"Ghost" MP Availability - Again
Jun 28, 2012, 8:31 am
#46
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
"Confirmed" is all relative - get both the UA / LH PNRs, make sure you have a ticket #, call LH to see if it looks good from their side.
With SHARES dropping segments left and right (or not even ticketing at all), new COdbaUA best practices are to always follow up with the partner carrier, early and often
With SHARES dropping segments left and right (or not even ticketing at all), new COdbaUA best practices are to always follow up with the partner carrier, early and often
Is there a lag between ticketing and obtaining LH PNR, or should it be instant? I'd like to call LH right away, but make sure it's not premature.
Jun 28, 2012, 8:53 am
#47
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
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To my knowledge, the LH (or any other airline) PNR does not show up on your UA itinerary.
Jun 28, 2012, 8:54 am
#48
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
Regardless, I have the ticket numbers now so I will give LH a call.
ETA: Called LH, all is well. All segments showing and ticketed, got the LH PNR and went in and selected our seats on LH.com.
Last edited by Cargojon; Jun 28, 2012 at 9:09 am
Jun 28, 2012, 10:38 am
#49
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
United Confirmation Number XYZXYZ
This reservation contains partner flights. View additional confirmation numbers.
This reservation contains partner flights. View additional confirmation numbers.
Jun 28, 2012, 2:13 pm
#50
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Incorrect. IME it appears when an itinerary is placed on hold as well. Very inconsistent, sometimes it appears, sometimes it doesn't. LX is more prone than LH IME
Jun 28, 2012, 2:22 pm
#51
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
I got my LH/TG PNR's as soon as I made the reservation which was held 3 days for me. Called LH and TG to get seats and all was fine. They each reminded me that it was not ticketed which was good as when I told them UA was holding for 3 days they made sure the res was not cancelled on their end
Jun 28, 2012, 2:39 pm
#52
Join Date: Dec 2011
Location: NYC
Posts: 1,393
I got my LH/TG PNR's as soon as I made the reservation which was held 3 days for me. Called LH and TG to get seats and all was fine. They each reminded me that it was not ticketed which was good as when I told them UA was holding for 3 days they made sure the res was not cancelled on their end
This is exactly why earlier in this thread I stated a partner PNR is not proof it was ticketed, only an eTicket number is.
Jun 29, 2012, 8:56 am
#53
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
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I have 2 itineraries with UA issued ticket numbers, and neither one of them has partner PNRs nor a link to "view additional confirmation numbers".
I guess we add this to the long list of YMMV when it comes to UA.com
Jul 2, 2012, 10:02 am
#54
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Reverse-ghost availability on NH
Today I experienced a "reverse" ghost (I'd call it hide-and-seek) availability regarding an NH flight.
I was trying to book a one-way award for ICN-PIT in Feb 2013. I found F/C available on NH6 (NRT-LAX) with ANA tool but the flight didn't show up on ua.com even when I searched for NRT-LAX (should've appeared in the "Nonstop Flights" section). Then I called UA and the agent was able to book the entire trip including that flight in F without any problem. It ticketed in a couple of minutes too ^. I was able to select a seat on NH website using the PNR provided, so it should be real.
The search engine seems to have other issues. For example, NH8 (NRT-SFO) appeared as available in C when I searched for NRT-LAX (as a part of NRT-SFO-LAX itin) but it didn't show up when I searched for NRT-SFO. Also, I almost booked NRT-ORD (NH) and ORD-IAD (UA) in F when I found out that the NH segment was actually in C and only the UA segment was in F on a 3-class 767. Normally there should be a "mixed cabin" note in the search result, but that wasn't the case here.
I was trying to book a one-way award for ICN-PIT in Feb 2013. I found F/C available on NH6 (NRT-LAX) with ANA tool but the flight didn't show up on ua.com even when I searched for NRT-LAX (should've appeared in the "Nonstop Flights" section). Then I called UA and the agent was able to book the entire trip including that flight in F without any problem. It ticketed in a couple of minutes too ^. I was able to select a seat on NH website using the PNR provided, so it should be real.
The search engine seems to have other issues. For example, NH8 (NRT-SFO) appeared as available in C when I searched for NRT-LAX (as a part of NRT-SFO-LAX itin) but it didn't show up when I searched for NRT-SFO. Also, I almost booked NRT-ORD (NH) and ORD-IAD (UA) in F when I found out that the NH segment was actually in C and only the UA segment was in F on a 3-class 767. Normally there should be a "mixed cabin" note in the search result, but that wasn't the case here.
Jul 3, 2012, 4:55 am
#57
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC
Posts: 1,126
I was finally able to book phantom availability on LH419 in F. I just called every couple of days and finally the agents were able to see that there was in fact one seat available. Amazingly, it only took the agent under 1 minute to switch me from J to F!
Jul 3, 2012, 3:37 pm
#58
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
UA.com Not Showing Accurate MP Award Availability
Not sure if this is a symptom of the SHARES conversion or something else but I've noticed the web site is not showing proper award availability. Just tried to book an award from ORD-DUS on LH in F. UA website shows seats at 67.5K miles each way in F. Went to purchase and got an error message saying the flights are no longer available. Called 1K line and was told that they do not who ANY seats available on the flights in question, despite the fact that the web site shows availability in all classes.
I struggle with this on DL on a regular basis. Disappointed to see that UA is now experiencing the same issues.
Anyone else experiencing this?
I struggle with this on DL on a regular basis. Disappointed to see that UA is now experiencing the same issues.
Anyone else experiencing this?