"This is not a Boarding Pass" - What is required for international online checkin?
Nov 7, 2016, 2:34 am
#406
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Checking in from ZRH again:
- app failed, doesn't even ask me for my Visa details, even though it asks about LPR status (but it does at least remember my passport - i.e. it works when leaving the US)
- online checkin worked (had to enter my Visa number)
My past history has been:
- First visa usage at ZRH: both app and online checkin failed, even though I was entering the Visa number online (i.e. it seems UA want to see the Visa at least once physically)
- Later visa usages at LHR: app fails, but online checkin works (asks me for the Visa number every time)
It's a bit of a pain that the app can't handle this, since all they need to do (presumably) is add a screen asking for my Visa number...
- app failed, doesn't even ask me for my Visa details, even though it asks about LPR status (but it does at least remember my passport - i.e. it works when leaving the US)
- online checkin worked (had to enter my Visa number)
My past history has been:
- First visa usage at ZRH: both app and online checkin failed, even though I was entering the Visa number online (i.e. it seems UA want to see the Visa at least once physically)
- Later visa usages at LHR: app fails, but online checkin works (asks me for the Visa number every time)
It's a bit of a pain that the app can't handle this, since all they need to do (presumably) is add a screen asking for my Visa number...
Dec 28, 2016, 8:45 pm
#407
Join Date: Jan 2012
Location: LBB, Texas
Programs: UA 1K, 1.6MM
Posts: 111
Yesterday flying AKL/SFO - I am a LPR and for the first time it allowed me to checkin on the app, confirmed my alien/USCIS number and issued a mobile boarding pass - that is a first for me! nice overdue improvement. Interesting on the flight SFO/AKL I can checkin on line but will not issue a mobile boarding pass.
Dec 29, 2016, 2:45 pm
#409
Join Date: Aug 2015
Location: IAH
Programs: UA
Posts: 603
I have complained here before that I have problems on return flights into Panama, where I am a legal resident but not a citizen. No OLCI and the kiosks at the airport give the yellow screen and require the agent to confirm my resident card.
Those problems disappeared for exactly three trips since September, but again I just got the TINABP. Very frustrating.
Those problems disappeared for exactly three trips since September, but again I just got the TINABP. Very frustrating.
Jan 14, 2017, 3:48 pm
#410
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,970
I just checked in on-line for my SIN-HKG-ORD flight tomorrow morning and I received the "This is not a boarding pass" non-boarding pass.
Has anyone ever received this for a SIN departure? I departed SIN three weeks ago and received a regular boarding pass on-line.
Anyone have any ideas on what this means specifically in SIN? And perhaps HKG too?
Thanks.
Has anyone ever received this for a SIN departure? I departed SIN three weeks ago and received a regular boarding pass on-line.
Anyone have any ideas on what this means specifically in SIN? And perhaps HKG too?
Thanks.
Feb 2, 2017, 2:58 am
#411
Join Date: Jul 2016
Posts: 152
I have something weird too..
I was able to OLCI yesterday for my flight FRA - IAD - including BP (print out and phone).
Tried to SDC today and now when calling up the reservation or trying to check in again it says..
We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.
I was able to OLCI yesterday for my flight FRA - IAD - including BP (print out and phone).
Tried to SDC today and now when calling up the reservation or trying to check in again it says..
We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.
Apr 23, 2017, 12:10 pm
#412
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
SHARES strikes again!
OLCI on the international leg of a YVR-SFO-HNL-LIH itinerary with no problem yesterday. We have a one night stopover in SFO.
Tried to OLCI for the second segment (same PNR) to be flown tomorrow, but got the "This is not a boarding pass" response - stating that since we were on an international itinerary (SFO-HNL-LIH), our travel documents would have to be verified at the airport to check-in.
First time this has happened in mid-itinerary for me.
OLCI on the international leg of a YVR-SFO-HNL-LIH itinerary with no problem yesterday. We have a one night stopover in SFO.
Tried to OLCI for the second segment (same PNR) to be flown tomorrow, but got the "This is not a boarding pass" response - stating that since we were on an international itinerary (SFO-HNL-LIH), our travel documents would have to be verified at the airport to check-in.
First time this has happened in mid-itinerary for me.
Apr 23, 2017, 12:14 pm
#413
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Well I am travelling LHR-SFO and I have a mobile boarding pass. And that was using the app to add a new passport too.
Apr 23, 2017, 6:35 pm
#415
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
I have always been able to check in for my international flights online, but my passport is always checked before I receive my boarding pass. I do however receive boarding passes via email; although I'm sure they would check them at the gate if I skipped the ticket agent and went straight to the gate with a printed boarding pass.
Last edited by warrenw; Apr 24, 2017 at 12:33 am Reason: nomenclature
Apr 24, 2017, 12:24 am
#416
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
I have always been able to check in for my international flights online, but my passport is always checked before I receive my tickets. I do however receive boarding passes via email; although I'm sure they would check them at the gate if I skipped the ticket agent and went straight to the gate with a printed boarding pass.
Apr 24, 2017, 12:32 am
#417
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
Sorry, I don't understand this at all. What has getting tickets got to do with receving your boarding pass? Just a bit confused about the order of events here as you are making it sound like part of the check-in process. And what do you mean by "skipped the ticket agent"?
I can check in online for international flights and receive boarding passes via email. I have always gone to the counter to get paper tickets anyway, where they check my passport, but if I printed the emailed boarding pass it would get me passed security to the gate. While I'm speculating here, I'm sure I'd have to have them check my passport at the gate but I'm not sure.
Apr 24, 2017, 12:36 am
#418
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
I apologize for confusing my terms. Tickets = boarding passes.
I can check in online for international flights and receive boarding passes via email. I have always gone to the counter to get paper tickets anyway, where they check my passport, but if I printed the emailed boarding pass it would get me passed security to the gate. While I'm speculating here, I'm sure I'd have to have them check my passport at the gate but I'm not sure.
I can check in online for international flights and receive boarding passes via email. I have always gone to the counter to get paper tickets anyway, where they check my passport, but if I printed the emailed boarding pass it would get me passed security to the gate. While I'm speculating here, I'm sure I'd have to have them check my passport at the gate but I'm not sure.
Apr 29, 2017, 5:44 pm
#419
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,426
Not sure if this is my fault, but IIRC first time trying to checkin for Int'l flight using iPhone app, and get the dreaded "this is not a boarding pass" which I received for THREE years after the merger despite being able to checkin online for Int'l on both PMUA and PMCO 
App asked for location and I declined, then app asked for camera (presumably to take photo of my passport, which is already on file" but did not try to take a photo of anything.
Said I was checked in, but no boarding pass to be found, and when I tried at .bomb, also "this is not a boarding pass you will need to checkin at the airport."
Could it be that I declined my location request, or is this just .bomb being .bomb
App asked for location and I declined, then app asked for camera (presumably to take photo of my passport, which is already on file" but did not try to take a photo of anything.
Said I was checked in, but no boarding pass to be found, and when I tried at .bomb, also "this is not a boarding pass you will need to checkin at the airport."
Could it be that I declined my location request, or is this just .bomb being .bomb
Apr 29, 2017, 7:35 pm
#420
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,023