UA and CO Business Call Button response times test
Dec 14, 2012, 4:38 am
#1
Original Poster
Join Date: Jan 2009
Programs: UA 1K MM, Hilton Diamond
Posts: 149
UA and CO Business Call Button response times test
Last November I took 4 flightsin Business between Brazil and USA, two flights with pmCO crew and two flights with pmUA crew.
Routes were flow on this order:
GRU-EWR (pmCO)
IAD – GRU (pmUA)
GRU – ORD (pmUA)
IAH – GRU (pmCO)
I´ve select to push the call button exactly 3, 4 and 6 ours into the flight and had these results.
GRU – EWR – 3 hours – no response (at least 20 minutes waiting)
4 hours – 12 minutes (while walking around from one class to the other)
6 hours – no response(at least 20 minutes waiting)
IAD – GRU 3 hours – 35 seconds
4 hours – 1-2 minutes
6 hours – 10 seconds (she was filling empty glasses)
GRU – ORD 3 hours – 30 seconds
4 hours – 1-2 minutes
6 hours – 4 minutes
IAH – GRU 3 hours – 20 seconds
4 hours – no response
6 hours – no response
Always heard CO was better, but Tilton did a very good job getting the UA soft product up. Not sure what to say, but from what I understand CO crew tend to disapear during flights.
Routes were flow on this order:
GRU-EWR (pmCO)
IAD – GRU (pmUA)
GRU – ORD (pmUA)
IAH – GRU (pmCO)
I´ve select to push the call button exactly 3, 4 and 6 ours into the flight and had these results.
GRU – EWR – 3 hours – no response (at least 20 minutes waiting)
4 hours – 12 minutes (while walking around from one class to the other)
6 hours – no response(at least 20 minutes waiting)
IAD – GRU 3 hours – 35 seconds
4 hours – 1-2 minutes
6 hours – 10 seconds (she was filling empty glasses)
GRU – ORD 3 hours – 30 seconds
4 hours – 1-2 minutes
6 hours – 4 minutes
IAH – GRU 3 hours – 20 seconds
4 hours – no response
6 hours – no response
Always heard CO was better, but Tilton did a very good job getting the UA soft product up. Not sure what to say, but from what I understand CO crew tend to disapear during flights.
Last edited by mgs 1k; Dec 14, 2012 at 8:47 am Reason: more information
Dec 14, 2012, 6:51 am
#3
Join Date: Jun 2005
Posts: 4,645
Last November I took 4 flightsin Business between Brazil and USA, two flights with pmCO crew and two flights with pmUA crew.
Routes were flow on this order:
GRU-EWR
IAD – GRU
GRU – ORD
IAH – GRU
I´ve select to push the call button exactly 3, 4 and 6 ours into the flight and had these results.
GRU – EWR – 3 hours – no response (at least 20 minutes waiting)
4 hours – 12 minutes (while walking around from one class to the other)
6 hours – no response(at least 20 minutes waiting)
IAD – GRU 3 hours – 35 seconds
4 hours – 1-2 minutes
6 hours – 10 seconds (she was filling empty glasses)
GRU – ORD 3 hours – 30 seconds
4 hours – 1-2 minutes
6 hours – 4 minutes
IAH – GRU 3 hours – 20 seconds
4 hours – no response
6 hours – no response
Always heard CO was better, but Tilton did a very good job getting the UA soft product up. Not sure what to say, but from what I understand CO crew tend to disapear during flights.
Routes were flow on this order:
GRU-EWR
IAD – GRU
GRU – ORD
IAH – GRU
I´ve select to push the call button exactly 3, 4 and 6 ours into the flight and had these results.
GRU – EWR – 3 hours – no response (at least 20 minutes waiting)
4 hours – 12 minutes (while walking around from one class to the other)
6 hours – no response(at least 20 minutes waiting)
IAD – GRU 3 hours – 35 seconds
4 hours – 1-2 minutes
6 hours – 10 seconds (she was filling empty glasses)
GRU – ORD 3 hours – 30 seconds
4 hours – 1-2 minutes
6 hours – 4 minutes
IAH – GRU 3 hours – 20 seconds
4 hours – no response
6 hours – no response
Always heard CO was better, but Tilton did a very good job getting the UA soft product up. Not sure what to say, but from what I understand CO crew tend to disapear during flights.
Dec 14, 2012, 7:14 am
#4
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Dec 14, 2012, 7:54 am
#5
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
[Always heard CO was better, but Tilton did a very good job getting the UA soft product up. Not sure what to say, but from what I understand CO crew tend to disapear during flights.[/QUOTE]
I did 4 IAD-LAX flights (all CO FA) in the past two weeks and it was true, the FA disappeared behind the curtain not to be seen for quite sometime.
I did 4 IAD-LAX flights (all CO FA) in the past two weeks and it was true, the FA disappeared behind the curtain not to be seen for quite sometime.
Dec 14, 2012, 8:51 am
#6
Original Poster
Join Date: Jan 2009
Programs: UA 1K MM, Hilton Diamond
Posts: 149
A great data set of 4 samples. If only that could be reliably projected out to the thousands of daily flights. 
[/QUOTE]
That is true, but I´m just trying be more scientific about what people say on the forum.
[/QUOTE]That is true, but I´m just trying be more scientific about what people say on the forum.
Dec 14, 2012, 9:27 am
#7
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Providing a data sample of 4 points and then using that to back up your claim of "Always heard CO was better, but Tilton did a very good job getting the UA soft product up. Not sure what to say, but from what I understand CO crew tend to disapear during flights," is not at all scientific. :-:
Dec 14, 2012, 9:45 am
#8
Join Date: Jun 2005
Posts: 4,645
Dec 14, 2012, 10:11 am
#9
Join Date: Apr 2007
Location: USA
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Posts: 2,465
Dec 14, 2012, 10:14 am
#10
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
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Posts: 1,182
To be completely fair, I have had both good and bad response times on both sUA and sCO flights the last few months. I will say though that when I have a sCO crew "with attitude", they tend to disappear early in the flight and do not reappear for quite a while. We can only hope that when the crews are mixed that the "best" of both are retained...but I am not holding my breath!!
Dec 14, 2012, 10:21 am
#11
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
As have I, along with the dozen other airlines I've flown this year. That includes marginal service in EK F and great service on a random LCC in Asia. There are simply far too many people involved to pretend that it is going to be consistent.
Dec 14, 2012, 1:25 pm
#12
Join Date: Feb 2003
Programs: UA1K, *G & Wife of UA1K MM
Posts: 3,431
Slightly OT, but what is proper call button etiquette? I never push it, thinking that it's meant for something more important than "I'd like another drink please". Is that wrong? Should I be using the call button? It certainly seems more efficient than trying to make eye contact with the FAs but I don't want to be a PITA.
Dec 14, 2012, 3:36 pm
#14
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Join Date: Dec 2005
Posts: 9,916
IMO just another troll thread
