How do I use multiple 12TCVA e-certificates?
Jul 8, 2012, 1:12 pm
#1
Original Poster
Join Date: Feb 2006
Posts: 13
How do I use multiple 12TCVA e-certificates?
Hi All,
So, I am the proud
recipient of FOUR separate United Airlines 12TCVA e-certificate vouchers as a partial compensation for the canceled flight that my family had to deal with back in February.
I would like to be able to use these vouchers on a single reservation for my next trip with the family (i.e. three of us, three tickets, but one itinerary). However, the vouchers state they cannot be combined and only one can be used per payment.
Does anybody have any thoughts, tricks, or tips on how to use these together? I don't know why United issued them to us separately, since we were all on one itinerary (and my infant doesn't even have a ticket!).
Thanks for your help....
--Bob
So, I am the proud
recipient of FOUR separate United Airlines 12TCVA e-certificate vouchers as a partial compensation for the canceled flight that my family had to deal with back in February.I would like to be able to use these vouchers on a single reservation for my next trip with the family (i.e. three of us, three tickets, but one itinerary). However, the vouchers state they cannot be combined and only one can be used per payment.
Does anybody have any thoughts, tricks, or tips on how to use these together? I don't know why United issued them to us separately, since we were all on one itinerary (and my infant doesn't even have a ticket!).
Thanks for your help....
--Bob
Jul 8, 2012, 1:14 pm
#2
Join Date: May 2012
Location: NYC
Programs: UA-1K
Posts: 242
Could you maybe try to write to UA customer relations and explain your situation and have them consolidate the vouchers into a single certificate?
Last edited by DeErEtYn; Jul 8, 2012 at 1:20 pm
Jul 8, 2012, 1:19 pm
#3
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
You could try calling web support, but I think what you'll be forced to do in this case is just book everyone on a separate itinerary. Then you'll have no problem using them all on this one trip. Booking on separate itineraries is no big deal despite doom and gloom predictions sometimes posted on this board causing worry that somehow there will be a flight cancellation and your infant is going to end up on a different flight that you. Just isn't going to happen.
It's standard procedure to offer vouchers for each person traveling. You may have been able to get them all issued together in your name if you had requested it...not sure about that.
It's standard procedure to offer vouchers for each person traveling. You may have been able to get them all issued together in your name if you had requested it...not sure about that.
Jul 8, 2012, 1:45 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Booking on separate itineraries is no big deal despite doom and gloom predictions sometimes posted on this board causing worry that somehow there will be a flight cancellation and your infant is going to end up on a different flight that you. Just isn't going to happen.
Jul 8, 2012, 2:59 pm
#5
Join Date: Jul 2011
Location: Honolulu, HI
Programs: UA 1K, HA Pualani
Posts: 110
12tcva E Cert
I just tried to use multiple of these also for our family of five, but told I can only use one. Only way to use multiple E Certs was to book separate resv, but for Irrops purposes, I didn't want to split the PNR so forced to not use the other E Certs.
I also tried to use a cancelled itin to book this flight for five pax and use the E Cert, but unable according to 1K desk.
Funny that even though the E Certs were each individually provided to each in our family when bookedmonnone PNR, but not able to use them the same way.
I also tried to use a cancelled itin to book this flight for five pax and use the E Cert, but unable according to 1K desk.
Funny that even though the E Certs were each individually provided to each in our family when bookedmonnone PNR, but not able to use them the same way.
Jul 8, 2012, 4:06 pm
#6
Join Date: Jun 2012
Programs: Choice Plat
Posts: 8
12tcva E-Cert
You should be able to apply each cert at the payment page. It will only let you apply up to the number of people on the res.
Brian
Brian
Jul 8, 2012, 4:37 pm
#7
Join Date: Nov 2011
Programs: UA 1K, Marriott Platinum, Hertz President Circle
Posts: 291
How do I use multiple 12TCVA e-certificates?
I've never tried, but couldn't one booked the flights independently and then call into customer support to have them combined into a common PNR?
Jul 8, 2012, 4:49 pm
#8
FlyerTalk Evangelist
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Location: SFO/SJC
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Posts: 14,884
You're likely thinking of splitting people off of a PNR, which can be done.
Jul 8, 2012, 4:59 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Each time I used a e-Cert, the system would only take one.
Could you show us HOW to use multiple e-Certs on single PNR?
I just tried to use multiple of these also for our family of five, but told I can only use one. Only way to use multiple E Certs was to book separate resv, but for Irrops purposes, I didn't want to split the PNR so forced to not use the other E Certs.
I also tried to use a cancelled itin to book this flight for five pax and use the E Cert, but unable according to 1K desk.
Funny that even though the E Certs were each individually provided to each in our family when bookedmonnone PNR, but not able to use them the same way.
I also tried to use a cancelled itin to book this flight for five pax and use the E Cert, but unable according to 1K desk.
Funny that even though the E Certs were each individually provided to each in our family when bookedmonnone PNR, but not able to use them the same way.
Or it is also not possible to pay the extra $ on the new booking (new fare) for just the original passenger?
I was under the impression that one can rebook a canceled flight and pay the fare difference with either a CC or a e-Cert. Of course CO required you to pay whatever change fee SEPARATELY with a new payment versus UA just deducted that fee from the value of canceled flight.
Last edited by iluv2fly; Jul 8, 2012 at 6:36 pm Reason: merge
Jul 8, 2012, 5:21 pm
#10
Join Date: Jun 2012
Programs: Choice Plat
Posts: 8
Happy, are you saying you had more than one person on the res and you could only apply one E-Cert?
Last edited by BrianT5; Jul 12, 2012 at 5:55 pm
Sep 23, 2012, 11:42 pm
#11
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
How does one use multiple travel certs (12TCVA) on one PNR?
On a similar vane, when I Apply the pin(s), if I decide not to purchase the tix, do I lose the pin(s), or is it reset back to unused even though I clicked Apply?
Sep 24, 2012, 12:21 am
#12
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Sep 24, 2012, 11:56 pm
#13
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,353
You imply that if you click continue before the final confirmation/payment (i.e. before clicking "purchase" but after all other steps) that the cert is lost. Is that really the case?
Oct 10, 2012, 5:53 pm
#14
Join Date: Nov 2006
Location: Chicago
Posts: 887
The money is not gone until you click "PURCHASE"
You can use multiple certs by this:
1) Enter Pin Code, Click Apply
2) Click button: Apply to certain Passengers only, then pick a passenger to apply to
3) Then click the link "enter another travel certificate" and redo the process.
The dumb thing about this is that you cannot efficiently redeem multiple certificates. I have a $200 & $200 certificate and want to book (2) $150 r/t's. I end up with two certs with $50 left on each, rather than one e-cert with $100 left. Makes it a pain to use them again if its just one person traveling.
You can use multiple certs by this:
1) Enter Pin Code, Click Apply
2) Click button: Apply to certain Passengers only, then pick a passenger to apply to
3) Then click the link "enter another travel certificate" and redo the process.
The dumb thing about this is that you cannot efficiently redeem multiple certificates. I have a $200 & $200 certificate and want to book (2) $150 r/t's. I end up with two certs with $50 left on each, rather than one e-cert with $100 left. Makes it a pain to use them again if its just one person traveling.
Oct 10, 2012, 11:56 pm
#15
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You can combine. But not in your case.
The issue that ETCs you have were issued to different persons.
The issue that ETCs you have were issued to different persons.