Are United Club Agents No Longer Able to Assist With Rebooking/Ticketing?
Aug 21, 2012, 10:22 am
#31
Join Date: Mar 2008
Location: TPA, finally
Programs: AA EXP/US CP, United 1K (1MM) , Marriott Plat, Avis Plus
Posts: 303
They all have it. I konw all the RCC still have regular hard cardstock. PC have the NCR thermal paper. But some work better than others. There are two lounges that your are going to queue, first to get in, then for assistance. LAX T7 and EWR C3. They usually have 2-3 and no quick answers for anyone. Most people in LAX are full-fare international. Though C3 has both dom and int'l help desks.
Aug 21, 2012, 10:32 am
#32
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
What does one need Ticket Stock paper for? I haven't had a paper ticket for years. Can't they do the rebook, reissue the e-ticket, and provide boarding passess (on BP stock)?
I can see, from a controls perspective, why UA wouldn't want ticket stock sitting arounds since it is somewhat like a blank check.
I can see, from a controls perspective, why UA wouldn't want ticket stock sitting arounds since it is somewhat like a blank check.
Aug 21, 2012, 10:37 am
#33
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
Aug 21, 2012, 12:00 pm
#36
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,563
If the reports by channa and AD are correct, this is a serious concern. I know in May, I was able to get rebooked by the agent in the United Club in AUS during IROPS and I've always viewed the availability of agents who can help with rebooking as a major value of club membership.
Aug 21, 2012, 12:10 pm
#37
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
What does one need Ticket Stock paper for? I haven't had a paper ticket for years. Can't they do the rebook, reissue the e-ticket, and provide boarding passess (on BP stock)?
I can see, from a controls perspective, why UA wouldn't want ticket stock sitting arounds since it is somewhat like a blank check.
I can see, from a controls perspective, why UA wouldn't want ticket stock sitting arounds since it is somewhat like a blank check.
Also, if there's an actual ticket issuance (say, using voucher), the auditor's coupon and receipt need to be printed on the ticket stock, IIRC.
Aug 21, 2012, 12:14 pm
#38
Join Date: Feb 2012
Posts: 2,933
Next best bet! Ask several UC agents and then go with the over which should be around 13 ( Yes, we do re-bookings ) and around 8 for the under ( Nope we must send you to to front counter).
All bets are off if there is a klatch of 3 or more of them roosting when you ask the question, as the one with the loudest cluck will determine the rule of the day for the entire flock.
Aug 21, 2012, 12:27 pm
#39
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
I was also at the SEA lounge yesterday. The announcement made it sound like they could not help the people out because there was only two of them behind the desk (the flight looked almost full, ~45 premium passengers). But, I think that they at least should have helped those that came and asked for rebooking assistance.
Delta747
Delta747
Aug 21, 2012, 1:13 pm
#40
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
I've only been in the T6 club once, and it was not a good experience. Heck, I didn't even know it existed -- wish I still didn't!
Pointing out anecdotal counter-arguments does not disprove the thesis.
Last edited by iluv2fly; Aug 21, 2012 at 1:43 pm Reason: merge
Aug 21, 2012, 1:25 pm
#42
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
If the folks working at the "second desk" at United Clubs don't provide "travel assistance" as that term is reasonably defined, then their jobs should be at the top of the list to go in the next round of cost-cutting.
Aug 21, 2012, 1:28 pm
#43
Join Date: Dec 2002
Location: BMG
Programs: UA Gold 1MM, HH Diamond, Hyatt Explorist, IHG Plat, Bonvoy Gold
Posts: 226
As does CLE.
Last edited by iluv2fly; Aug 21, 2012 at 1:43 pm Reason: merge
Aug 21, 2012, 1:45 pm
#44
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
Sounds like there are 2 activities here:
Rebooking - UC agents should be able to do this, typically at the secondary desk beyond the check-in desk. Some outstations, such as JFK (and now SEA) claims that they cannot do this - that's just an agent who's too busy clipping his/her nails in the meantime.
New ticket purchase - Based on AD's observation, this can no longer be completed behind security.
Rebooking - UC agents should be able to do this, typically at the secondary desk beyond the check-in desk. Some outstations, such as JFK (and now SEA) claims that they cannot do this - that's just an agent who's too busy clipping his/her nails in the meantime.
New ticket purchase - Based on AD's observation, this can no longer be completed behind security.
Aug 21, 2012, 2:00 pm
#45
Join Date: Apr 2007
Location: SEA
Programs: UA Plat, AS MVP, HH Gold, MR Gold
Posts: 1,848
We also received good help in PMCO B on the same trip, when TK was being very slow in confirming my companion's rebooking, but B did not do the actual rebooking.
(Neither SEA club has a second desk.)