[NOW EXPIRED]: SQ releasing almost all F award (O)
Aug 23, 2012, 4:03 pm
#1501
Join Date: May 2012
Location: SJC
Programs: UA 1K/*G, AA, IHG Ambassador, Marriott Gold
Posts: 395
Aug 23, 2012, 4:05 pm
#1502
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Can we close this thread and open up a new one titled "people crapping their pants and needing blood pressure medication due to nervousness over SQ F bookings."
Aug 23, 2012, 5:28 pm
#1504
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
While I'm not quite soiled or medicated, I am monitoring my SQ F booking even more than other award bookings I've made through UA.
Aug 28, 2012, 4:29 am
#1505
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Up until several days ago, I was able to access my Singapore Airlines First Class Reservations. I was able to look at my seat assignments and book the cook. However, now when I try to access my reservation with Singapore Airlines, I get following message:
We are unable to retrieve your booking because this booking contains ticket(s) which is not issued by Singapore Airlines. Please check with the airline or travel agent you have made this booking with.
Has this happened to anyone else. Does anyone know how to get this fixed and/or why Singapore Airlines changed this type of access???
We are unable to retrieve your booking because this booking contains ticket(s) which is not issued by Singapore Airlines. Please check with the airline or travel agent you have made this booking with.
Has this happened to anyone else. Does anyone know how to get this fixed and/or why Singapore Airlines changed this type of access???
Aug 28, 2012, 5:15 am
#1506
Join Date: Feb 2012
Location: TXL/SXF
Programs: Hilton Gold, Marriott Platinum, SPG Gold, US/UA Gold, National Executive, Avis First, Accor Platinum
Posts: 130
I'll go ahead and share my experience with a UA award reservation with a segment in SQ C (JFK-FRA).
I was never able to get my reservation to show via the regular SQ.com site, but everything appeared to be correct on the mobile site. I tried to do online and mobile check in approximately 22 hours before departure, but I received an error message along the lines of "Check-in may not be completed for a PNR that is not ticketed." Cue immediate spike in blood pressure.
I check-in no issue for the two preceding UA F (domestic) segments, and then give UA a call. Rep says he thinks everything is fine and suggests I should call SQ. But I abided by the golden rule here on FT: don't call.
Get to the UA counter at IND the next morning. Rep gives me boarding passes all the way to JFK, but says he can't print out SQ or LH boarding passes because "UA is not affiliated with them in any way..."
Bags are also only tagged to NYC.
I'm second in line at JFK for SQ C check-in. The desk opens and I'm called over to the Suites desk. The rep politely checks me in, and wishes me a pleasant flight. Over in maybe 2.37 minutes. No questions (except how my day has been), no issues.
Boarding pass in hand, I'm off to The Oasis Lounge, where I proceed to enjoy a few cocktails. Absolutely great flight, with an absolutely great crew. Veggies accompanying the main were simply mush, but that's another thread.
I was never able to get my reservation to show via the regular SQ.com site, but everything appeared to be correct on the mobile site. I tried to do online and mobile check in approximately 22 hours before departure, but I received an error message along the lines of "Check-in may not be completed for a PNR that is not ticketed." Cue immediate spike in blood pressure.
I check-in no issue for the two preceding UA F (domestic) segments, and then give UA a call. Rep says he thinks everything is fine and suggests I should call SQ. But I abided by the golden rule here on FT: don't call.
Get to the UA counter at IND the next morning. Rep gives me boarding passes all the way to JFK, but says he can't print out SQ or LH boarding passes because "UA is not affiliated with them in any way..."
Bags are also only tagged to NYC.I'm second in line at JFK for SQ C check-in. The desk opens and I'm called over to the Suites desk. The rep politely checks me in, and wishes me a pleasant flight. Over in maybe 2.37 minutes. No questions (except how my day has been), no issues.
Boarding pass in hand, I'm off to The Oasis Lounge, where I proceed to enjoy a few cocktails. Absolutely great flight, with an absolutely great crew. Veggies accompanying the main were simply mush, but that's another thread.
Aug 28, 2012, 5:24 am
#1507
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
Glad it worked out for you!
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
It also makes good sense to not call for a little while after a deal has gone, to ensure everyone who has jumped on gets ticketed.
Once those two steps have passed and it it obvious that the airline and everyone else knows what's happened, it's fine to call.
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
It also makes good sense to not call for a little while after a deal has gone, to ensure everyone who has jumped on gets ticketed.
Once those two steps have passed and it it obvious that the airline and everyone else knows what's happened, it's fine to call.
Aug 28, 2012, 5:31 am
#1508
Join Date: Feb 2012
Location: TXL/SXF
Programs: Hilton Gold, Marriott Platinum, SPG Gold, US/UA Gold, National Executive, Avis First, Accor Platinum
Posts: 130
Glad it worked out for you!
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
...kidding, of course... I am most definitely not a DYKWIA.
Aug 28, 2012, 9:23 am
#1509
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
I'll go ahead and share my experience with a UA award reservation with a segment in SQ C (JFK-FRA).
I was never able to get my reservation to show via the regular SQ.com site, but everything appeared to be correct on the mobile site. I tried to do online and mobile check in approximately 22 hours before departure, but I received an error message along the lines of "Check-in may not be completed for a PNR that is not ticketed." Cue immediate spike in blood pressure.
I check-in no issue for the two preceding UA F (domestic) segments, and then give UA a call. Rep says he thinks everything is fine and suggests I should call SQ. But I abided by the golden rule here on FT: don't call.
Get to the UA counter at IND the next morning. Rep gives me boarding passes all the way to JFK, but says he can't print out SQ or LH boarding passes because "UA is not affiliated with them in any way..." Bags are also only tagged to NYC.
I'm second in line at JFK for SQ C check-in. The desk opens and I'm called over to the Suites desk. The rep politely checks me in, and wishes me a pleasant flight. Over in maybe 2.37 minutes. No questions (except how my day has been), no issues.
Boarding pass in hand, I'm off to The Oasis Lounge, where I proceed to enjoy a few cocktails. Absolutely great flight, with an absolutely great crew. Veggies accompanying the main were simply mush, but that's another thread.
I was never able to get my reservation to show via the regular SQ.com site, but everything appeared to be correct on the mobile site. I tried to do online and mobile check in approximately 22 hours before departure, but I received an error message along the lines of "Check-in may not be completed for a PNR that is not ticketed." Cue immediate spike in blood pressure.
I check-in no issue for the two preceding UA F (domestic) segments, and then give UA a call. Rep says he thinks everything is fine and suggests I should call SQ. But I abided by the golden rule here on FT: don't call.
Get to the UA counter at IND the next morning. Rep gives me boarding passes all the way to JFK, but says he can't print out SQ or LH boarding passes because "UA is not affiliated with them in any way..."
Bags are also only tagged to NYC.I'm second in line at JFK for SQ C check-in. The desk opens and I'm called over to the Suites desk. The rep politely checks me in, and wishes me a pleasant flight. Over in maybe 2.37 minutes. No questions (except how my day has been), no issues.
Boarding pass in hand, I'm off to The Oasis Lounge, where I proceed to enjoy a few cocktails. Absolutely great flight, with an absolutely great crew. Veggies accompanying the main were simply mush, but that's another thread.
Glad it worked out for you!
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
It also makes good sense to not call for a little while after a deal has gone, to ensure everyone who has jumped on gets ticketed.
Once those two steps have passed and it it obvious that the airline and everyone else knows what's happened, it's fine to call.
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
It also makes good sense to not call for a little while after a deal has gone, to ensure everyone who has jumped on gets ticketed.
Once those two steps have passed and it it obvious that the airline and everyone else knows what's happened, it's fine to call.
Aug 28, 2012, 9:33 am
#1510
Join Date: Jun 2008
Location: ORD
Programs: AA EXP, AS MVPG
Posts: 226
This is pretty simple, SQ is honoring the tickets.
I flew HKG-SIN and SIN-NRT a few weeks ago as part of a larger award in F. Drank about 4 bottles of Krug and 1 bottle of Dom, booked the cook for lobster thermidor, and spent about 12 hours in the private room.
Reservation never showed on sq.com, but they were only too happy to print my boarding passes when I checked in.
Enjoy, these are fun flights
I flew HKG-SIN and SIN-NRT a few weeks ago as part of a larger award in F. Drank about 4 bottles of Krug and 1 bottle of Dom, booked the cook for lobster thermidor, and spent about 12 hours in the private room.
Reservation never showed on sq.com, but they were only too happy to print my boarding passes when I checked in.
Enjoy, these are fun flights
Aug 28, 2012, 10:13 am
#1511
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
I'll go ahead and share my experience with a UA award reservation with a segment in SQ C (JFK-FRA).
I was never able to get my reservation to show via the regular SQ.com site, but everything appeared to be correct on the mobile site. I tried to do online and mobile check in approximately 22 hours before departure, but I received an error message along the lines of "Check-in may not be completed for a PNR that is not ticketed." Cue immediate spike in blood pressure.
I check-in no issue for the two preceding UA F (domestic) segments, and then give UA a call. Rep says he thinks everything is fine and suggests I should call SQ. But I abided by the golden rule here on FT: don't call.
Get to the UA counter at IND the next morning. Rep gives me boarding passes all the way to JFK, but says he can't print out SQ or LH boarding passes because "UA is not affiliated with them in any way..." Bags are also only tagged to NYC.
I'm second in line at JFK for SQ C check-in. The desk opens and I'm called over to the Suites desk. The rep politely checks me in, and wishes me a pleasant flight. Over in maybe 2.37 minutes. No questions (except how my day has been), no issues.
Boarding pass in hand, I'm off to The Oasis Lounge, where I proceed to enjoy a few cocktails. Absolutely great flight, with an absolutely great crew. Veggies accompanying the main were simply mush, but that's another thread.
I was never able to get my reservation to show via the regular SQ.com site, but everything appeared to be correct on the mobile site. I tried to do online and mobile check in approximately 22 hours before departure, but I received an error message along the lines of "Check-in may not be completed for a PNR that is not ticketed." Cue immediate spike in blood pressure.
I check-in no issue for the two preceding UA F (domestic) segments, and then give UA a call. Rep says he thinks everything is fine and suggests I should call SQ. But I abided by the golden rule here on FT: don't call.
Get to the UA counter at IND the next morning. Rep gives me boarding passes all the way to JFK, but says he can't print out SQ or LH boarding passes because "UA is not affiliated with them in any way..."
Bags are also only tagged to NYC.I'm second in line at JFK for SQ C check-in. The desk opens and I'm called over to the Suites desk. The rep politely checks me in, and wishes me a pleasant flight. Over in maybe 2.37 minutes. No questions (except how my day has been), no issues.
Boarding pass in hand, I'm off to The Oasis Lounge, where I proceed to enjoy a few cocktails. Absolutely great flight, with an absolutely great crew. Veggies accompanying the main were simply mush, but that's another thread.
Glad it worked out for you!
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
It also makes good sense to not call for a little while after a deal has gone, to ensure everyone who has jumped on gets ticketed.
Once those two steps have passed and it it obvious that the airline and everyone else knows what's happened, it's fine to call.
However - in this case you most certainly should have called SQ.
Generally speaking - the only time the rule of 'don't call' applies is when a 'deal' (mistake) is live and open for booking, and where a call to the airline might jeopardize it for anyone trying to still book it.
It also makes good sense to not call for a little while after a deal has gone, to ensure everyone who has jumped on gets ticketed.
Once those two steps have passed and it it obvious that the airline and everyone else knows what's happened, it's fine to call.
Last edited by iluv2fly; Aug 28, 2012 at 10:28 am Reason: merge
Aug 28, 2012, 10:19 am
#1512
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
+1 I have to confess that I had vaguely similar expectations. I think they were much more a product of how UA operates (or has trouble operating) these days rather than anything specific to the SQ bookings, which seem to be working out fine.
Aug 28, 2012, 10:27 am
#1513
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
the thing that will s**k is if I can't check in 24-48 hours, I have to do it in IAH in person. would I have needed to re-clear security if I didnt have leave the airside to go the check in desk?
Last edited by iluv2fly; Aug 28, 2012 at 10:43 am Reason: merge
Aug 28, 2012, 10:47 am
#1514
Join Date: Jul 2009
Location: Alberta, Canada
Programs: Aeroplan
Posts: 1,013
Aug 28, 2012, 11:06 am
#1515
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
This is pretty simple, SQ is honoring the tickets.
I flew HKG-SIN and SIN-NRT a few weeks ago as part of a larger award in F. Drank about 4 bottles of Krug and 1 bottle of Dom, booked the cook for lobster thermidor, and spent about 12 hours in the private room.
Reservation never showed on sq.com, but they were only too happy to print my boarding passes when I checked in.
Enjoy, these are fun flights
I flew HKG-SIN and SIN-NRT a few weeks ago as part of a larger award in F. Drank about 4 bottles of Krug and 1 bottle of Dom, booked the cook for lobster thermidor, and spent about 12 hours in the private room.
Reservation never showed on sq.com, but they were only too happy to print my boarding passes when I checked in.
Enjoy, these are fun flights
Back on point: I've got two separate F/Suite bookings with several segments each and am not worried about any cancellation on the part of SQ. These were legitimate bookings for the appropriate number of STAR partner miles. That the inventory wall broke down for a few hours does not give SQ the wherewithal not to honour the redemptions. These flights will likely have gone out with a few open F seats/suites so SQ is still getting paid an offset. That carrier's stubborness to keep "freeloaders" out of F -- including most of its own top tier FFers -- it has been willing to forego even 10% of the fare to keep its purity. Well, SQ's bottom line is starting to feel the heat from EK and others, and it must start eating humble pie.