Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Aug 28, 12, 3:35 pm   #1
2014 Secret Santa
 
Join Date: Jan 2004
Location: Rehoboth Beach, DE
Programs: AA ExPlat; Marriott Plat: Hilton Gold
Posts: 806
Fire Jeff Smisek Facebook Page (LOL)

There is a fire Jeff Smisek facebook page in case anyone wants to take a look at it.

https://www.facebook.com/#!/groups/321572711266692/
Nicksterguy is offline   Reply With Quote
Old Aug 28, 12, 3:47 pm   #2
 
Join Date: Oct 2003
Location: SEA/NYC. DL DM charter member, UA 1K, NW Plat ('03-'09), Marriott Plat. Always somewhere, never anywhere...
Posts: 6,223
Coincidence that "666" is in the number of the group page?

-RM
__________________
2014: UA 80% (31/39); DL 100% (1/1)
2013: UA 85% (56/66); DL 80% (8/10); AS 25% (1/4)
RobOnLI is offline   Reply With Quote
Old Aug 28, 12, 3:54 pm   #3
 
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 330
Quote:
Originally Posted by Nicksterguy View Post
There is a fire Jeff Smisek facebook page in case anyone wants to take a look at it.

https://www.facebook.com/#!/groups/321572711266692/
Just joined....this page is off the hook!
__________________
A broken 30-year-old computer system. A 20-year-old paint job. The "new" United.
shortkidd is offline   Reply With Quote
Old Aug 28, 12, 4:06 pm   #4
 
Join Date: Jul 2000
Location: Sacramento, California, USA
Posts: 2,944
Him and his CIO (Chief Information Officer). Unreal; we're almost two hours into their worldwide system outage. This has to be costing them millions of dollars...
El Cochinito is offline   Reply With Quote
Old Aug 28, 12, 4:11 pm   #5
 
Join Date: Feb 2009
Location: The World.
Programs: UA MP/UC - "RIP Tulip Plat"
Posts: 1,193
Quote:
Originally Posted by El Cochinito View Post
Him and his CIO (Chief Information Officer). Unreal; we're almost two hours into their worldwide system outage. This has to be costing them millions of dollars...
Are we taking bets yet? I say not before 4pm PST (didn't want to start a new thread) edit: And just found the main thread, looks like I lost that bet lmao.

Last edited by UAL4life; Aug 28, 12 at 4:20 pm.
UAL4life is offline   Reply With Quote
Old Aug 28, 12, 4:15 pm   #6
 
Join Date: Jun 2005
Posts: 4,104
Quote:
Originally Posted by El Cochinito View Post
Him and his CIO (Chief Information Officer). Unreal; we're almost two hours into their worldwide system outage. This has to be costing them millions of dollars...
True. But don't forget how much they saved by switching to SHARES!
FlyWorld is offline   Reply With Quote
Old Aug 28, 12, 4:23 pm   #7
 
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 797
I've said it before and I'll say it again. The decision to use SHARES should cost many people their job, starting with Smisek, then all the other Exec and Senior VP's that too sided with this decision. Pick another industry to work in.
__________________
The change I like the most, is the one I made myself.
ibuyyoufly is offline   Reply With Quote
Old Aug 28, 12, 5:37 pm   #8
 
Join Date: Jul 2003
Programs: UA 1K MM
Posts: 7,892
Quote:
Originally Posted by ibuyyoufly View Post
I've said it before and I'll say it again. The decision to use SHARES should cost many people their job, starting with Smisek, then all the other Exec and Senior VP's that too sided with this decision. Pick another industry to work in.
+1

How much money do they save with SHARES?

How much money is lost due to system failure, lost revenue and extra human costs?

SMI/J and his gangs who made the SHARE decision should be fired.
kb1992 is offline   Reply With Quote
Old Aug 28, 12, 5:46 pm   #9
 
Join Date: Dec 2003
Location: Oakland, California, USA
Programs: UA 1K, AA Exec Plat, SPG Plat, HH Diamond, Hyatt Plat, Marriott Gold, PC Plat Amb, Fairmont Premier
Posts: 8,387
Good idea. I just joined.
__________________
Great miles think alike.
Thunderroad is offline   Reply With Quote
Old Aug 28, 12, 6:19 pm   #10
 
Join Date: Jun 2005
Posts: 4,104
Quote:
Originally Posted by kb1992 View Post
+1

How much money do they save with SHARES?

How much money is lost due to system failure, lost revenue and extra human costs?

SMI/J and his gangs who made the SHARE decision should be fired.
The way this usually works is that the managers who make these decisions design the metrics to provide the outcomes that they want. So, they measure the savings the way the want to measure the savings, and they fire anyone who suggests measuring the costs, such as those you have articulated.

The beauty of this system is that the managers who make these decisions get to congratulate themselves on a job well done, get promoted, and collect huge bonuses.

I've got no insight into the reality at COdbaUA, but this is how I've seen similar things play out in other organizations.
FlyWorld is offline   Reply With Quote
Old Aug 28, 12, 6:24 pm   #11
 
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 797
I personally think this was a planned outage, wanting to give everyone worldwide a manual IRROPS lesson and in preparation for this Winter season. In other words, OTJ training. Can't get ready soon enough.

A strategic by-product is it also gives Smi/J plausible deniability on August DOT complaints, On-time performance and Revenue misses. Based on what everyone is posting about their accounts, it sounds like they had to load in a back-up from who knows when. I bet it could take a while for them to fix all the data corruption, which could mean several days of, pick a flight, any flight and pick a seat, any seat.

Mainframe guys out there. Doesn't this kind of system usually have a back-up procedure, or is that what we just saw in 2-3 hours?

Quote:
Originally Posted by kb1992 View Post
+1

How much money do they save with SHARES?

How much money is lost due to system failure, lost revenue and extra human costs?

SMI/J and his gangs who made the SHARE decision should be fired.
Also, based on what some/most of us have experienced since 3/3 and the occasional system outage since then, there is no doubt this is a very unstable system. Meaning, this isn't the end of it. Dollars (revenue and expense) will continue to be sucked out of the business over some period of time until better minds prevail. Can't wait.
__________________
The change I like the most, is the one I made myself.

Last edited by iluv2fly; Aug 28, 12 at 6:57 pm. Reason: merge
ibuyyoufly is offline   Reply With Quote
Old Aug 28, 12, 6:34 pm   #12
 
Join Date: Aug 2005
Programs: United 1k ; SW A+ Preferred; Hilton Diamond, Marriott Gold
Posts: 631
It's cute, but I have better things to occupy my time with. Seriously, do we really need another site to post endless rants on? Whatever.
ryerflyer is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 6:49 am.