Exchange rate issues - UA rez things CAD:USD exchange is 2:1
Oct 29, 2012, 4:41 pm
#1
Original Poster
Join Date: May 2005
Location: YYZ
Posts: 204
Exchange rate issues - UA rez things CAD:USD exchange is 2:1
Have an el-cheapo ticket - BUF-SAN, SFO-YYZ. Called reservations to change the outbound yesterday (I know, picked a great day to call - 75 minutes on hold!), and the agent explained there would be a fare difference calculation and a change fee. That's fine and fully expected, but their quoted fare difference calculation was totally and completely wrong. I argued with the agent for a little while, then gave up.
Hung up, and called again. After another 40 minutes on hold, new agent gets the fare difference calculation correct. Give my credit card, it gets charged, and I hang up.
Let me stop here, and list the original fare:
So I receive the email confirming the new fare. Get this:
Unbelievable. Shouldn't exchange rates be automatic?
So I call back, wait another 30 minutes on the phone. After I explain that they've used an (obviously) incorrect exchange rate, the agent proceeds to explain that the reason for the high fare was that there was a fare difference. I immediately ask for a supervisor.
The supervisor comes on the line and "investigates" the ticket and says there's nothing wrong with how the fare has been calculated. I ask her to check the exchange rate for CAD to USD and quote it to me.
She goes away for a few minutes and then comes back and says "there has obviously been an error" and we will reticket. No reticket yet.
Frustrating!
Hung up, and called again. After another 40 minutes on hold, new agent gets the fare difference calculation correct. Give my credit card, it gets charged, and I hang up.
Let me stop here, and list the original fare:
FARE INFORMATION
Fare Breakdown
Airfare: 454.06 USD
Equivalent Airfare: 457.00 CAD
U.S. Federal Transportation Tax: 16.80
September 11th Security Fee: 7.50
U.S. Passenger Facility Charge: 4.50
Per Person Total: 485.80 CAD
eTicket Total: 485.80 CAD
The airfare you paid on this itinerary totals: 457.00 CAD
The taxes, fees, and surcharges paid total: 28.80 CAD
Fare Breakdown
Airfare: 454.06 USD
Equivalent Airfare: 457.00 CAD
Fare Breakdown
Airfare: 454.06 USD
Equivalent Airfare: 457.00 CAD
U.S. Federal Transportation Tax: 16.80
September 11th Security Fee: 7.50
U.S. Passenger Facility Charge: 4.50
Per Person Total: 485.80 CAD
eTicket Total: 485.80 CAD
The airfare you paid on this itinerary totals: 457.00 CAD
The taxes, fees, and surcharges paid total: 28.80 CAD
Fare Breakdown
Airfare: 454.06 USD
Equivalent Airfare: 457.00 CAD
FARE INFORMATION
Fare Breakdown
Airfare: 716.38 USD
Equivalent Airfare: 1,026.00 CAD
U.S. Federal Transportation Tax: 48.16
U.S. Flight Segment Tax: 7.63
September 11th Security Fee: 7.56
U.S. Passenger Facility Charge: 13.59
Per Person Total: 1,102.94 CAD
eTicket Total: 1,102.94 CAD
The airfare you paid on this itinerary totals: 1,026.00 CAD
The taxes, fees, and surcharges paid total: 76.94 CAD
An additional amount for the difference in fare was charged to AMERICAN EXPRESS AXXXXXXXXXXXXXXXXX on Monday, October 29, 2012. $617.14 CAD per ticket for an additional total of $617.14 CAD was collected.
Fare Breakdown
Airfare: 716.38 USD
Equivalent Airfare: 1,026.00 CAD
U.S. Federal Transportation Tax: 48.16
U.S. Flight Segment Tax: 7.63
September 11th Security Fee: 7.56
U.S. Passenger Facility Charge: 13.59
Per Person Total: 1,102.94 CAD
eTicket Total: 1,102.94 CAD
The airfare you paid on this itinerary totals: 1,026.00 CAD
The taxes, fees, and surcharges paid total: 76.94 CAD
An additional amount for the difference in fare was charged to AMERICAN EXPRESS AXXXXXXXXXXXXXXXXX on Monday, October 29, 2012. $617.14 CAD per ticket for an additional total of $617.14 CAD was collected.
So I call back, wait another 30 minutes on the phone. After I explain that they've used an (obviously) incorrect exchange rate, the agent proceeds to explain that the reason for the high fare was that there was a fare difference. I immediately ask for a supervisor.
The supervisor comes on the line and "investigates" the ticket and says there's nothing wrong with how the fare has been calculated. I ask her to check the exchange rate for CAD to USD and quote it to me.
She goes away for a few minutes and then comes back and says "there has obviously been an error" and we will reticket. No reticket yet.
Frustrating!
