Dec 2, 2013, 10:00 am
Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Jan 22, 2015, 8:50 am
#1756
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
The cooks must have been lazy today. They were exactly the same in both cases, but on a different tray. One was muffin and fruit the other cereal and fruit.
Jan 22, 2015, 2:14 pm
#1757
Join Date: Aug 2010
Location: KEWR
Programs: Marriott Platinum
Posts: 794
The pilots have a few choices for meals (8-12 choices) that are selected a few days prior to the origination of the pairing.
Rarely do both of us eat the same thing...
Rarely do both of us eat the same thing...
Jan 22, 2015, 5:12 pm
#1758
Join Date: Mar 2001
Location: Not at home
Programs: MP
Posts: 2,312
I'm sitting on the Thursday early morning TPA-ORD flight. 11 of 12 upgrades cleared, leaving only 2F missing from the upgrade list. After taking all of the orders and returning to the galley to prioritize, two people didn't get a meal choice--the breakfast muffin. One of them was 2F. This is TPA, so I'm pretty sure we didn't leave with 10 1Ks.
But what surprised me most? When they blocked the galley and pulled out two meals for the pilots--one of them was a breakfast muffin!
(I will say that the FA on this flight was otherwise fantastic--the service was very very good.)
But what surprised me most? When they blocked the galley and pulled out two meals for the pilots--one of them was a breakfast muffin!
(I will say that the FA on this flight was otherwise fantastic--the service was very very good.)
Jan 22, 2015, 11:54 pm
#1759
Join Date: Sep 2010
Posts: 217
And per their contact pilots can select SPML's not normally available to the passengers. Can you imagine eating the chicken wrap 3x a day!?
Jan 24, 2015, 6:52 pm
#1760
Join Date: Jul 2009
Programs: HiltonSilver, MariottGold, HyattPlat, KimptonTier3, UA 1K, HertzGold,AvisPres
Posts: 116
Last few flights I've been on and even in the back of the F cabin I've been given two choices. Today she seemed to take GS/1K orders first and then the rest of the cabin. I was in 5A. She took my order and then went to the other side of the aircraft to 5F and then came back to take 5B's order where he wasn't given a choice. The FA was fantastic and checked on us multiple times during the flight. I like that they prioritize GS and 1K. It's nice having a choice and not having to sit in the front couple rows. lol, I can't imagine eating the chicken wrap every day!
Jan 24, 2015, 6:57 pm
#1761
Join Date: Jan 2013
Location: LA
Posts: 1,281
I had the most interesting order taking this week. The FA, after all pax boarded, basically said, "attention all first class passengers."
He then proceeded to say here are the meal choices. If you want A, raise your hand, if you want B, raise your hand. Meal ordering completed in 10 seconds. Though, kind of sucked when they delivered the meal and then had to ask me what I wanted to drink later - kind of defeated that meal order process.
He then proceeded to say here are the meal choices. If you want A, raise your hand, if you want B, raise your hand. Meal ordering completed in 10 seconds. Though, kind of sucked when they delivered the meal and then had to ask me what I wanted to drink later - kind of defeated that meal order process.
Jan 24, 2015, 10:14 pm
#1762
Join Date: Mar 2001
Location: Not at home
Programs: MP
Posts: 2,312
Why can't they just go front to back and prioritize!!!???
Jan 24, 2015, 10:43 pm
#1763
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Jan 25, 2015, 12:45 am
#1764
Join Date: Jan 2013
Programs: UA, Some Others
Posts: 286
LAX-OGG today. I traded 2b for 4F so some honeymooners could sit together. The FA informed that all they had left was the chicken wrap when she got back to me (I am 1k). I just chuckled and thought of this thread.
Jan 25, 2015, 1:56 am
#1765
Join Date: Feb 2005
Location: SJC/SFO
Programs: UA GS & Million Miler, AA Lifetime Gold (MM)
Posts: 206
I've generally noticed as a 1K that the FA will only take a single choice from me (regardless of where I'm sitting), while others in FC will be asked for "first and second choices, please". For the most part, it seems like the process is working. Denver19, I've also had the "seat swap translates to status swap" situation!
Jan 25, 2015, 6:20 am
#1767
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
Jan 25, 2015, 9:16 am
#1768
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,581
on a sCO Transcon this past Friday, orders were taken from GS and 1K, then front to back.
Jan 25, 2015, 8:21 pm
#1769
Join Date: Jul 2009
Programs: HiltonSilver, MariottGold, HyattPlat, KimptonTier3, UA 1K, HertzGold,AvisPres
Posts: 116
That has been happening a lot recently. I'm not complaining, but did notice the change. When not done that way they ask other F passengers for their first and second choice, but I've only ever been asked for one choice in that situation.
Jan 26, 2015, 11:47 am
#1770
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
Mrs CO FF (Silver) and I (Gold) flew ORD-LAX in paid F yesterday, on a dinner flight.
Meal orders were taken in a bizarre fashion: Row 5 (F-A), Row 4 (F-A), Row 3 (A-F), Row 1 (A-F), Row 2 (A-F). They ran out of one of the choices after 1E picked.
Interestingly, the cleared upgrades were 5A, 4B, 3 A/B/E, 2B, 1F - I have no idea whether there were GS/1K pax aboard, but the FA did say to 2B that "I see you are trying to move higher this year".
The FA was NOT doing the "1st choice/2nd choice" option. Fortunately, we wanted what was left when we were given our (non-)choice...but it was very frustrating b/c I picked row 2 in part for meal choice.
Anyone seen that before?
Meal orders were taken in a bizarre fashion: Row 5 (F-A), Row 4 (F-A), Row 3 (A-F), Row 1 (A-F), Row 2 (A-F). They ran out of one of the choices after 1E picked.
Interestingly, the cleared upgrades were 5A, 4B, 3 A/B/E, 2B, 1F - I have no idea whether there were GS/1K pax aboard, but the FA did say to 2B that "I see you are trying to move higher this year".
The FA was NOT doing the "1st choice/2nd choice" option. Fortunately, we wanted what was left when we were given our (non-)choice...but it was very frustrating b/c I picked row 2 in part for meal choice.
Anyone seen that before?