My Seat Disappeared From Map
May 18, 2012, 2:31 pm
#1
Original Poster
Join Date: Jan 2005
Posts: 925
My Seat Disappeared From Map
My wife and I are traveling this week-end and I have been looking at the seat map daily to be sure our 7D and 7E 757 seats don't change. Today my little yellow number was gone but my wife's was still showing. My seat however was "greyed out" and our assignments were still 7D and E. I called and was told the same thing although the rep's seat map also had me missing.
Any reason I need to be concerned?
Any reason I need to be concerned?
May 18, 2012, 3:21 pm
#2
Join Date: Nov 2009
Location: Between EWR & PHL
Programs: UA MileagePlus dirt (former hard-way Silver); AS Mileage Plan MVP; Hilton Honors Silver
Posts: 1,586
My wife and I are traveling this week-end and I have been looking at the seat map daily to be sure our 7D and 7E 757 seats don't change. Today my little yellow number was gone but my wife's was still showing. My seat however was "greyed out" and our assignments were still 7D and E. I called and was told the same thing although the rep's seat map also had me missing.
Any reason I need to be concerned?
Any reason I need to be concerned?
May 18, 2012, 4:26 pm
#4
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
I saw a flavor of this with some travel shortly after the 3/3 systems integration. I tried to pick a new pair of seats, but I still showed up online as being assigned to the old seats or to none at all, while the seat map showed that my old seat was empty and my new seat was occupied.
I called a couple of times and one agent investigated very deeply — iirc the story was that there are three different places your seat reservation can be listed, and in two of them it was (new place), while in one of them it was (old place).
At online check-in time it turned out that (new place) was correctly reserved for me and everything turned out fine.
I called a couple of times and one agent investigated very deeply — iirc the story was that there are three different places your seat reservation can be listed, and in two of them it was (new place), while in one of them it was (old place).
At online check-in time it turned out that (new place) was correctly reserved for me and everything turned out fine.
May 18, 2012, 4:50 pm
#5
Join Date: Aug 2010
Location: Sandpoint,Idaho- previously- Colorado, NYC, New England, SC
Programs: United Millionmiler 1/Star Alliance Gold, National Emerald Executive for Life, Best Western Platinum
Posts: 176
in April that changed seat fiasco happened several times. Once we even ended up with 3 seats for 2 of us meaning 3 boarding passes, 1 upgraded, 2 not. We gave away the 1 upgaade to the other person who had ended up with a boarding pass also for 1 of our seats.
May 18, 2012, 9:31 pm
#6
Join Date: Jul 2001
Posts: 2,925
My wife and I are traveling this week-end and I have been looking at the seat map daily to be sure our 7D and 7E 757 seats don't change. Today my little yellow number was gone but my wife's was still showing. My seat however was "greyed out" and our assignments were still 7D and E. I called and was told the same thing although the rep's seat map also had me missing.
Any reason I need to be concerned?
Any reason I need to be concerned?
May 18, 2012, 9:41 pm
#7
Join Date: Sep 2011
Location: SEA
Programs: AS MVP Gold75K
Posts: 850
Yesterday I checked in for today's flight, and my boarding pass showed my seat. However, the website and iPhone app showed that I had no seat, and my original seat was grayed out.
I called, and the agent said that I was still assigned to my original seat. I had no problem boarding. The mobile app still showed no seat assignment for me even after I was on board.
If the phone agent sees your seat assignment, it's probably nothing to worry about.
I called, and the agent said that I was still assigned to my original seat. I had no problem boarding. The mobile app still showed no seat assignment for me even after I was on board.
If the phone agent sees your seat assignment, it's probably nothing to worry about.