I chose RPU for upgrade, United debited miles
Jul 18, 2012, 5:46 am
#1
Original Poster
Join Date: Jul 2012
Location: Midwest
Programs: Lifetime Platinum
Posts: 261
I chose RPU for upgrade, United debited miles
Has anyone else had this happened? Yesterday I booked a trip and chose RPU for upgrades both ways, but United debited my mileage account 40,000 miles. When I called Global Services to report this, the agent said I must have clicked on miles by mistake, but I'm sure I didn't. I just let the matter drop because I have plenty of miles, but still this was odd.
Jul 18, 2012, 5:48 am
#2
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I've had agents take GPUs when I requested RPUs (tried to do online, doesn't always work), and then it's a bit of a song and dance to get it fixed
Make them switch it!
Make them switch it!
Jul 18, 2012, 6:04 am
#3
Original Poster
Join Date: Jul 2012
Location: Midwest
Programs: Lifetime Platinum
Posts: 261
I should add one thing. After requesting RPU instead of 20,000 miles each way, I also clicked the little circle that says "upgrade all flights." I wonder if doing so over-rode the RPU request, and that's why the debit defaulted to miles.
Jul 18, 2012, 6:11 am
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
Could be. I find the verbiage used in the current website to be confusing in that the language refers to mileage upgrades at most steps, and for reason, i have stayed away from the upgrade all flights option and instead upgrade each direction separately.
Jul 18, 2012, 7:18 am
#5
Join Date: Aug 2009
Location: Houston, TX
Programs: Continental OnePass Platinum
Posts: 416
I have never been able to use a RPU online for the same reason as the OP. I clearly select the RPU and it says ”mileage balance not sufficient” or some such thing. Always had to call. Wonder if it is the browser I use, which is Safari.