Seat assignment does not match - Upgraded, but seats change back to coach
Sep 16, 2012, 10:46 am
#31
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
This must be a glitch. I've been seeing this with multiple person multiple segment tix issued last week. Called, the agent moved the passengers back to F, a few minutes later they slipped out again. Savvy agent then checked the seat manifests. Those showed the correct seats she assigned. She said the system seat manifests are the final word, told me the website info is not correct.
Itinerary shows R class.
Some seats in F, some in Y, floating back and forth. Both on web and on mobile site.
Passenger receipt shows K class, not R. But F seats are displayed on ALL segments on the upper right side of the receipt.
So the seat manifest must be F? It has the final word? What's going on?
Sep 16, 2012, 4:33 pm
#32
Join Date: Sep 2006
Programs: UA MP 1K 1MM
Posts: 50
RPU applied. All segments cleared.
Itinerary shows R class.
Some seats in F, some in Y, floating back and forth. Both on web and on mobile site.
Passenger receipt shows K class, not R. But F seats are displayed on ALL segments on the upper right side of the receipt.
So the seat manifest must be F? It has the final word? What's going on?
Itinerary shows R class.
Some seats in F, some in Y, floating back and forth. Both on web and on mobile site.
Passenger receipt shows K class, not R. But F seats are displayed on ALL segments on the upper right side of the receipt.
So the seat manifest must be F? It has the final word? What's going on?
Sep 16, 2012, 5:20 pm
#33
Join Date: Oct 2002
Location: SDF
Programs: -=- UA: GS + 3.9 Million Miler; Hilton: Diamond; Marriott: Gold; Hertz: President's Circle
Posts: 676
Same issue but I found iPhone app correctly showed the upgrade seat in F while website showed the original (pre-upgrade) Y seat.
Sep 16, 2012, 5:26 pm
#34
Join Date: Apr 2008
Programs: UA1k 3mm, HH-LifeDiamond, Mar-LifePlatElite
Posts: 351
Appears it is for sure a computer system glitch. Agent I spoke to on the phone said she had lots of the same types of calls, but as of now, no way to judge how widespread this issue is.
Have an M -> PN fare on flights Wednesday this week, and I assigned seats in F, but seat-map online says still in economy when I logged in.
I am hoping others travelers prove to be the test cases, and actually get the seat in F and prove the glitch is only on the web before I fly Wednesday.
This glitch will really upset folks if it translates to the flight and boarding so I hope it gets corrected soon. Guess I have to follow this thread to see the real world airport experience of what happens at check in / boarding etc.
Have an M -> PN fare on flights Wednesday this week, and I assigned seats in F, but seat-map online says still in economy when I logged in.
I am hoping others travelers prove to be the test cases, and actually get the seat in F and prove the glitch is only on the web before I fly Wednesday.
This glitch will really upset folks if it translates to the flight and boarding so I hope it gets corrected soon. Guess I have to follow this thread to see the real world airport experience of what happens at check in / boarding etc.
Sep 16, 2012, 5:32 pm
#35
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Give it a day or two to sort itself out and have the seat map reflect the correct class. This has happened to me twice in the last week (coincidentally with Ks, RPUs and then Rs?). Trust the records when they show the correct seat assignment. Don't trust the seat map. I know this is contrary to conventional wisdom, but this time it seems to be the right thing to do.
Sep 16, 2012, 5:51 pm
#36
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
+1 on your advice...
But this is a huge step back from the pre-merger UA website... not to mention as tech continues to improve and I now get an email within seconds of almost every charge on my Chase MP Visa card, the notion of "wait a few days" seems pre-2000 to me.
I'm still scratching my head why it takes a few days for mileage actually flown to post. Most of my flight pre-merger used to take 24 hours or less to post.
p.s. I have my Chase Alerts set to send me those emails
But this is a huge step back from the pre-merger UA website... not to mention as tech continues to improve and I now get an email within seconds of almost every charge on my Chase MP Visa card, the notion of "wait a few days" seems pre-2000 to me.
I'm still scratching my head why it takes a few days for mileage actually flown to post. Most of my flight pre-merger used to take 24 hours or less to post.
p.s. I have my Chase Alerts set to send me those emails
Sep 16, 2012, 8:29 pm
#37
Join Date: Jan 2004
Location: Montgomery, Alabama, USA
Programs: UA Gold 1mm, Hilton Gold, Marriott Gold, IHG Platinum
Posts: 662
Same problem here: RPU R upgraded T fare, F seat assignment will not stick. Sometimes its my wife's seat, sometimes its mine but which ever one reverts it always goes back to 8E. One of us always goes back to economy. New emailed itinerary shows correct seats so I'll not worry for a few days.
Sep 16, 2012, 8:48 pm
#38
Join Date: Dec 2004
Location: San Francisco
Programs: DL Plat / UA Gold 1MM.
Posts: 415
I'm seeing this on several upcoming itineraries where my UG has cleared but my original Y seat is being shown. I called today just to make sure everything was okay. The agent sound very annoyed that I called about it. He said he's been getting calls about it all day....
Sep 17, 2012, 4:35 am
#40
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Add me to the list of people affected by this. Despite using 2 RPU's, with confirmable space, it shows my mother in Y, me in F, though both of our fares are coded as "R." Called, and was told we're both in F seated next to one another. Hope this glitch gets fixed soon as it's quite frustrating.
Sep 17, 2012, 4:36 am
#41
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Posts: 17,575
I've seen this as well; R fare code shown, but somehow displaying my original E+ seat assignments. Interestingly, I was able to "select" the Biz class seats that I had previously selected, even though those particular seats were not displayed as being available. 
I don't think I will bother calling about this, but I will monitor it online, for the time being.
Pretty screwed up, but I'm not surprised.
I don't think I will bother calling about this, but I will monitor it online, for the time being.
Pretty screwed up, but I'm not surprised.
Sep 17, 2012, 6:49 am
#42
Join Date: Oct 2007
Location: Naples - Chicago - Park City
Programs: UA 1K Million Miler, Hyatt Globalist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 290
Exactly the same here:
USA-Asia roundtrip upgraded to "R" using miles +co-pay...either myself or my companion keep getting bumped back to E+ from Biz although the original Biz seat stays blocked and I can keep re-selecting it. Obviously a glitch but with the current state of UA's IT department I don't trust anything anymore.
USA-Asia roundtrip upgraded to "R" using miles +co-pay...either myself or my companion keep getting bumped back to E+ from Biz although the original Biz seat stays blocked and I can keep re-selecting it. Obviously a glitch but with the current state of UA's IT department I don't trust anything anymore.
Sep 17, 2012, 1:40 pm
#43
Join Date: Mar 2010
Location: Illinois-downstate
Programs: UA 1K, UA MM, Marriott Platinum
Posts: 955
A third call to 1K! This is in regards to paid biz upgrade for 2 px but the computer shows 1 in biz, 1 in economy+. At least this time the agent sent me an email confirming the 2 biz seats. I asked about synchronizing the flight record (suggest by a FT) but that didn't change anything.
And yes, they are saying that this has come up a number of times, but as of yet, no FIXES for this glitch.
And yes, they are saying that this has come up a number of times, but as of yet, no FIXES for this glitch.
Sep 20, 2012, 11:01 am
#44
Join Date: Nov 2007
Location: EWR
Programs: UA 1K (2.7 million miler)
Posts: 100
Seat Map glitch online
I purchased a flight last night which was eligible for instant upgrade, so I picked 1B. That's what I see on the ticket receipt.
I went in this morning to look at other open seats and found I had been moved to 10C (E+). So I called and the agent assured me I was still in 1B - mentioned there is a glitch with online seat maps today.
Any one else run into this?
I went in this morning to look at other open seats and found I had been moved to 10C (E+). So I called and the agent assured me I was still in 1B - mentioned there is a glitch with online seat maps today.
Any one else run into this?
Sep 20, 2012, 11:32 am
#45
Join Date: May 2011
Posts: 5,814
I purchased a flight last night which was eligible for instant upgrade, so I picked 1B. That's what I see on the ticket receipt.
I went in this morning to look at other open seats and found I had been moved to 10C (E+). So I called and the agent assured me I was still in 1B - mentioned there is a glitch with online seat maps today.
Any one else run into this?
I went in this morning to look at other open seats and found I had been moved to 10C (E+). So I called and the agent assured me I was still in 1B - mentioned there is a glitch with online seat maps today.
Any one else run into this?
http://www.flyertalk.com/forum/unite...corrected.html