Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Sign in using an external account

Closed Thread
 
Thread Tools Search this Thread
Old Jul 16, 12, 7:08 pm   #646
Company Representative - United Airlines
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,006
Information regarding award pricing error

Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.

Shannon Kelly
Director, Customer Insights
United Airlines
UA Insider is offline  
Old Jul 16, 12, 8:29 pm   #647
Moderator: United MileagePlus
 
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past. (IAH, DEN, YKF)
Programs: UA 1MM, AA 1MM, 1K/EXP, AF+KL FB Plat, Avis CHM, Hyatt Diamond, SPG Platinum, Marriott Gold
Posts: 8,249
Folks, We're just in the process of splitting the thread into two. There will be this thread and a second thread with the UA announcement and the related comments to that. It will be back and this will be reopened. Soon. - l'etoile

...and here it is: http://www.flyertalk.com/forum/unite...redeposit.html

Last edited by J.Edward; Jul 16, 12 at 9:36 pm.
J.Edward is offline  
Old Jul 16, 12, 10:11 pm   #648
 
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,439
And the Survey Says....

120 responses so far... I deleted the surveys reporting 800 and 1000 tickets issued; you guys are just too awesome.

Number of Tickets

It looks like somewhere between 512 (using lowest figures and excluding suspicious outliers) and 748 (using highest figures and including outliers) tickets were issued to the respondents. The highest category included responses of 18, 18, 18, 20, 22, 26, 26, 44, 45, and 75 tickets issued.


UA Metal versus Partner Metal




Where did you learn about the deal?



Other Questions
*Approximately 2/3 of the flights were booked in F, 1/3 in J, and a few in Economy.
*83% of you have had no miles deducted, 7.5% claim a small number of miles (e.g. 4 per ticket) have been deducted and 10% had large amounts of miles deducted.
*The vast majority of you (80%) declined to provide an e-mail contact.

The part that really surprises me is in bold above. We haven't had any reports that someone has had the correct number of miles deducted from their accounts, yet several aurvey respondents (9 total) report such deductions. Unless some people chime in to the contrary, I'm going to assume that my survey question was unclear.

I will keep the survey open and update you if there are significant numbers of new responses.
janetdoe is offline  
Old Jul 16, 12, 10:14 pm   #649
 
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt ♦, Stinking Bum--everywhere else.
Posts: 1,744
No Surprise Here.

Hate to say I was right, but there were very unreasonable expectations here of getting something for nothing. Hope springs eternal it seems.
__________________
"When you hear hoofbeats, think horses, not zebras!"
zombietooth is offline  
Old Jul 17, 12, 7:16 am   #650
Moderator: TravelBuzz! & United MileagePlus
 
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA 1K/1.7MM; SPG Lifetime Plat; HY Plat.; HH Gold; Nat'l Executive.
Posts: 10,021
Moderator Note.

We encourage the discussion of United's response to the 4/8 RDM award tickets to take place in the dedicated thread we've set up for this phase of the matter:
http://www.flyertalk.com/forum/unite...eposit-21.html

We've moved the recent, relevant threads from this thread to the above-linked one.
Thanks, Ocn Vw 1K, Co-Moderator.
Ocn Vw 1K is offline  
Old Jul 17, 12, 10:41 am   #651
 
Join Date: Sep 2009
Location: LAX
Programs: DL Silver, UA Plat, US Silver, CC Concierge, Hilton Gold, Hyatt Diamond, Sixt Diamond, SPG Gold
Posts: 514
Disappointing news.
skyvanman is offline  
Old Jul 19, 12, 12:56 pm   #652
 
Join Date: Nov 2007
Location: SW London
Programs: BA Gold (OW Emerald); A3 *G; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 1,323
This story made a segment on the BBC Radio 4 news (that's our J class news programme ) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
EsherFlyer is offline  
Old Jul 19, 12, 1:22 pm   #653
 
Join Date: Jul 2010
Location: London, UK
Programs: UA 1K, BA Blue, Hilton Gold
Posts: 2,303
Quote:
Originally Posted by EsherFlyer View Post
This story made a segment on the BBC Radio 4 news (that's our J class news programme ) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
Was it on PM or the 6 O'Clock news? Also do you remember how far in? I'll iPlayer it tonight.
alex_b is offline  
Old Jul 19, 12, 3:57 pm   #654
 
Join Date: Nov 2007
Location: SW London
Programs: BA Gold (OW Emerald); A3 *G; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 1,323
Quote:
Originally Posted by alex_b View Post
Was it on PM or the 6 O'Clock news? Also do you remember how far in? I'll iPlayer it tonight.
Thinking where I was on the road I reckon it would have been sometime between 18.20 and 18.40. Probably closer to 18.20.

Quite light hearted in an 'and finally' style, and taking the UA side more than the flyer one.
EsherFlyer is offline  
Old Jul 19, 12, 5:04 pm   #655
 
Join Date: Jul 2010
Location: London, UK
Programs: UA 1K, BA Blue, Hilton Gold
Posts: 2,303
Quote:
Originally Posted by EsherFlyer View Post
This story made a segment on the BBC Radio 4 news (that's our J class news programme ) in the UK this evening, which is unusual for a consumer story. Maybe they were stringing from bigger attention in the US?
On the BBC main news program(27:54 in), quite nicely done.
alex_b is offline  
 
 
Closed Thread

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 12:19 pm.