PsiFighter37

You have flights booked for December already? Impressive! ^

tyroner

Same for me - 12/11 ORD-SFO, R space opened up last week and I was still waitlisted. Called and now cleared.

alexperi

I have a couple of GPUs waitlisted next week. Spoke to an agent today about another issue and asked if she would check the flight to see if R space had opened up. Of course it hadn't. So then I asked where on the waitlist I was. She "goes into the system" and is able to tell me, for both flights, not exactly where on the waitlist I am but how many other 1Ks are waitlisted in addition to me. She says the names are in alphabetical order so she can't see the order of the waitlist, but it gave me some indication of the waitlist situation.

Of course, the chances that the GPUs will clear are pretty low, but I appreciated the extra information...

JHake10

I have a flight this Friday April 18 from SFO to DFW. I just hit the 96 hour mark for the 1K CPU. There is R space open on the flight but the CPU hasn't cleared. I don't know how CPU's work related to R space being open. Should I call in for this?

IAH-OIL-TRASH

There should be a wiki in size 96 type that says "R>0 DOES NOT MEAN SEATS HAVE BEEN ALLOCATED FOR CPUs!". And the CPU language says CPUs can clear AS EARLY as T-96. You can call, but it's a waste of time and lengthens the wait for someone with a legitimate problem. If you want to apply a GPU, RPU, or mileage towards an upgrade, R>0 means the upgrade can be snagged instantly. But not a CPU.

JHake10

Thanks for the info, thats what I figured.

FL390

I had a GPU wait listed for Global First. ON2 opened up but I was still wait listed. I had to HUACA three times to get it cleared. The first two insisted I wait for the automated system to clear the upgrade... Third agent did it without hesitation. Looks like she applied another GPU to clear as my account is down 2 instead of just 1. Hopefully it doesnt take too long for the first one to be re-applied to my account.

Has anyone ever had an agent cancel the GPU and then apply it on the website? It should clear right away so long as ON/R space is available right?

PV_Premier

IMHO, this is preferable to asking the agent to clear it, for the exact reason you noted...avoiding double draw of GPUs from your account and having to track them down. plus, the agent can't really tell you no and make you have to HUACA.

channa

Right, but if R>2, chances are there's seats for CPU but the system is broken.

In these cases I call and ask them to file a bug report.

It's a legitimate problem. It's been going on with UA for 4 years, and CO for many years prior to that.

PBAudit

A couple of instances today.

A couple weeks ago, I applied a GPU (expires 4/30) to a IAH/SFO flight tomorrow night. I checked my reservations and saw my upgrade didn't clear (Upgrade Requested). However, when I checked reservations, I saw R=3, so I called in. The agent upgrade the flight.

Note- what was odd was when I originally looked at my seat assignments, it did not show a 2nd seat map. In other instances where an upgrade is pending (using a RPU or GPU), it would show a second seat map. The first seat map (IAH/SFO) would show my coach seat assignment. The second seat map (IAH/SFO), would show available first or business seat assignments (which you couldn't do anything with). Even though I was waitlisted, the 2nd seat map was missing.

I thought the lack of a 2nd seat map was a indication that my reservation was in "transition". That later on (or overnight), I would be reassigned to a first class seat. Of course, I didn't want to take the chance that was a glitch in the system and my upgrade would be overlooked, so I called in.

The second instance was on a relative's flight, leaving May 1st SFO-FRA. I applied a GPU, and the upgrade was waitlisted. This afternoon, I checked the flight and saw R=1. I looked at my relative's reservation and wasn't an upgrade. I called Reservations to process the upgrade. The agent said there was no upgrade available. I thought I must have made a mistake (i.e. entered the wrong date).

I checked again and saw R=1, so I called a second time. I told the 2nd agent I was online and saw the SFO/FRA flight with R=1. The agent checked, said I had "good eyes" and processed the upgrade.

I recall that my 1k status no longer is carried over to upgrades. My relative is Silver and thus, would be toward the bottom of the list (after GS, 1k, Platinum, Gold). Now I'm wondering if by calling in, all the other elites were bypassed.

While I was glad I could upgrade my relative, as a 1k, I'm a little bit concerned. If the "shoe was on the other foot", and I was waitlisted as a 1k, I would hate to think I could be bypassed in this manner. I would hope United reservations system had automatically processed upgraded for those with higher status.

PV_Premier

we have all spent close to 5 years hoping for that and yet for those who have managed to stick around and endure the beatings, nothing has changed as evidenced by this thread. don't tear yourself up with guilt over calling in, it is the system they built and we are just playing within it to the best of our abilities.

FL390

This is exactly what happens. The legacy CO computer system doesn't always (ever?) process the wait list prior to opening up upgrade buckets. Calling in and finding an agent who will manually process the upgrade is a way to bypass the list.

I have not had good luck with wait listed upgrade clearly automatically. I think my new strategy will be to hold off on applying an instrument until upgrade space is open, then applying the upgrade on the website.

WineCountryUA

IMO a bad decision. While sometimes the upgrades will not autoclear, they can and do many times. So waiting to apply will definitely lower your chances of clearing. If R does open and you do not clear, you can still call to clear. If for some reason the agent refuses, then remove the upgrade and manually apply. You are no worse off doing this and most probably IME better off since upgrades do autoclear.

cesco.g

Would agree with WineCountryUA: I had numerous instances where my GPU cleared, with the system never showing upgrade inventory available.

1k-all-the-way

This has happened to me....usually took a day or two. Some agents say it's faster to grab a new one to get the seat quickly....as crediting and then taking the same can be slow...