Feb 23, 2014, 1:05 pm

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Please use/update this wiki with current problems/issues accessing or using United's website.

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Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

Consolidated: Is united.com or parts of it down? And other UA website issues

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Mar 9, 2022, 1:34 pm

#46

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,768

Quote:

Originally Posted by Rachelrobinson

I booked and received booking numbers, but it says the flights are not ticketed

That is not that unusual, while normally ticketing occurs a few minutes later, occasionally it can take hours (for all UA itin -- some tickets with partner segments can take longer). Some have been reporting longer delays for past week and today is worst.

Mar 9, 2022, 5:51 pm

#47

mkasperzak

Join Date: Apr 2009

Location: Silicon Valley

Programs: United Mileage Plus 1K, 2MM, LT RCC

Posts: 203

Is United.com down Wed afternoon

Is United.com down on the web and app?

Mar 9, 2022, 6:59 pm

#48

goodeats21

FlyerTalk Evangelist

Join Date: Mar 2010

Location: DAY

Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry

Posts: 10,156

This has been going on a while now.

Any reports of airport / operation disruptions? Or is just limited to web site?

Mar 9, 2022, 7:34 pm

#49

stupidhead

Join Date: Jun 2007

Posts: 4,638

Another first world problem, but my extra bag allowance (+1 bag, 50lb? I think) for being OZ *G isn't showing on my itinerary for some reason. Has anyone experienced this at all? It also won't let me change my FFP information for some reason. And when I navigate to the Prepay for bags menu, it's showing that I have 4 bags included in my ticket, yet the baggage calculator shows first and second bags at 70lbs each as *G.

I have no status on UA MP but I put my OZ Club number on my itinerary and when I email myself the receipt, it shows Star Alliance Gold next to my name.

Last edited by stupidhead; Mar 9, 2022 at 7:43 pm

Mar 10, 2022, 1:39 pm

#50

dkc192

Join Date: May 2007

Programs: UA 1K, Hyatt Globalist

Posts: 5,447

Quote:

Originally Posted by Rachelrobinson

I booked and received booking numbers, but it says the flights are not ticketed

Just had this happen to me. Is anyone still experiencing issues today (March 10)?

Mar 12, 2022, 2:15 pm

#51

JonIND

Join Date: Dec 2002

Location: BMG

Programs: UA Gold 1MM, HH Diamond, Hyatt Explorist, IHG Plat, Bonvoy Gold

Posts: 226

Looks like it’s down again. Can’t view itinerary or check flight status through the app, and now it’s showing the following message:

Mar 12, 2022, 2:28 pm

#52

kb1992

FlyerTalk Evangelist

Join Date: Jul 2003

Location: BOS, PVG

Programs: United 1K and 1MM, Marriott Ambassador

Posts: 10,000

Troubles all day with UA app.

Mar 12, 2022, 2:34 pm

#53

cesco.g

FlyerTalk Evangelist

Join Date: Oct 1999

Posts: 11,468

Quote:

Originally Posted by kb1992

Troubles all day with UA app.

Yup. App not working here as well.

Mar 12, 2022, 3:01 pm

#54

cfischer

FlyerTalk Evangelist

Join Date: Aug 2005

Location: BOS/EAP

Programs: UA 1K, MR LTT, HH Dia, Amex Plat

Posts: 31,973

phone lines are backed-up ... probably because the website is not working. Let's see what is broken this time and how long till they fix it.

Mar 12, 2022, 3:17 pm

#55

Scifience

Join Date: Nov 2005

Location: SIN / SFO

Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold

Posts: 1,215

Tried to call the GS line three times and they couldn't hear me. The back-up (non-800) number ended up working. Wonder if it's related to these technical issues...

Mar 12, 2022, 4:48 pm

#56

kb1992

FlyerTalk Evangelist

Join Date: Jul 2003

Location: BOS, PVG

Programs: United 1K and 1MM, Marriott Ambassador

Posts: 10,000

Quote:

Originally Posted by cesco.g

Yup. App not working here as well.

App is working for me now.

Mar 12, 2022, 5:29 pm

#57

TXJeepGuy

Join Date: Oct 2018

Programs: Mileage Plus, Marriott Rewards, Southwest Rapid Rewards

Posts: 686

Cant seem to check in for my flight tomorrow.

Mar 12, 2022, 7:36 pm

#58

SuperFlyBoy

Join Date: Sep 2005

Location: BOM-SIN-EWR

Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat

Posts: 8,606

UA stated that they were having IT issues until a few hours ago.

Should be working now.

Mar 12, 2022, 9:02 pm

#59

gene2632

Join Date: Mar 2007

Programs: United Mileage Plus Premier

Posts: 781

Just spent about 3 hours going round and round trying to book flights for July using Future Flight credits. Finally got it all done after many tries while on hold for the Elite CS folks for an hour. I did get two pop up survey requests....at least it is done but what a pain.