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Old Aug 26, 12, 9:05 pm   #16
2014 Elections
 
Join Date: Apr 2000
Location: Chicago Illinois
Posts: 1,552
Quote:
Originally Posted by davewang202 View Post

Basically there are two different offers: the standard 40K mile offer (25K + 5K +10K), and the elite 60K mile offer (40K + 10K).

What we ended up figuring out was that there were different languages for the two different offers.
Maybe that is why my wife didn't get her passes.


Quote:
Originally Posted by TTT103 View Post
Have you thought about calling Chase to inquire.
Thanks to the OP, there is a thread with a question that needed to be answered. Thanks to flyertalk, we are better armed with information if we
need to call.
sosafan is offline   Reply With Quote
Old Aug 26, 12, 9:43 pm   #17
 
Join Date: Oct 2009
Location: Up North
Programs: Skymiles, MPL Chase Premier
Posts: 530
I got my two sets of them in August. I got my card in January. Called March-ish. Gave up after that.
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Old Aug 26, 12, 9:48 pm   #18
 
Join Date: Jun 2011
Location: NorCal
Programs: UA 1K, Global Entry
Posts: 424
Quote:
Originally Posted by sosafan View Post
Maybe that is why my wife didn't get her passes.




Thanks to the OP, there is a thread with a question that needed to be answered. Thanks to flyertalk, we are better armed with information if we
need to call.
dorisrpas seem to confirm that the non-elite 40K mile offer does indeed skip the "year 0" anniversary club passes. It would be great if we can find a couple of others to confirm that. OTOH, we have ample evidence that the elite 60K mile offer comes with the "year 0" anniversary (i.e. as soon as you sign up) passes.
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Old Aug 29, 12, 5:50 pm   #19
 
Join Date: May 2012
Posts: 17
I applied for the 40k offer without knowing about the 60k offer. Secure messaged Chase and politely asked to be matched to the 60k offer. No problem.

I however did not receive my club passes, even though my T&C read that I would receive them BOTH at account opening and at Anniversary. I secure messaged Chase, told them about my T&C and sent a picture from my phone.

They got back to me within 3 hours and my passes are on the way within 30 days.

Very satisfied with Chase's customer service.
resslemr is offline   Reply With Quote
Old Aug 31, 12, 5:00 am   #20
 
Join Date: Jan 1999
Location: Unbridled Spirit
Posts: 177
I signed up for the card in mid June. I had not received the passes so I contacted Chase thru the secure messaging this past weekend and they UPSed the passes out, which I received on Thursday
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Old Aug 31, 12, 4:19 pm   #21
 
Join Date: Jan 2004
Location: San Jose, Ca, USA
Programs: UA 1P
Posts: 121
Quote:
Originally Posted by webazoid View Post
Hi,

I got the mileage plus explorer card. however, I never got my united club passes. will be going from lax to sgn, stopping in beijing on 32500 miles w/ united airlines via air china. should i send chase a secure message? or can i bring along my mileage plus card and swipe into the united club loung in beijing?
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Old Aug 31, 12, 4:20 pm   #22
 
Join Date: Jan 2004
Location: San Jose, Ca, USA
Programs: UA 1P
Posts: 121
When my passes recently came, there was an envelope stuck to mine intended for a card holder on the east coast which probably contained that persons UC passes
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Old Sep 1, 12, 7:21 am   #23
 
Join Date: Mar 2011
Location: Fort Worth, TX
Programs: UA 1K 2mm, Hyatt diamond, Marriott Gold
Posts: 974
My thanks also to OP. I didn't even realize I didn't get them yet for this year.
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Old Sep 5, 12, 11:14 am   #24
 
Join Date: May 2012
Posts: 17
Quote:
Originally Posted by ultypt View Post
I signed up for the card in mid June. I had not received the passes so I contacted Chase thru the secure messaging this past weekend and they UPSed the passes out, which I received on Thursday
They used UPS? They messaged me back on 8/29 confirming they would get to me within 30 days. Hopefully they arrive in the next few days as yours took less than a week.
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Old Sep 8, 12, 1:32 pm   #25
 
Join Date: May 2012
Posts: 17
Received them today, via USPS.
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Old Sep 8, 12, 1:42 pm   #26
 
Join Date: Sep 2010
Location: PDX
Programs: Marriott Platinum, Starwood Gold, AS, UA, CO
Posts: 382
Got two cards a year ago. Never received the lounge passes. Called a few times and was told they would look into it but never received any follow up. Two months ago I called again and was told they would get the passes sent. Received a letter a few days later saying they were working on it. Waited a month with no further communication and called again asking to speak with a manager. Received the four passes from last year (two per card) within a week then received the four passes for this year the following week.
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Old Sep 8, 12, 2:58 pm   #27
 
Join Date: Aug 2007
Programs: AA EXP, UA Gold/1MM, TK Elite, Marriott Gold
Posts: 552
I upgraded (?) one of my original UA MP VISA cards to MP Explorer card.
Am I supposed to get two UC passes?
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Old Sep 8, 12, 5:53 pm   #28
Moderator, United Airlines, FlyerTalk Evangelist
2014 Elections
 
Join Date: Jun 2007
Location: SFO
Programs: UA 1K 1.5MM, Hyatt Plat, Marriott Gold, Hilton Silver
Posts: 26,949
Quote:
Originally Posted by MrJBoy View Post
I upgraded (?) one of my original UA MP VISA cards to MP Explorer card.
Am I supposed to get two UC passes?
probably yes but when will depend on the T&Cs -- some case the 2 passes started immediately and in other cases did not start until first anniversary.
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Old Sep 15, 12, 11:54 pm   #29
 
Join Date: Oct 2010
Location: Chicago, IL
Posts: 212
A question for club passes for United Mileage credit card

I thought you will get 2 club passes on your one year anniversary. Today I got a mail from them apologizing that they didn't send club passes to me when I got approved for the card, and that was like back in Jan 2012. Anyway, they said they included 2 club passes for me in the mail but they actually gave me 4 passes hmmmm good to be me! Will I get another 2 on my anniversary?
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Old Sep 16, 12, 12:32 am   #30
 
Join Date: Jun 2012
Location: NYC & STL
Programs: AA PLT, IC PLT/RA
Posts: 2,239
You get two for signing up as well. So you got two extra. Will you get another two on your anniversary in Jan.? You'll find out
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