Award ticket booked in Feb now has 2 eticket #'s
Oct 28, 2012, 4:45 pm
#1
Original Poster
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
Award ticket booked in Feb now has 2 eticket #'s
I have no idea what is going on with this.
I booked a LAX - ORD - PTY - MVD o/w award ticket Feb 2012. Bad choice, I know.
Sometime around August, I had to call in because the last leg, PTY-MVD, was not showing up. Copa was having issues booking it even though it was available AND had been confirmed with eticket # and seat selection in Feb.
In Sept I log in to make sure everything is fine, same error, another couple of hours wasted. This went on for 3 weeks until earlier this month, when they decided to book me in L PTY-MVD since who knows what was going on.
Yesterday I got 3 emails from united ... the first two confirmed the same flight, same seat, same eticket # with the $5 fee and 30k miles
The last email, however, shows the following:
eTicket Number
016....4361
016....8688
Both are under my name and FF#
FARE INFORMATION
Fare Breakdown
Airfare: 0.00 USD
September 11th Security Fee: 5.00
Per Person Total: 5.00
USD
eTicket Total: 10.00
USD
MileagePlus Account Debited:
XXXXXX
Form of Payment:
MileagePlus Miles Debited/
Award Used:
30000/WC48
The airfare you paid on this itinerary totals: 0.00 USD
The taxes, fees, and surcharges paid total: 10.00 USD
There is a double listing of all flights ... logging in shows nothing, and obviously I can't call in because of Sandy ... should I worry?
I booked a LAX - ORD - PTY - MVD o/w award ticket Feb 2012. Bad choice, I know.
Sometime around August, I had to call in because the last leg, PTY-MVD, was not showing up. Copa was having issues booking it even though it was available AND had been confirmed with eticket # and seat selection in Feb.
In Sept I log in to make sure everything is fine, same error, another couple of hours wasted. This went on for 3 weeks until earlier this month, when they decided to book me in L PTY-MVD since who knows what was going on.
Yesterday I got 3 emails from united ... the first two confirmed the same flight, same seat, same eticket # with the $5 fee and 30k miles
The last email, however, shows the following:
eTicket Number
016....4361
016....8688
Both are under my name and FF#
FARE INFORMATION
Fare Breakdown
Airfare: 0.00 USD
September 11th Security Fee: 5.00
Per Person Total: 5.00
USD
eTicket Total: 10.00
USD
MileagePlus Account Debited:
XXXXXX
Form of Payment:
MileagePlus Miles Debited/
Award Used:
30000/WC48
The airfare you paid on this itinerary totals: 0.00 USD
The taxes, fees, and surcharges paid total: 10.00 USD
There is a double listing of all flights ... logging in shows nothing, and obviously I can't call in because of Sandy ... should I worry?
Last edited by Ocn Vw 1K; Oct 28, 2012 at 10:44 pm Reason: Deleted specific MP # to protect member.
Oct 28, 2012, 5:09 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
Nope. You aren't flying for 4 months - why are you worried? Call when the Sandy mess is taken care of by Friday of next week when the phone lines should return to normal.
As for "why"? No one can answer that for sure so you're going to have to call UA again and have it sorted out.
-RM
As for "why"? No one can answer that for sure so you're going to have to call UA again and have it sorted out.
-RM
Oct 28, 2012, 5:23 pm
#3
Original Poster
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
Nope. You aren't flying for 4 months - why are you worried? Call when the Sandy mess is taken care of by Friday of next week when the phone lines should return to normal.
As for "why"? No one can answer that for sure so you're going to have to call UA again and have it sorted out.
-RM
As for "why"? No one can answer that for sure so you're going to have to call UA again and have it sorted out.
-RM
def going to wait to call .. it's just odd that I am now double booked on the same flights
Oct 28, 2012, 8:09 pm
#4
Join Date: Nov 2009
Programs: Ex. Somebody, now a disloyal Nobody
Posts: 317
Oct 29, 2012, 10:01 am
#5
Original Poster
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
Oct 29, 2012, 10:36 am
#6
Join Date: Apr 2007
Location: SEA
Programs: UA Plat, AS MVP, HH Gold, MR Gold
Posts: 1,848
Did you at any point make a change in the reservation? I've noticed that if you do anything that causes a reissue, they will often hang onto the full history of eticket numbers. I just completed a trip where I made a lot of changes as better routings opened up, and I had something like 11 eticket numbers. (Of course, only the most recent one matched the itinerary on which I held space.)
Oct 29, 2012, 10:40 am
#7
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Didn't the software merge on 3/3 create duplicate etickets for some? I seem to recall a thread about that very issue soon after 3/3.
Oct 29, 2012, 7:41 pm
#8
Original Poster
Join Date: Apr 2003
Location: BOS .. but soon SFO
Programs: UA PLAT, TK GLD, Hilton Diamond, IC PLAT, SPG GLD, Marriott GLD
Posts: 1,528
Did you at any point make a change in the reservation? I've noticed that if you do anything that causes a reissue, they will often hang onto the full history of eticket numbers. I just completed a trip where I made a lot of changes as better routings opened up, and I had something like 11 eticket numbers. (Of course, only the most recent one matched the itinerary on which I held space.)
They have had issues with the PTY-MVD for some reason and almost cancelled the whole ticket before going to L fare instead of XN
The double ticket thing happened over the weekend, like 8 months later