Purchase "confirmed" but not yet ticketed? (not SQ)
Sep 22, 2012, 11:20 am
#31
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
I never said that did I? Please don't put words in my mouth. I simply said that UA is taking longer to ticket partner awards and why I think that's the case. I was not talking about dropped segments, I was not talking about "confirmed" reservations that don't ticket. I was ONLY talking about delays in ticketing itin w partner airlines involved. You can't blame them for taking longer to ticket, which is their right & they are NOT the only airline to do this. It is a very good way for UA to no longer get stuck w mistakes if they take their time ticketing & check things more thoroughly. That's it! That's all I said. I am not talking about dropped segments, or anything else. If someone has a "confirmed" reservation it's not hard to call the partner airline & confirm its ticketed. If its not ticketed, it may drop segments
It's not a good way for UA keeps playing with its customers with this wording.
When people see confirmed, they would assume it's ticketed.
People don't want to go to the airport and figure out that UA screws them up and doesn't want to honor
confirmed reservation because SHARES "forget" to issue the tickets.
There are already several stories about this and it happens again and again.
It's not a good way to do business and it needs to be fixed.
At least, they can change to:
Your reservation has been made. If you don't see the e-ticket in [hours/days], please contact us.
Last edited by pigx5; Sep 22, 2012 at 11:30 am
Sep 22, 2012, 6:59 pm
#32
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
How about my reservation with ALL UNITED FLIGHTS got confirmed but was not ticketed and finally disappeared?
It's not a good way for UA keeps playing with its customers with this wording.
When people see confirmed, they would assume it's ticketed.
People don't want to go to the airport and figure out that UA screws them up and doesn't want to honor
confirmed reservation because SHARES "forget" to issue the tickets.
There are already several stories about this and it happens again and again.
It's not a good way to do business and it needs to be fixed.
At least, they can change to:
Your reservation has been made. If you don't see the e-ticket in [hours/days], please contact us.
It's not a good way for UA keeps playing with its customers with this wording.
When people see confirmed, they would assume it's ticketed.
People don't want to go to the airport and figure out that UA screws them up and doesn't want to honor
confirmed reservation because SHARES "forget" to issue the tickets.
There are already several stories about this and it happens again and again.
It's not a good way to do business and it needs to be fixed.
At least, they can change to:
Your reservation has been made. If you don't see the e-ticket in [hours/days], please contact us.
Sep 22, 2012, 7:06 pm
#33
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Duh.
If you put the flight on hold from your acct, and clicked 'Purchase Now' while logged into another account, it will get stuck and won't ticket.
Not saying this is what you did, just pointing out. You must call to manually change the MP# associated with the PNR
If you put the flight on hold from your acct, and clicked 'Purchase Now' while logged into another account, it will get stuck and won't ticket.
Not saying this is what you did, just pointing out. You must call to manually change the MP# associated with the PNR
Sep 22, 2012, 9:12 pm
#34
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
Did I say anything about all UA itineraries? NO. If you want to argue, fine but don't put words in my mouth. My previous comments were about itineraries with partner flights only! I never said anything about all UA Itineraries or anything else. Yes, your right. Those are screwed up as is most of the system & that's Uniteds fault. My ONLY argument is that UA is correct in that it may take 24 hours to ticket an award w a partner. That's it. If your not talking about partner award reservations, then It has nothing to do w what I said
People are talking about reservation got confirmed but no ticket is issued.
This is the problem since 3/3 and has nothing to do with 4 miles tickets.
The problem here is not about it may take 24 hours to ticket an award w a partner.
The problem here is that it may take forever to issue a ticket and the worse
situation is that when people arrive the airport and been told they don't have tickets.
It's SHARES problem and it's not 4 miles problem.
Sep 22, 2012, 9:20 pm
#35
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Does this thread talk about Partner flights only? NO.
People are talking about reservation got confirmed but no ticket is issued.
This is the problem since 3/3 and has nothing to do with 4 miles tickets.
The problem here is not about it may take 24 hours to ticket an award w a partner.
The problem here is that it may take forever to issue a ticket and the worse
situation is that when people arrive the airport and been told they don't have tickets.
It's SHARES problem and it's not 4 miles problem.
People are talking about reservation got confirmed but no ticket is issued.
This is the problem since 3/3 and has nothing to do with 4 miles tickets.
The problem here is not about it may take 24 hours to ticket an award w a partner.
The problem here is that it may take forever to issue a ticket and the worse
situation is that when people arrive the airport and been told they don't have tickets.
It's SHARES problem and it's not 4 miles problem.
Sep 23, 2012, 9:58 am
#36
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I would guess the days of booking partner flights w quick ticketing times on .bomb are gone unless you want to take a chance. UA is not stupid & this is what they need to do in order to protect themselves from being responsible for mistakes. Thanks everyone who complained to the DOT about the 4mile mistake. 
I guarantee this is where this is coming from & you can't blame UA for this
I guarantee this is where this is coming from & you can't blame UA for this
You should complain to the DOT cuz partner airlines can take up to 24 hours to confirm 
How do you figure that? It's the partner that takes time to confirm, not UA..
How do you figure that? It's the partner that takes time to confirm, not UA..
This is why in general this should not be a problem as the inventory already gets allocated.
I recently issued TG, CA, and SQ awards on MP and they ticketed faster than ever. So I am pretty sure that what people observed here were system glitches and not an additonal layer of security added by UA.
Sep 23, 2012, 10:24 pm
#37
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Based on what do you come up with this historic revisionism regarding recent events?
I don't think that this is true. It's just another sloppy wording used by UA. The partners confirm instantly unless the segment is "on request" only but they take quite a while to generate ticket numbers.
This is why in general this should not be a problem as the inventory already gets allocated.
I recently issued TG, CA, and SQ awards on MP and they ticketed faster than ever. So I am pretty sure that what people observed here were system glitches and not an additonal layer of security added by UA.
I don't think that this is true. It's just another sloppy wording used by UA. The partners confirm instantly unless the segment is "on request" only but they take quite a while to generate ticket numbers.
This is why in general this should not be a problem as the inventory already gets allocated.
I recently issued TG, CA, and SQ awards on MP and they ticketed faster than ever. So I am pretty sure that what people observed here were system glitches and not an additonal layer of security added by UA.
Sep 24, 2012, 8:19 am
#38
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
But neither do I think that this is in any way related to the recent award error fare nor do I think that most *A partners do need time to confirm.
Sep 24, 2012, 10:22 am
#39
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Good experience last night booking a flight with an e-cert. Made booking and by the time I clicked my way back into my account to view reservation, it was ticketed! Total time of under 1 minute. Nice change!
Sep 24, 2012, 1:55 pm
#40
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Yes ticketing departments must be well protected. Only few carriers issue ticket numbers on their metal right away (LX and QF can to mind).
But neither do I think that this is in any way related to the recent award error fare nor do I think that most *A partners do need time to confirm.
But neither do I think that this is in any way related to the recent award error fare nor do I think that most *A partners do need time to confirm.
Sep 24, 2012, 7:02 pm
#41
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I am lucky with AA! I wanted to catch a CX flight with 5 hours to spare and they issued the reservation right away and the ticket 2.5h later. But they were aware of the urgency, so maybe they have different ticketing speeds much like UA?
Sep 24, 2012, 7:23 pm
#42
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
Sep 24, 2012, 9:55 pm
#43
Join Date: Feb 2011
Posts: 257
I've had generally good experience with SHARES when making my Asian travel reservation that contains NH operated flights. Seats on NH always confirm immediately, and the ticket is usually issued within 10 minutes. The last time I book an UA+NH reservation, it only took me 2 minutes to receive the second email saying the ticket is issues.
Sep 25, 2012, 3:47 am
#44
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Yes they have normal CSR, they will make sure it tickets before departure.
Sep 25, 2012, 5:17 am
#45
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265