FA refuses to give name
Jun 16, 2012, 1:42 pm
#1
Original Poster
Join Date: Jan 2012
Location: DEN
Programs: UA-GS, AA-XP
Posts: 25
FA refuses to give name
First off. This is a small nit pick on my side. My general experiences with FAs are usually positive.
On today's UA667 from LAX to LAS was in F on a paid ticket. As he was serving me my pre takeoff beverage I was being friendly and asked, like I do all FAs and he said: I don't give my name. I asked why? He said "I just don't. I've flown international enough to know not to"
What the heck? Common decency?
On today's UA667 from LAX to LAS was in F on a paid ticket. As he was serving me my pre takeoff beverage I was being friendly and asked, like I do all FAs and he said: I don't give my name. I asked why? He said "I just don't. I've flown international enough to know not to"
What the heck? Common decency?
Last edited by jbharvey; Jun 17, 2012 at 11:02 am Reason: Corrected LAD to LAS, lol.
Jun 16, 2012, 1:52 pm
#4
Join Date: May 2006
Posts: 7,541
First off. This is a small nit pick on my side. My general experiences with FAs are usually positive.
On today's UA667 from LAX to SYD I was in F on a paid ticket. As he was serving me my pre takeoff beverage I was being friendly and asked, like I do all FAs and he said: I don't give my name. I asked why? He said "I just don't. I've flown international enough to know not to"
What the heck? Common decency?
On today's UA667 from LAX to SYD I was in F on a paid ticket. As he was serving me my pre takeoff beverage I was being friendly and asked, like I do all FAs and he said: I don't give my name. I asked why? He said "I just don't. I've flown international enough to know not to"
What the heck? Common decency?
Jun 16, 2012, 7:11 pm
#5
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I can understand why the FA chose not to however he could have given a pen name or something. This happened to my friend recently, a couple had asked her for her name and she provided excellent service to the entire First Class cabin by calling everyone their first names, was very attentive, and professional on sUA. Lo and behold the couple sent in an nastygram stating that the FA was too "up and about" in the F cabin... Needless to say I wrote in to Corporate and had that issue resolved.
Sorry and I'll head to the penalty box but glad you were able to get it resolved ^
Jun 16, 2012, 7:14 pm
#7
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First off. This is a small nit pick on my side. My general experiences with FAs are usually positive.
On today's UA667 from LAX to LAD was in F on a paid ticket. As he was serving me my pre takeoff beverage I was being friendly and asked, like I do all FAs and he said: I don't give my name. I asked why? He said "I just don't. I've flown international enough to know not to"
What the heck? Common decency?
On today's UA667 from LAX to LAD was in F on a paid ticket. As he was serving me my pre takeoff beverage I was being friendly and asked, like I do all FAs and he said: I don't give my name. I asked why? He said "I just don't. I've flown international enough to know not to"
What the heck? Common decency?
Could be that like a lot of people he doesn't like to be called by his first name by strangers.
Last edited by Doc Savage; Jun 16, 2012 at 7:28 pm
Jun 16, 2012, 7:22 pm
#8
Join Date: Jan 2009
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I guess he won't get any atta-boys with the new app.
http://www.flyertalk.com/forum/unite...e-program.html
http://www.flyertalk.com/forum/unite...e-program.html
Jun 16, 2012, 7:23 pm
#9
Join Date: Jun 2002
Location: Potomac MD
Programs: UA MP 1K
Posts: 7,182
I am not sure that this matters. If you write to Customer Service (or the 1K desk or whatever), the folks there can figure out whom you mean by giving your name and seat number (and if you can describe the FA at all--gender, glasses or not, etc.). I have written both complaints and compliments (far more the latter) about FAs and at least the 1K desk has always--at least when it was responding--responded with "thank you for letting us know that Ms. Jones gave you excellent service" or "we are sorry that Mr. Smith' service was unsatisfactory. We have passed your comments on to his supervisor," even if I had no idea of the FA's name.
Jun 16, 2012, 7:24 pm
#10
Join Date: Feb 2011
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that's an odd and agreed, unfriendly response.
I have run into a couple of real odd ball attendants in US Airways First Class. On United, I've so far run into nothing but good service in FC.
I have run into a couple of real odd ball attendants in US Airways First Class. On United, I've so far run into nothing but good service in FC.
Jun 16, 2012, 7:25 pm
#11
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Very understandable if one of my 80,000 coworkers does not want to give his/her name out because I've seen the burns that fellow coworkers have endured on certain metrics that used to be posted in our breakrooms. As for myself, my personal belief in these situations is give them what they want for I always have some type of logic/CYA background to accompany the story told... if I am doing something wrong, I want to know so I may set the bar of customer service higher for myself to provide even better service than expected... but again, I'm an unusual agent than the rest and will always try to better myself...
Cheers
-CLE-
Cheers
-CLE-
Jun 16, 2012, 7:28 pm
#12
Join Date: Nov 2011
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Very understandable if one of my 80,000 coworkers does not want to give his/her name out because I've seen the burns that fellow coworkers have endured on certain metrics that used to be posted in our breakrooms. As for myself, my personal belief in these situations is give them what they want for I always have some type of logic/CYA background to accompany the story told... if I am doing something wrong, I want to know so I may set the bar of customer service higher for myself to provide even better service than expected... but again, I'm an unusual agent than the rest and will always try to better myself...
Cheers
-CLE-
Cheers
-CLE-
Jun 16, 2012, 7:45 pm
#13
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Expect great service: yes. Expect an employee in a service industry to share personal info: creepy.
What's next, requiring employees to date customers?
Nothing rude or unprofessional in such a refusal.
If I were running an airline I'd require employees to wear name tags unique for each flight, and make it clear in the in flight magazine that these are pen names selected for pax convenience (so that an employee is not addressed as "hey you").
In lieu of such a policy, don't mistake a reasonable demand for privacy as rudeness.
What's next, requiring employees to date customers?
Nothing rude or unprofessional in such a refusal.
If I were running an airline I'd require employees to wear name tags unique for each flight, and make it clear in the in flight magazine that these are pen names selected for pax convenience (so that an employee is not addressed as "hey you").
In lieu of such a policy, don't mistake a reasonable demand for privacy as rudeness.
Last edited by l etoile; Jun 18, 2012 at 7:28 am Reason: removed now-deleted quote
Jun 16, 2012, 7:48 pm
#14
Join Date: Nov 2011
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most service industry people wear a name tag, not their SSN..just a name..
Jun 16, 2012, 7:52 pm
#15
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