Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Apr 7, 2017, 8:03 pm
#1261
Join Date: Apr 2017
Posts: 4
"Please contact the MP service center for assistance" error
Is anyone else getting the 'please contact the MP service center for assistance with your account' error when trying to log on United.com.? Have been on with web support and done all the usual tricks - different browsers, deleted cookies and history, new passwords...to no avail. App access works. Needing to book some complex itineraries but can't get on. Thanks for any help.
Apr 7, 2017, 8:10 pm
#1262
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Is anyone else getting the 'please contact the MP service center for assistance with your account' error when trying to log on United.com.? Have been on with web support and done all the usual tricks - different browsers, deleted cookies and history, new passwords...to no avail. App access works. Needing to book some complex itineraries but can't get on. Thanks for any help.
That being said.... it is the weekend and... United IT has been known of doing shenanigans / updates on the weekends that break a lot of things
Apr 8, 2017, 8:12 am
#1263
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
Is anyone else getting the 'please contact the MP service center for assistance with your account' error when trying to log on United.com.? Have been on with web support and done all the usual tricks - different browsers, deleted cookies and history, new passwords...to no avail. App access works. Needing to book some complex itineraries but can't get on. Thanks for any help.
Apr 14, 2017, 7:07 am
#1264
Join Date: Apr 2017
Programs: Mileage Plus
Posts: 3
Please contact the MP service center for assistance with your account.
Is anyone else getting the 'please contact the MP service center for assistance with your account' error when trying to log on United.com.? Have been on with web support and done all the usual tricks - different browsers, deleted cookies and history, new passwords...to no avail. App access works. Needing to book some complex itineraries but can't get on. Thanks for any help.
I reported this to them last week and still no joy. I urge everyone experiencing this issue to please contact support so they can escalate appropriately.
Apr 16, 2017, 12:11 am
#1265
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Apr 16, 2017, 12:22 am
#1266
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
I'm having the same issue. I am looking in December for SFO-BKK-SFO. I can get the options for SFO-BKK but when I click for the return or even try a o/w booking for BKK-SFO I get the red ! mark:
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Apr 16, 2017, 12:45 am
#1267
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
I thought that but I wanted to say I first checked on Friday in Thailand which would have been Thursday in the US. I'll wait until I get back home in California on Monday afternoon to check again.
Apr 18, 2017, 7:51 am
#1268
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
I can get options for HKT-SFO or CNX-SFO but if I try starting just BKK-SFO still getting the error message.
Apr 20, 2017, 1:03 pm
#1269
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
UA Website (CO.bomb) Not Fully Operational?
Just wondering if others are noting that the layout as presented on the site seems to be different and also noting that Award Accelerator options not present??
Haven't checked for some days, so maybe this was discussed earlier in another thread??
Haven't checked for some days, so maybe this was discussed earlier in another thread??
Apr 22, 2017, 6:48 pm
#1270
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
Recognition of MP anniversary
Not a problem, but a nice little recognition. I haven't seen this yet, but when looking at my pitiful mileage accrual on mystatus.united.com. I had a congratulatory splash page. "Congratulations on 33 years with MileagePlus " or something to that effect.
Apr 22, 2017, 7:15 pm
#1271
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
- Congratulations on 30 Years with Mileage Plus.
- We'll See You Wednesday for your flight to Tokyo.
and other similar messages.
Apr 24, 2017, 12:22 pm
#1272
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Are people still having award search troubles?
Still get the error message trying to look up BKK-SFO or SFO-ALL. I can get some idea of what is available by searching CNX/HKT/KBV-SFO but feel the added connection constraint may be mucking up some of what is actually available.
Still get the error message trying to look up BKK-SFO or SFO-ALL. I can get some idea of what is available by searching CNX/HKT/KBV-SFO but feel the added connection constraint may be mucking up some of what is actually available.
Apr 24, 2017, 2:48 pm
#1273
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
Are people still having award search troubles?
Still get the error message trying to look up BKK-SFO or SFO-ALL. I can get some idea of what is available by searching CNX/HKT/KBV-SFO but feel the added connection constraint may be mucking up some of what is actually available.
Still get the error message trying to look up BKK-SFO or SFO-ALL. I can get some idea of what is available by searching CNX/HKT/KBV-SFO but feel the added connection constraint may be mucking up some of what is actually available.
Just for grins, I tried your search (BKK->SFO) for a random day in December and had results return as well.
Apr 24, 2017, 5:57 pm
#1274
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
And truth be told as I'm shoring up things with my friend I may end up actually doing CNX-SFO (which was always showing results) and not stay in BKK 2x during the trip.
Apr 25, 2017, 8:00 am
#1275
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
"Mileage Plus Earnings" on itinerary page do not match up with airfare on receipt, and PQM/PQS/PQD not laid out on receipt at all 