#1
Should I be concerned? I upgraded an international flight over the phone today (couldn't do it on line for some reason). Upgrade cleared as expected since there was one R seat available. But now that I'm reviewing my account summary, I noticed that the agent deducted an RPU instead of an GPU. Should I spend the time to correct this mistake if it will cause a problem on the date of travel? Or should I ignore it?
#3
I'd set aside a couple of hours and call them to correct it.
I have spent a couple of HOURS getting SWU/GPUs moved in and out of our accounts: the last time I had GPUs returned to my husbands account the expiration date changed to 9/30/2012 instead of 12/31/2012. So that took a call to the MP1K desk and 45 minutes to get them to restore the GPU expiration date to the end of the year. It did take a supervisor to do it.
At the gate they very likely will not want to pull a GPU:better to have it sorted ahead of time.
I have spent a couple of HOURS getting SWU/GPUs moved in and out of our accounts: the last time I had GPUs returned to my husbands account the expiration date changed to 9/30/2012 instead of 12/31/2012. So that took a call to the MP1K desk and 45 minutes to get them to restore the GPU expiration date to the end of the year. It did take a supervisor to do it.
At the gate they very likely will not want to pull a GPU:better to have it sorted ahead of time.
#4
redtailshark , Jun 17, 2012 5:31 pm
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Feb 3, 2021- Join DateNov 2003
- LocationTucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
- Posts:3,386
Quote:
Why are you posting this here? If you can select a BF seat then take it and keep quiet. If there's any challenge at the airport - unlikely, if you have a seat assignment - then it's nothing to do with you and everything to do with how UA's employees handled your RQ.Originally Posted by entrada
Should I be concerned? I upgraded an international flight over the phone today (couldn't do it on line for some reason). Upgrade cleared as expected since there was one R seat available. But now that I'm reviewing my account summary, I noticed that the agent deducted an RPU instead of an GPU. Should I spend the time to correct this mistake if it will cause a problem on the date of travel? Or should I ignore it?
#5
Quote:
+1 Originally Posted by redtailshark
Why are you posting this here? If you can select a BF seat then take it and keep quiet. If there's any challenge at the airport - unlikely, if you have a seat assignment - then it's nothing to do with you and everything to do with how UA's employees handled your RQ.
Agreed.
I have few things went my way, but I don't feel like posting here.
Since 3/3 I have spent hours and hours dealing with UA for some trivial stuff.
If I got a break once in a while, I feel that I am "ENTITLED" to it.
#6
Quote:
Is this a BusinessFirst market or International Business? If it's BF then I'd keep quiet if the e-ticket is synced properly... if it's International Business then a RPU was the correct upgrade instrument pulled.Originally Posted by entrada
Should I be concerned? I upgraded an international flight over the phone today (couldn't do it on line for some reason). Upgrade cleared as expected since there was one R seat available. But now that I'm reviewing my account summary, I noticed that the agent deducted an RPU instead of an GPU. Should I spend the time to correct this mistake if it will cause a problem on the date of travel? Or should I ignore it?
#7
weirdlyndon , Jun 17, 2012 7:19 pm
Just say thank you, hang up, and pat yourself on the back.
#8
jhayes_1780 , Jun 17, 2012 7:22 pm
Just throwin' this out there:
Is this a intl itinerary that has a domestic segment?
If so make sure that the RPU wasn't just pulled for the Domestic portion.
Is this a intl itinerary that has a domestic segment?
If so make sure that the RPU wasn't just pulled for the Domestic portion.
#9
Quote:
Agreed.
I have few things went my way, but I don't feel like posting here.
Since 3/3 I have spent hours and hours dealing with UA for some trivial stuff.
If I got a break once in a while, I feel that I am "ENTITLED" to it.
Well said. One of the few benefits of archaic and manual systems and processes is the chance of an error in your favor.Originally Posted by kb1992
+1 Agreed.
I have few things went my way, but I don't feel like posting here.
Since 3/3 I have spent hours and hours dealing with UA for some trivial stuff.
If I got a break once in a while, I feel that I am "ENTITLED" to it.
Remember that agents manually debit upgrades in the system. Sometimes they double charge you. Sometimes they pull the wrong one.
You won this time. Move on.