Phantom infant and checked-in for only one leg
Oct 26, 2012, 10:42 pm
#1
Original Poster
Join Date: Jul 2010
Location: COS and PIT
Programs: UA Plat
Posts: 279
Phantom infant and checked-in for only one leg
I went to check in for tomorrow's return, clicked on "View/Change Seats" and was told I'm already checked in. Strange, because I always make sure to unclick the auto-check-in for return, but ok, fine. I click on "Print Boarding Pass" and get asked for my infant's name and ID information. Only problem - there is no mini-Crispy. I can get no further with OLCI.
I'm currently already UDU'd on the 1st leg, and not showing on the UDU list for the 2nd leg. (All domestic.) I call and find out that I'm checked in for the 1st leg, but not the 2nd, because I have an infant on the 2nd leg.
This happened to me once before this year post 3/3, where a phantom infant showed up on my PNR. I couldn't OLCI. The Premier line couldn't help - if memory serves, they couldn't see any infant on my record. At the airport, the check-in agent did see it, worked a good 30 minutes on it, called support, and never did manage to get it off my record. I ended up with an extra boarding pass for the phantom infant, which was never scanned, but never seemed to cause any other problems that I heard about.
Anyone know if this is a known glitch and/or am I doing something that is causing this? (I searched, but didn't see any other posts about this.) Any suggestions other than getting to the airport early tomorrow?
I'm currently already UDU'd on the 1st leg, and not showing on the UDU list for the 2nd leg. (All domestic.) I call and find out that I'm checked in for the 1st leg, but not the 2nd, because I have an infant on the 2nd leg.
This happened to me once before this year post 3/3, where a phantom infant showed up on my PNR. I couldn't OLCI. The Premier line couldn't help - if memory serves, they couldn't see any infant on my record. At the airport, the check-in agent did see it, worked a good 30 minutes on it, called support, and never did manage to get it off my record. I ended up with an extra boarding pass for the phantom infant, which was never scanned, but never seemed to cause any other problems that I heard about.
Anyone know if this is a known glitch and/or am I doing something that is causing this? (I searched, but didn't see any other posts about this.) Any suggestions other than getting to the airport early tomorrow?
Oct 27, 2012, 2:29 am
#2
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,158
I have not had this happen...so no experience or advice to give, but....
I do love the thread title....very appropriate around Halloween to be asking about a phantom infant
Good luck.
I do love the thread title....very appropriate around Halloween to be asking about a phantom infant
Good luck.
Oct 29, 2012, 10:22 am
#3
Original Poster
Join Date: Jul 2010
Location: COS and PIT
Programs: UA Plat
Posts: 279
Well, the phantom baby continued to cause trouble, LOL.
The phone line couldn't help; tech support couldn't help; web support couldn't help. I went to the airport early, and the (very friendly) agent worked 20 minutes and finally decided that I WAS checked in, but she couldn't print a boarding pass for the 2nd leg. She could print an infant boarding pass, but nothing for me. She finally gave me a printout showing "airport check-in" and said I'd have to get the boarding pass in ORD. I'd also wanted to check my bag, but she could not get the bag tag to print.... probably a bad sign, too. Luckily, it was carry-on size.
Delayed getting into ORD, I made it to my gate just as they were about to begin boarding. They were also oversold and taking volunteers. When I made it to the agent, he insisted I was NOT checked-in, and of course I didn't have a seat. (This is now 20 minutes before flight time.) I don't know what he did, and he wasn't happy about it, but he did get me a seat (waaay in the back) so at least I got where I was going. But obviously, this problem never was fixed.
What do I do next time? I got to board this time, but clearly they just keep shoving the problem down the line. Never mind the loss of an E+ seat and any chance of a UDU, but since I was apparently never checked in, they could have denied me boarding, no? What then?
The phone line couldn't help; tech support couldn't help; web support couldn't help. I went to the airport early, and the (very friendly) agent worked 20 minutes and finally decided that I WAS checked in, but she couldn't print a boarding pass for the 2nd leg. She could print an infant boarding pass, but nothing for me. She finally gave me a printout showing "airport check-in" and said I'd have to get the boarding pass in ORD. I'd also wanted to check my bag, but she could not get the bag tag to print.... probably a bad sign, too. Luckily, it was carry-on size.
Delayed getting into ORD, I made it to my gate just as they were about to begin boarding. They were also oversold and taking volunteers. When I made it to the agent, he insisted I was NOT checked-in, and of course I didn't have a seat. (This is now 20 minutes before flight time.) I don't know what he did, and he wasn't happy about it, but he did get me a seat (waaay in the back) so at least I got where I was going. But obviously, this problem never was fixed.
What do I do next time? I got to board this time, but clearly they just keep shoving the problem down the line. Never mind the loss of an E+ seat and any chance of a UDU, but since I was apparently never checked in, they could have denied me boarding, no? What then?