2012 Thanksgiving/Christmas Schedule Cutbacks on United
#61
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
#62
Join Date: Jul 2012
Programs: UA MP, DL Sky Miles
Posts: 153
I agree. In the roughly 10 years I'd been flying UA before the takeover, I had situations like this on a fairly regular basis. In every case, without exception, they put me on hold, called a special desk, opened space, and got me to my destination, on the same day, at the same price, in the same class of service. I never even had to fight for it. The agents immediately understood what was the right thing to do, and they did it. In several cases, I ended up better off than I was in the beginning because I'd booked a stupid routing to take advantage of certain inventory, and when they did the space opening for me, they'd just do it on the most direct routing.
This seems to me like another anti-customer policy change, another change we're told that we'll like. Right.
This seems to me like another anti-customer policy change, another change we're told that we'll like. Right.
#63
Suspended
Join Date: Nov 1999
Posts: 24,153
I believe the main problem was PMUA wasnt tight fisted enough about things and PMCO was too tight fisted
I had my share of schedule changes with PMUA where my flight was dropped and that meant a flight hours before or after the 1 I was booked on, and even as a 1K they worked with me but numerous times I was reminded Mr craz you can always ask and receive a full refund of what you paid, of cause having used an eCert and fares way more expensive then what I paid that wasnt a realistic option for me.
But the Carriers dont have to rebook us part of the CoC is a full refund at their descretion, lets be Happy they simply arent doing that and are trying within reason to work with us.
#64
Join Date: Jun 2005
Posts: 4,645
No. UAL no longer operates LAX to Narita on 12/24 nonstop, and many other days now. Further, we are traveling to BKK via Narita and UAL no longer operates daily nonstop svc on that route either. Big changes. Is UAL responsible to protect us on another carrier in the same class or is there some rule that when it is reward ticket one has to find reward space all over again?
There are certain "public" changes that were made on 3/3 but there were also policy changes quietly made, and only through this dialog, are we learning the extent and scope of them.
It seems like, for the most part, all agents have lost any ability to open space or play with fare classes to deal with IRROPS situations. What I see posted here day after day is the notion that CO will get put you on any flight that has space in same fare class, but if you're subject to IRROPS and that fare class is sold out on the best alternatives, then you're stuck with potentially terrible or useless itineraries.
This is a relationship. I'd argue that a win-win cordial relationship is better for everyone than a relationship between enemy combatants.
Last edited by iluv2fly; Aug 23, 2012 at 1:10 pm Reason: merge
#65
Join Date: Feb 2008
Location: Independent! But mostly BKK, BCN, SFO, PDX, SEA...
Programs: Lawl COVID
Posts: 1,060
It's sad that the Hua Hin airport no longer has commercial flights to it anymore, the OP could go there.
#66
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,910
Thanksgiving/Christmas TPAC cancellations, computer messes up big time
Happen to know people flying on/near holidays. And their itins have been messed up big time.
Case 1:
Original: Wed 11/21 UA HKG-NRT-LAX
Canceled: Wed UA HKG-NRT, Thu UA NRT-LAX
Itin changed to: Thu UA HKG-NRT, Wed NH NRT-LAX!
Case 2:
Original: 12/25 UA HKG-NRT-LAX
Canceled: 12/25 UA NRT-LAX
Itin changed to: 12/25 UA HKG-NRT, 12/24 UA NRT-LAX!
Advice I gave: Don't bother calling English (ICC). Call HNL Cantonese 6a-7p PT. Ask for NH/NQ codeshares.
Web's "Acknowledge Schedule Change" page says: "If a change will cause a misconnect on your flights, you may change that segment with no change fee." May I suspect that the misconnect was created in order to ensure no change fee?
Case 1:
Original: Wed 11/21 UA HKG-NRT-LAX
Canceled: Wed UA HKG-NRT, Thu UA NRT-LAX
Itin changed to: Thu UA HKG-NRT, Wed NH NRT-LAX!
Case 2:
Original: 12/25 UA HKG-NRT-LAX
Canceled: 12/25 UA NRT-LAX
Itin changed to: 12/25 UA HKG-NRT, 12/24 UA NRT-LAX!
Advice I gave: Don't bother calling English (ICC). Call HNL Cantonese 6a-7p PT. Ask for NH/NQ codeshares.
Web's "Acknowledge Schedule Change" page says: "If a change will cause a misconnect on your flights, you may change that segment with no change fee." May I suspect that the misconnect was created in order to ensure no change fee?
Last edited by HkCaGu; Aug 21, 2012 at 1:02 am Reason: added last paragraph
#67
Join Date: Dec 2001
Location: Florida
Programs: UA 2MM
Posts: 1,917
ORD-HKG nonstop (UA895) is not operating 4 straight days 11/20, 11/21, 11/22, 11/23
HKG-ORD nonstop (UA896) is not operating 4 straight days 11/22, 11/23, 11/24, 11/25
MissKok is not happy, as she was about to book it with a cheap one-way W-fare, in order to eventually get to MNL. Prices were low because of the competition on the route from Cathay. And with the yields I've seen, I wonder if ORD-HKG is on the chopping block.
HKG-ORD nonstop (UA896) is not operating 4 straight days 11/22, 11/23, 11/24, 11/25
MissKok is not happy, as she was about to book it with a cheap one-way W-fare, in order to eventually get to MNL. Prices were low because of the competition on the route from Cathay. And with the yields I've seen, I wonder if ORD-HKG is on the chopping block.
#68
Join Date: Mar 2006
Programs: AA Exec Plat; Marriott LT Tit
Posts: 38
Is UA scaling back its HKG-ORD n/s service?
I was booked in F on 11/24/12, but recently received a message saying that my flight was changed to 11/26/12. I checked UA's website, and could not find any n/s service on 11/23, 24 or 25. Does anyone know if this is just a system glitch or whether, in fact, UA is cutting back its HKG-ORD n/s service? Thanks
#70
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
Most transpacific flights are cut back immediately around the Thanksgiving and Christmas holidays. Some markets will have service via SFO during this time.
#71
Join Date: Jun 2009
Location: Rock Island, IL
Programs: UA 1K (1MM), HHonors Diamond, Marriott Platinum
Posts: 377
I was on the flight on the 23rd from ORD to HKG and rebooked to the following day except they did not change my flt from Moline to Ord so I have a 25 hour layover at ORD. And have not been notified. I found it myself by checking my flights on the website. I am going to cancel since my trip is for only 4 nights and now have lost one day of it. Hopefully I am able to get a refund.
#72
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
I was on the flight on the 23rd from ORD to HKG and rebooked to the following day except they did not change my flt from Moline to Ord so I have a 25 hour layover at ORD. And have not been notified. I found it myself by checking my flights on the website. I am going to cancel since my trip is for only 4 nights and now have lost one day of it. Hopefully I am able to get a refund.
#73
Join Date: Nov 2011
Location: YUL
Programs: UA 1K, MR Bonvoy Bonzaiiiii, National EE
Posts: 622
Don't forget NYE people!
My 12/30 EWR-HKG was cancelled and they rebooked me EWR-NRT-HKG. Not a horrible situation, but I'd like to avoid a connection and 6 hours more travel time that would get me in later on the 31st so I'd have a tough time grabbing a drink in HKG upon arrival.
Had them re-book me on EWR-HKG 12/29... waiting to see if they cancel that one as well.
My 12/30 EWR-HKG was cancelled and they rebooked me EWR-NRT-HKG. Not a horrible situation, but I'd like to avoid a connection and 6 hours more travel time that would get me in later on the 31st so I'd have a tough time grabbing a drink in HKG upon arrival.
Had them re-book me on EWR-HKG 12/29... waiting to see if they cancel that one as well.
#74
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
This is no different from a schedule change greater than 2 hours.
#75
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468