Agent pulled RPU instead of GPU for International Reservation
Jun 17, 2012, 4:11 pm
#1
Original Poster
Join Date: Feb 2002
Location: Santa Monica, CA
Programs: UA 1K MM, Hilton Diamond, SPG lifetime platinum
Posts: 396
Agent pulled RPU instead of GPU for International Reservation
Should I be concerned? I upgraded an international flight over the phone today (couldn't do it on line for some reason). Upgrade cleared as expected since there was one R seat available. But now that I'm reviewing my account summary, I noticed that the agent deducted an RPU instead of an GPU. Should I spend the time to correct this mistake if it will cause a problem on the date of travel? Or should I ignore it?
Jun 17, 2012, 4:40 pm
#3
Join Date: Jan 2010
Location: Carmel Valley(was Hawaii)
Programs: United 1K 2.7 MM
Posts: 1,171
I'd set aside a couple of hours and call them to correct it.
I have spent a couple of HOURS getting SWU/GPUs moved in and out of our accounts: the last time I had GPUs returned to my husbands account the expiration date changed to 9/30/2012 instead of 12/31/2012. So that took a call to the MP1K desk and 45 minutes to get them to restore the GPU expiration date to the end of the year. It did take a supervisor to do it.
At the gate they very likely will not want to pull a GPU:better to have it sorted ahead of time.
I have spent a couple of HOURS getting SWU/GPUs moved in and out of our accounts: the last time I had GPUs returned to my husbands account the expiration date changed to 9/30/2012 instead of 12/31/2012. So that took a call to the MP1K desk and 45 minutes to get them to restore the GPU expiration date to the end of the year. It did take a supervisor to do it.
At the gate they very likely will not want to pull a GPU:better to have it sorted ahead of time.
Jun 17, 2012, 5:31 pm
#4
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Should I be concerned? I upgraded an international flight over the phone today (couldn't do it on line for some reason). Upgrade cleared as expected since there was one R seat available. But now that I'm reviewing my account summary, I noticed that the agent deducted an RPU instead of an GPU. Should I spend the time to correct this mistake if it will cause a problem on the date of travel? Or should I ignore it?
Jun 17, 2012, 5:44 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Why are you posting this here? If you can select a BF seat then take it and keep quiet. If there's any challenge at the airport - unlikely, if you have a seat assignment - then it's nothing to do with you and everything to do with how UA's employees handled your RQ.
Agreed.
I have few things went my way, but I don't feel like posting here.
Since 3/3 I have spent hours and hours dealing with UA for some trivial stuff.
If I got a break once in a while, I feel that I am "ENTITLED" to it.
Jun 17, 2012, 7:15 pm
#6
Join Date: May 2006
Posts: 7,541
Should I be concerned? I upgraded an international flight over the phone today (couldn't do it on line for some reason). Upgrade cleared as expected since there was one R seat available. But now that I'm reviewing my account summary, I noticed that the agent deducted an RPU instead of an GPU. Should I spend the time to correct this mistake if it will cause a problem on the date of travel? Or should I ignore it?
Jun 17, 2012, 8:00 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Remember that agents manually debit upgrades in the system. Sometimes they double charge you. Sometimes they pull the wrong one.
You won this time. Move on.
