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UA sends a fill-in-the-blank apology letter

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UA sends a fill-in-the-blank apology letter

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Old Sep 9, 2012, 4:51 pm
  #16  
 
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,983
United cares about you, (CUSTOMER NAME)
What exact function does the SPECIFC DEPARTMENT play at United? Never dealt with them. Perhaps they were responsible for getting rid of Expert Mode...
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Old Sep 9, 2012, 5:10 pm
  #17  
 
Join Date: Jul 2010
Programs: UA
Posts: 257
Originally Posted by giantreesemar

Anyways, I hope they try again (I did also email them back). The anticipation of what SPECIFIC ITEM is has been killing me!

You are OVER-ENTITLED
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Old Sep 9, 2012, 5:17 pm
  #18  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,404
Originally Posted by gengar
Filling in the blanks should be our next forum game.
An AA status match fax number, 3 preserved dinner "cheeseburgers", and a domestic f pillow (since we no longer need 'em for paying customers.
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Old Sep 9, 2012, 5:25 pm
  #19  
 
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Location: CDG
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I would honestly frame this.
gojko88 is online now  
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Old Sep 9, 2012, 6:16 pm
  #20  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by gojko88
I would honestly frame this.
I'd auction the lettter on E-Bay. Give United the opportunity to buy back evidence of their incompetence.
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Old Sep 9, 2012, 10:01 pm
  #21  
 
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
As a tangible gesture of our concern, enclosed is A RAT'S BEHIND.
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Old Sep 9, 2012, 10:10 pm
  #22  
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Originally Posted by fjfv19
What exact function does the SPECIFC DEPARTMENT play at United? Never dealt with them. Perhaps they were responsible for getting rid of Expert Mode...
They are the spellcheckers...
SFOPhD is offline  
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Old Sep 9, 2012, 10:22 pm
  #23  
 
Join Date: Jan 2010
Location: OAK
Programs: UA-Plat AS-MVPG
Posts: 198
It's like Mad Libs
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Old Sep 9, 2012, 10:29 pm
  #24  
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Join Date: Mar 2008
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Originally Posted by giantreesemar
As a tangible gesture of our concern, enclosed is A LIVE SNAKE
As a tangible gesture of our concern enclosed is a LETTER STATING AS SUCH.

Originally Posted by wazzuFreddo
It's like Mad Libs

[SPECIFIC NAME]- Libs?. It doesn't have the name recognition though.
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Old Sep 9, 2012, 10:39 pm
  #25  
 
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
Originally Posted by 1kBill
As a tangible gesture of our concern, enclosed is A RAT'S BEHIND.
================
Priceless, thank you.
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Old Sep 10, 2012, 3:37 am
  #26  
 
Join Date: Dec 2009
Programs: United 1K Hilton Gold
Posts: 136
Hopefully the employees responsible for re-fuelling the planes pay a little more attention to detail - I'd hate to be flying transpacific on a 747 loaded with (SPECIFC AMOUNT OF FUEL) gallons of jet fuel.
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Old Sep 10, 2012, 4:48 am
  #27  
 
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
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Thanks I needed a good laugh to wake up to this morning. Friggin' hilarious!
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Old Sep 10, 2012, 5:03 am
  #28  
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Originally Posted by Rogerdodger
United is simply clueless. Every correspondence I've had with AA has been personalized and professional.
UA's email uses the same template...
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Old Sep 10, 2012, 2:08 pm
  #29  
 
Join Date: Apr 2011
Posts: 2,055
That is pretty sweet.

I once got an empty envelope from a firm I applied to after law school. Made me feel pretty special that they at least ponied up the postage.
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Old Sep 10, 2012, 2:17 pm
  #30  
 
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
This is a perfect example of how awesome the New United is.
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