May 21, 2013, 10:43 am
Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
Sep 21, 2015, 1:10 pm
#4726
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
You got lucky in the past! *G is group #2.
Sep 21, 2015, 1:14 pm
#4727
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA 1k (12 year fallen GS) 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,274
Sep 21, 2015, 1:18 pm
#4728
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Interesting I noticed the family ahead of me last week flying SFO-LAS with their TK luggage tags attached all had G3-4 on their BP but the father scanned his BP, it rejected it and then he showed the agent his TK*G card (he was stopped putting it back in his wallet when I walked by and saw it wasn't a UA card) and the family of 5 came through with manual overrides.
Sep 21, 2015, 2:24 pm
#4729
Join Date: Jan 2003
Location: DEN
Programs: UA 1P-1MM, Marriott LT Titanium
Posts: 3,930
Sep 21, 2015, 2:35 pm
#4731
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
It's a historic glitch that was recently fixed. Can't find the thread right now where this was discussed.
Sep 21, 2015, 2:40 pm
#4732
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Sep 21, 2015, 5:30 pm
#4734
Join Date: Apr 2013
Location: PDX/OGG/HKG
Programs: UA MM/Plat, AS MVP
Posts: 53
Well, now that UA is on a spending-based system, a lot of people will be falling out of the Gold tier so it will hopefully get a bit better. I hit Platinum last year and it's the perfect tier for my needs.
Sep 21, 2015, 7:07 pm
#4735
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Oct 8, 2015, 11:21 pm
#4736
Join Date: Nov 2014
Posts: 11
As an older person, walking slowly with a cane, I appreciate preboarding, but all too frequently I have been bumped and pushed by GS passengers rushing past me down the jetway. Even when I request a wheelchair, some try to squeeze by. Not sure if that is DYKWIA or not.
Oct 9, 2015, 4:58 pm
#4737
Join Date: Oct 2011
Location: IND
Programs: HH Diamond, Emerald Club Exec Elite, Air-Kayaker (former United MP)
Posts: 189
Changed Seat, then Boarding Group changed
This was weird -- never had this happen to me before. Is this normal?
I Kayak these days, so no status on UA, but UA is still my primary use if possible. So when I want E+ I just pay the extra for the seat, which is what I did on my most recent flight the other day. I was assigned an E+ (paid) seat which, at the time of booking was the last one left on a window and boarding group 3. About 20-30 mins before boarding, I kept an eye on the seat list to look for an aisle to open up. Sure enough, as soon as one did I had the GA switch me to the aisle seat
**side note -- tried the app for the simple seat change but it would not recognize the fact that I had already paid the up-charge, and wanted me to purchase the new seat at full price...i know for a fact there was no price difference for the two seats I was dealing with -- app fail**
GA switched me to the new seat no problem, then when my BP refreshed in the app, I also noticed my boarding group had changed to group 5.
I had never seen a seat change in the same cabin section result in a Boarding Group change...I don.t really care, but just thought it was odd and curious why that would happen.
I Kayak these days, so no status on UA, but UA is still my primary use if possible. So when I want E+ I just pay the extra for the seat, which is what I did on my most recent flight the other day. I was assigned an E+ (paid) seat which, at the time of booking was the last one left on a window and boarding group 3. About 20-30 mins before boarding, I kept an eye on the seat list to look for an aisle to open up. Sure enough, as soon as one did I had the GA switch me to the aisle seat
**side note -- tried the app for the simple seat change but it would not recognize the fact that I had already paid the up-charge, and wanted me to purchase the new seat at full price...i know for a fact there was no price difference for the two seats I was dealing with -- app fail**
GA switched me to the new seat no problem, then when my BP refreshed in the app, I also noticed my boarding group had changed to group 5.
I had never seen a seat change in the same cabin section result in a Boarding Group change...I don.t really care, but just thought it was odd and curious why that would happen.
Oct 9, 2015, 5:01 pm
#4738
Join Date: Jan 2006
Posts: 134
Totally normal.
Non-elite/non-credit card customers are assigned boarding groups by seat position:
Window: Group 3
Middle: Group 4
Aisle: Group 5
Non-elite/non-credit card customers are assigned boarding groups by seat position:
Window: Group 3
Middle: Group 4
Aisle: Group 5
Oct 9, 2015, 5:06 pm
#4739
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
**side note -- tried the app for the simple seat change but it would not recognize the fact that I had already paid the up-charge, and wanted me to purchase the new seat at full price...i know for a fact there was no price difference for the two seats I was dealing with -- app fail**
Oct 10, 2015, 1:28 pm
#4740
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167