May 21, 2013, 10:43 am
Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
Jan 10, 2013, 10:45 pm
#871
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Jan 10, 2013, 10:59 pm
#872
Join Date: Apr 2008
Posts: 2,358
There is no longer any benefit to being a 1K member. It is a travesty that you have to be a GS in order to get any kind of special treatment. I guess 100K+ miles doesn't mean anything to $misek. Looks like I am going to take a status match with AA. Speaking with my $$$.
-
Don't forget what UA's CFO Rainey told an investment group last year concerning elites - we are "over entitled." This type of thinking confirms the new UA management's disdain for elites who are foolish enough to believe that lifetime promises made in the past are binding on the new UA.
This new boarding procedure is just another poor decision (in a series of poor decisions) that is aimed to teach "over entitled" elites that their loyalty has no value to the new UA.
-
Last edited by dgcpaphd; Jan 11, 2013 at 2:09 am Reason: spelling & change wording
Jan 10, 2013, 11:31 pm
#873
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,989
Agreed. In general, if *any* group is too large (and this can be determined based by prior experience I suppose), it should be split. Possibly the fairest system is (with pre-boarding exceptions for GS, military, disabled, families with infants, etc.) to have a sequential numbering system that some have suggested purely based on the PQMs from the previous year. This can easily be automated.
Even as a UA 1K, I agree. I know how difficult it is to deal with car seats, etc., a little extra time goes a long way on helping a family settle in and keep the stress level low, which benefits everyone. Now that my kids are older its no big deal, but as a frequent flyer travel with my family was a challenge, I can only imagine how it is for the once a year family.
Yes.
Last edited by iluv2fly; Jan 11, 2013 at 8:33 am Reason: merge
Jan 10, 2013, 11:37 pm
#874
Join Date: Mar 2012
Location: IAD
Programs: UA GS, 1MM; Marriott Lifetime Titanium Elite
Posts: 561
On SEA-SFO tonight. A319 63 premier members based on list and upgrades. Group one was about ~30 but it appeared smooth. everyone quickly stowing bags and etc.
On the SFO-IAD redeye. 752. It is also a premier-fest something like 70 total premier. Will see how it goes. It is not at one of the newly organized gates.
On the SFO-IAD redeye. 752. It is also a premier-fest something like 70 total premier. Will see how it goes. It is not at one of the newly organized gates.
Watching the delay for group 2 boarding I seems like they are waiting for the jet way to clear before calling group 2.
With 24 F seats and 62 additioal premiers on list I am surprised how smoothly it's running.
Jan 11, 2013, 12:17 am
#875
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,997
Jan 11, 2013, 12:20 am
#876
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
Watch one of Smisek's frequent news interviews. He has repeatedly made it clear that loyaly is not a major part of his business model for UA. Your loyalty for UA in the past is gone and the money you spent with UA is also gone.
Don't forget what UA's CFO Rainey told an investment group last year concerning elites - we are "over entitled. This type of thinking confirms the new UA management's disdain for elites who dare to think that promises made in the past are binding on the new UA.
This new boarding procedure is just another poor decision (in a series of poor decisions) that is aimed to teach "over entitled" elites that their loyalty has no value to the new UA.
-
Don't forget what UA's CFO Rainey told an investment group last year concerning elites - we are "over entitled. This type of thinking confirms the new UA management's disdain for elites who dare to think that promises made in the past are binding on the new UA.
This new boarding procedure is just another poor decision (in a series of poor decisions) that is aimed to teach "over entitled" elites that their loyalty has no value to the new UA.
-
I am tied of saying this but CO management is second rate.
Jan 11, 2013, 3:00 am
#877
Join Date: Jan 2009
Programs: UA 1K MM, Hilton Diamond
Posts: 149
United 944 ORD - FRA gata 10 on Act. 10th
No call for Global Services
Agented called Group 1 and 2 at the same time, instead of 1 and later group 2.
This is really a chaos.
No call for Global Services
Agented called Group 1 and 2 at the same time, instead of 1 and later group 2.
This is really a chaos.
Jan 11, 2013, 3:03 am
#878
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
So what is the boarding process going to be for elites whose boarding pass is marked with boarding groups 3-5? Will they be allowed to board with Groups 1 or 2 upon showing their loyalty program card with elite status indicated on it that are, according to UAInsider, to be boarded under Group 2 or, less likely, Group 1?
He is standing on the carpet. He looks like an FTer who routinely posts to indicate that UA can do no wrong, which is why he's standing there. UA allowed it, so it is ok -- so he could claim. 
Jan 11, 2013, 3:26 am
#879
Join Date: Oct 2012
Programs: United 1K, Marriott Reward Gold Elite
Posts: 45
Flew EWR - DEL on 1/7
It was a mess, people all around the gate. Agents followed process and tried there best but people are just awful at leeching at the gate. I feel really sorry for the agents because whatever they do its a cluster. The amount of Economy people trying to board was a joke. I know language can be a problem but i believe people abuse this and just pretend they do not know and try to get on.
It was a mess, people all around the gate. Agents followed process and tried there best but people are just awful at leeching at the gate. I feel really sorry for the agents because whatever they do its a cluster. The amount of Economy people trying to board was a joke. I know language can be a problem but i believe people abuse this and just pretend they do not know and try to get on.
Jan 11, 2013, 4:09 am
#880
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Would that route ordinarily be amongst one of those with the highest non-elite to UA credit card holder on reservation ratios in the UA network. Most anyone taking that trip twice a year on a regular paid ticket should be at least UA Silver or the near-equivalent. But most of the back of that flying bus seems to consist of once a year passenger on that route.
Jan 11, 2013, 4:40 am
#881
Join Date: Aug 2010
Location: Belfast, Ireland
Programs: BMI Silver
Posts: 74
Even as a UA 1K, I agree. I know how difficult it is to deal with car seats, etc., a little extra time goes a long way on helping a family settle in and keep the stress level low, which benefits everyone. Now that my kids are older its no big deal, but as a frequent flyer travel with my family was a challenge, I can only imagine how it is for the once a year family.
Yes, there was tell them to get to the back of the queue.
Jan 11, 2013, 5:25 am
#882
Join Date: Oct 2011
Location: Omaha
Programs: UAGLD, HH SILV, IHG PLAT, NAT.EXEC Elite,
Posts: 77
Boarding Process Changes, Starting Jan. 8-9th, 2013
Boarde today out of MDT on a 319 and they called pre board and group 1 at the same time.
Jan 11, 2013, 5:33 am
#883
Join Date: Sep 2008
Location: Sioux Falls, SD
Programs: United MP
Posts: 55
Jan 11, 2013, 6:06 am
#884
Join Date: Jan 2009
Location: CLEVELAND AREA
Programs: -UA 1K-Hilton Diamond-
Posts: 210
Watch one of Smisek's frequent news interviews. He has repeatedly made it clear that loyalty is not a major part of his business model for UA. Your loyalty for UA in the past is gone and the money you spent with UA is also gone, along with many of the promised lifetime benefits.
Don't forget what UA's CFO Rainey told an investment group last year concerning elites - we are "over entitled." This type of thinking confirms the new UA management's disdain for elites who are foolish enough to believe that lifetime promises made in the past are binding on the new UA.
This new boarding procedure is just another poor decision (in a series of poor decisions) that is aimed to teach "over entitled" elites that their loyalty has no value to the new UA.
-
Don't forget what UA's CFO Rainey told an investment group last year concerning elites - we are "over entitled." This type of thinking confirms the new UA management's disdain for elites who are foolish enough to believe that lifetime promises made in the past are binding on the new UA.
This new boarding procedure is just another poor decision (in a series of poor decisions) that is aimed to teach "over entitled" elites that their loyalty has no value to the new UA.
-
Jan 11, 2013, 6:15 am
#885
formerly bulgarianfreak55
Join Date: May 2012
Programs: United 1K, Marriott Platinum, SPG Platinum, Hertz Pres
Posts: 142
are the group numbers enforced by the scanners? no right?
what I mean is, if someone who is in Group 2 goes with Group 1, will the scanner beep at them or something?
what I mean is, if someone who is in Group 2 goes with Group 1, will the scanner beep at them or something?
