re-post as a new thread. Or as a second choice perhaps the mods can move this post to a new thread.
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Old Jan 11, 13, 1:13 pm   #959
 
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1KMM, Hertz 5*, National Executive Emerald, Starwood Gold, Hyatt Platinum
Posts: 1,930
Quote:
Originally Posted by y2k1jetta View Post
All this because CC users were upgraded and Gold was downgraded?

While I agree this stinks for Gold users, get use to it. The biggest thing Gold users can do is to leave UA for another airline. But if I come to the ft forums and whine maybe they will reverse their decision. LOL. You are surely fooled if you think UA would do that now or consider a new direction based upon your past flying experience. Leaving UA is hard and you were a loyal friend for years but enough is enough, leave United for the other loyalty programs and see if it is any better? I doubt it.
Actually, what I'm doing is choosing to fly other *A carriers when I fly full C internationally, and letting UA know that I'm doing it because of the change in boarding policy.

Greg
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Old Jan 11, 13, 1:14 pm   #960
 
Join Date: May 2010
Programs: UA Premier Platinum
Posts: 245
Quote:
Originally Posted by TomA View Post
By status and THEN by PQMs from the prior year. If someone makes 1K by June, they should have immediate boarding priority over the other levels.

No, no. no to this. It was abused and there wasn't much a GA could do when a family of 3 teens and a 10 year old decided to preboard. Happened all the time--especially here in Florida.
Agree with your point about status and then PQMs. Do not agree about your views on pre boarding. Legitimate cases of parents with very young kids who need the extra time should be allowed to pre-board. Maybe don't have this as a formal rule but GA's should be allowed to exercise their judgment (with clear instructions from management). I cannot believe how people can be so cold towards people with real needs just because some others abuse the rules.
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