Are United Club Agents No Longer Able to Assist With Rebooking/Ticketing?
Apr 3, 2014, 8:02 pm
#106
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Apr 3, 2014, 8:06 pm
#107
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
For a couple years now: http://www.flyertalk.com/forum/unite...ticketing.html.
Apr 3, 2014, 8:35 pm
#108
Join Date: Apr 2010
Location: IAH
Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe
Posts: 824
Basically the UC is a joke. You get better everything sitting at an airport bar and using your cell phone to call United. My company re-emburses either a CC or airline lounge membership (up to $500), I would rather get just $100 instead of the covering my club card, but thats not an option.
Then again, I get mostly good service on the phone as a GS.
Then again, I get mostly good service on the phone as a GS.
Apr 3, 2014, 9:37 pm
#109
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,884
I guess I brought up an old topic I was unaware of. In all my million plus BIS miles flying UA I don't ever recall it being this hard to spend more money with them. Had I been able to handle this online or by phone I would have. I have decided to Fly AA instead for this I was trying to buy from UA. It will cost me more but I'm not willing to put up with more poor customer service from a vendor.
Next time, ask them if you can pay for a held itinerary there. Or alternatively, ask if they can look up an itinerary. When they pull it up, then ask, "Can I pay for this?" It's all in how you ask--if you successfully communicate to the agent that he/she isn't going to have to build a ticket from scratch, they are much more likely to be willing to make an exception to the policy (and it is an official policy--your post was merged into the existing thread discussing this).
It could be worse--you could be in the Alaska Airlines Board Room, where the concierges are management employees and not unionized ticket agents and so are prohibited from assisting you with any ticketing transactions at all...you have to go outside of the club to the [never staffed] customer service counter or all the way outside of security for any IRROPS assistance.
Not in my experience. Every club with one desk has been able to assist me with anything I've needed. In the very small clubs with one desk and one agent working the desk, I always feel slightly guilty when I have a complicated issue and I end up holding up a line of people forming behind me trying to check into the club, but the agents have always been willing and able to assist.
It could be worse--you could be in the Alaska Airlines Board Room, where the concierges are management employees and not unionized ticket agents and so are prohibited from assisting you with any ticketing transactions at all...you have to go outside of the club to the [never staffed] customer service counter or all the way outside of security for any IRROPS assistance.
Not in my experience. Every club with one desk has been able to assist me with anything I've needed. In the very small clubs with one desk and one agent working the desk, I always feel slightly guilty when I have a complicated issue and I end up holding up a line of people forming behind me trying to check into the club, but the agents have always been willing and able to assist.
Apr 4, 2014, 4:11 am
#110
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,683
I've never had trouble getting help at any UC. Of course, I would not ask a single agent at a small club with my 20 person tour group booking through TIM-BUK-TUU and if s/he can help me get seats assignments on SQ
Apr 4, 2014, 9:48 am
#111
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,926
IME, both IAD (all three), LAX T7, and ORD C UCs have been great at rebooking during ire/ops. Even EWR helped once. The only place I have been turned away is at DCA.
