I never got United Club passes from Mileage Plus Explorer card?
Aug 25, 2012, 7:34 pm
#16
Join Date: Dec 2011
Location: DSM
Programs: UA 1K, AA EP, DL PL, HH Dia, Marriott Gld, National Exp
Posts: 721
I had no status on UA when I signed up for Explorer card summer 2011. After reading posts on FT some people had gotten passes right away, I called Chase and was told I'd get my passes in a year, on my Anniversary date. Since my travel was ramping up, within 2 months of getting Explorer card, I got the Club card. July was my anniversary month for Explorer card and I received 2 one-time Club passes in the mail. And closed my Explorer account.
Aug 26, 2012, 8:05 pm
#17
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
Thanks to the OP, there is a thread with a question that needed to be answered. Thanks to flyertalk, we are better armed with information if we
need to call.
Aug 26, 2012, 8:48 pm
#19
Join Date: Jun 2011
Location: NorCal
Programs: MP Ag, former 1K
Posts: 479
dorisrpas seem to confirm that the non-elite 40K mile offer does indeed skip the "year 0" anniversary club passes. It would be great if we can find a couple of others to confirm that. OTOH, we have ample evidence that the elite 60K mile offer comes with the "year 0" anniversary (i.e. as soon as you sign up) passes.
Aug 29, 2012, 4:50 pm
#20
Join Date: May 2012
Posts: 17
I applied for the 40k offer without knowing about the 60k offer. Secure messaged Chase and politely asked to be matched to the 60k offer. No problem.
I however did not receive my club passes, even though my T&C read that I would receive them BOTH at account opening and at Anniversary. I secure messaged Chase, told them about my T&C and sent a picture from my phone.
They got back to me within 3 hours and my passes are on the way within 30 days.
Very satisfied with Chase's customer service.
I however did not receive my club passes, even though my T&C read that I would receive them BOTH at account opening and at Anniversary. I secure messaged Chase, told them about my T&C and sent a picture from my phone.
They got back to me within 3 hours and my passes are on the way within 30 days.
Very satisfied with Chase's customer service.
Aug 31, 2012, 3:19 pm
#22
Join Date: Jan 2004
Location: San Jose, Ca, USA
Programs: UA 1P
Posts: 121
Hi,
I got the mileage plus explorer card. however, I never got my united club passes. will be going from lax to sgn, stopping in beijing on 32500 miles w/ united airlines via air china. should i send chase a secure message? or can i bring along my mileage plus card and swipe into the united club loung in beijing?
I got the mileage plus explorer card. however, I never got my united club passes. will be going from lax to sgn, stopping in beijing on 32500 miles w/ united airlines via air china. should i send chase a secure message? or can i bring along my mileage plus card and swipe into the united club loung in beijing?
Sep 5, 2012, 10:14 am
#25
Join Date: May 2012
Posts: 17
They used UPS? They messaged me back on 8/29 confirming they would get to me within 30 days. Hopefully they arrive in the next few days as yours took less than a week.
Sep 8, 2012, 12:42 pm
#27
Join Date: Sep 2010
Location: Scottsdale, Berlin, Wherever
Programs: Marriott titanium Elite, Hyatt Globalist, AS, UA, AA, TWA, PAN AM, PSA
Posts: 558
Got two cards a year ago. Never received the lounge passes. Called a few times and was told they would look into it but never received any follow up. Two months ago I called again and was told they would get the passes sent. Received a letter a few days later saying they were working on it. Waited a month with no further communication and called again asking to speak with a manager. Received the four passes from last year (two per card) within a week then received the four passes for this year the following week.
Sep 8, 2012, 4:53 pm
#29
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,832
Sep 15, 2012, 10:54 pm
#30
Join Date: Oct 2010
Location: Chicago, IL
Posts: 488
A question for club passes for United Mileage credit card
I thought you will get 2 club passes on your one year anniversary. Today I got a mail from them apologizing that they didn't send club passes to me when I got approved for the card, and that was like back in Jan 2012. Anyway, they said they included 2 club passes for me in the mail but they actually gave me 4 passes hmmmm good to be me! Will I get another 2 on my anniversary?