United not responding to refund request
Oct 9, 2015, 8:31 am
#16
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
United fined for failing to issue prompt refunds means you'll have to chase them repeatedly, possibly without reply for a long time, part of regular operating procedure.
UA has much improved since then on handling refunds. My most recent wifi refund was handled expeditiously. Upon submitting the request, I received an e-mail from UA advising me their commitment was to process the refund within seven business days. It actually took them only two or three.
Oct 9, 2015, 11:10 am
#17
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
As this is a 3 year old thread and there is no new related incident will close this thread.
A more recent thread for those needing assistance is http://www.flyertalk.com/forum/unite...a-refunds.html .
WineCountryUA
UA coModerator
A more recent thread for those needing assistance is http://www.flyertalk.com/forum/unite...a-refunds.html .
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Oct 9, 2015 at 11:16 am Reason: better thread