Does UA Restrict F Award to LH,LX, SQ?
#31
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
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ual.com is showing 8 award seats in F on tonight's Swiss LX53 flight from BOS-ZRH. (It leaves in 10 minutes). I had thought Swiss F was not available to partners any longer. Has this recently changed, or is ual.com showing phantom Swiss availability as it does with LH? Aeroplan also shows 8 seats in F tonight on the same flight. ANA does not support searching for award flights leaving today so I can't cross-check with any other source.
I've seen LX release F seats inside 12-24 hours. Useless for most pax, but it let's them say "what do you mean we don't release F seats to *A?"
#32
Join Date: Dec 2011
Location: NYC
Posts: 1,393
#34
Join Date: Feb 2010
Programs: UA 1K
Posts: 121
UA.com Award availability not matching the Call Center
I am planning a trip from YVR to DXB with a stopover in ZRH. I called to see what options I had at the call center (I am Plat - will be 1K soon) vs. what I found online. The options are quite different.
Example:
Jan 15 YVR-ZRH
UA.com - YVR to LHR on AC/LHR to ZRH on Swiss (only option)
Call Center - YVR to DEN/DEN to CHI/CHI-FRA/FRA to ZRH
The agent explained that the difference is due to the fact the other airlines have not finalized their schedules for next year and it no offering the flights on awards yet. The supervisor said to wait two weeks to book as that is when availability will be posted by the airlines.
Has anyone heard of this? Not sure if I should wait as I need to book 5 tickets on both points and cash.
Example:
Jan 15 YVR-ZRH
UA.com - YVR to LHR on AC/LHR to ZRH on Swiss (only option)
Call Center - YVR to DEN/DEN to CHI/CHI-FRA/FRA to ZRH
The agent explained that the difference is due to the fact the other airlines have not finalized their schedules for next year and it no offering the flights on awards yet. The supervisor said to wait two weeks to book as that is when availability will be posted by the airlines.
Has anyone heard of this? Not sure if I should wait as I need to book 5 tickets on both points and cash.
#35
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
co.com is notorious for showing phantom availability.
The line you heard from the call center was exactly that -- a line.
When faced with this situation, you can use the ANA tool to find out what's really available (search segment by segment) and then call to book what you want.
The line you heard from the call center was exactly that -- a line.
When faced with this situation, you can use the ANA tool to find out what's really available (search segment by segment) and then call to book what you want.
#36
Join Date: Apr 2010
Programs: UA 1K
Posts: 697
#38
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,425
long time issue with UA/LH system and the related airlines
http://www.flyertalk.com/forum/unite...-recently.html
http://www.flyertalk.com/forum/unite...-lh-lx-sq.html
http://www.flyertalk.com/forum/unite...-recently.html
http://www.flyertalk.com/forum/unite...-lh-lx-sq.html
#39
FlyerTalk Evangelist
Join Date: Jul 2007
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