Delay due to loading luggage; missed connection
#1
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,005
Delay due to loading luggage; missed connection
Hi all. Dad and sister are traveling today. Their SEA-SFO flight was delayed due to luggage still being loaded (according to father). UA.com shows "Airport conditions preventing departure" as the reason for the delay. The delay caused them to miss their onward connection. They originally had about an hour in SFO, but ended up arriving at the gate about 10 minutes before the scheduled departure time, and didn't make it to the departure gate until about 5 minutes prior.
UA auto-rebooked them on an AS itinerary tonight and a UA itinerary tomorrow. Because the delay was due to luggage, is UA obligated/expected to get them home as soon as possible regardless of carrier, or just when it's convenient for UA?
UA auto-rebooked them on an AS itinerary tonight and a UA itinerary tomorrow. Because the delay was due to luggage, is UA obligated/expected to get them home as soon as possible regardless of carrier, or just when it's convenient for UA?
#2
Join Date: May 2011
Posts: 5,814
Hi all. Dad and sister are traveling today. Their SEA-SFO flight was delayed due to luggage still being loaded (according to father). UA.com shows "Airport conditions preventing departure" as the reason for the delay. The delay caused them to miss their onward connection. They originally had about an hour in SFO, but ended up arriving at the gate about 10 minutes before the scheduled departure time, and didn't make it to the departure gate until about 5 minutes prior.
UA auto-rebooked them on an AS itinerary tonight and a UA itinerary tomorrow. Because the delay was due to luggage, is UA obligated/expected to get them home as soon as possible regardless of carrier, or just when it's convenient for UA?
UA auto-rebooked them on an AS itinerary tonight and a UA itinerary tomorrow. Because the delay was due to luggage, is UA obligated/expected to get them home as soon as possible regardless of carrier, or just when it's convenient for UA?
#5
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
If there are *A flights departing sooner you're more likely to end up on one of them but very common to see OAL rebookings like this.
#6
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
I don't think the computer auto-rebooks on OAL. Someone must have done it in a back office somewhere.
#7
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Join Date: Jan 2001
Location: ORD / DUB / LHR
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True - auto-rebooking is usually just on UA metal or codeshares, from what I've seen. Don't think there's any way of telling whether you've been rebooked automatically or manually though.
#8
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,005
Now United is claiming that there's no availability on the AS flights that they booked my dad and sister on. I talked to AS and they said they just need the tickets reissued. I've got the confirmation number and itinerary open on the AS website, and everything seems good to go. Is it possible that even with this, there truly are no seats on the AS flights, or is someone blowing some smoke?
#9
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Now United is claiming that there's no availability on the AS flights that they booked my dad and sister on. I talked to AS and they said they just need the tickets reissued. I've got the confirmation number and itinerary open on the AS website, and everything seems good to go. Is it possible that even with this, there truly are no seats on the AS flights, or is someone blowing some smoke?
It's a common screw-up by non-alliance carriers and you really need to be all over them to force the reticketing. Ask to stay on hold until they can get back on and confirm that the ticket has been reissued.
#10
Join Date: May 2011
Posts: 5,814
You need to be all over UA. They need to reticket and push that ticket to AS. Until you see an actual e-ticket # (not a confirmation #) for AS, you haven't been ticketed and either won't be issued a BP or won't be able to board.
It's a common screw-up by non-alliance carriers and you really need to be all over them to force the reticketing. Ask to stay on hold until they can get back on and confirm that the ticket has been reissued.
It's a common screw-up by non-alliance carriers and you really need to be all over them to force the reticketing. Ask to stay on hold until they can get back on and confirm that the ticket has been reissued.
#11
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
This is because SHARES doesn't like to play with UA's friends very well in the same sandbox.
#12
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Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
This was true on CO in the past and UA since the merger.
Sorry it hasn't worked out that way for you.
#13
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,005
You need to be all over UA. They need to reticket and push that ticket to AS. Until you see an actual e-ticket # (not a confirmation #) for AS, you haven't been ticketed and either won't be issued a BP or won't be able to board.
It's a common screw-up by non-alliance carriers and you really need to be all over them to force the reticketing. Ask to stay on hold until they can get back on and confirm that the ticket has been reissued.
It's a common screw-up by non-alliance carriers and you really need to be all over them to force the reticketing. Ask to stay on hold until they can get back on and confirm that the ticket has been reissued.
#14
Join Date: May 2001
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#15
Used to be PWMRamper
Join Date: Dec 2009
Location: ATL
Programs: Marriott Platinum
Posts: 999
It's a glitch. Back in June all of our delay codes switched to new ones. I don't think the system to decode those has been updated, as things from ramp delays to slow boarding will show up as "Airport Conditions."
It's not like UA is intentionally mis-coding delays, the system just isn't interpreting them right.
If the flight is the one I think it is (1234), the delay was coded to late inbound aircraft, and load planning/weight and balance. So rest assured, it's not anything malicious.
It's not like UA is intentionally mis-coding delays, the system just isn't interpreting them right.
If the flight is the one I think it is (1234), the delay was coded to late inbound aircraft, and load planning/weight and balance. So rest assured, it's not anything malicious.