Biggest Whopper you've heard from a UA Pilot, Flight Attendant, Gate or Ticket Agent?
May 11, 2012, 2:18 pm
#47
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
I've heard many GAs and FAs give variations of their own "security protocols" for flights into IAD/DCA:
"Because of increased security measures for flights into our Nation's Capital, we cannot ____________."
Some of the "new" protocols include:
- allow passengers to have more than one carry-on
- switch seats after the door closes
- move from economy to economy plus
- allow you to use electronic devices during taxi, takeoff, or landing
- store laptops in the seat-back pockets
"Because of increased security measures for flights into our Nation's Capital, we cannot ____________."
Some of the "new" protocols include:
- allow passengers to have more than one carry-on
- switch seats after the door closes
- move from economy to economy plus
- allow you to use electronic devices during taxi, takeoff, or landing
- store laptops in the seat-back pockets
May 11, 2012, 3:18 pm
#48
Join Date: Jan 2006
Location: Arlington, VA
Programs: UA 1K, AA PLT, SPG PLT
Posts: 1,612
(January 4, 2010)
Continental Airlines CEO Jeff Smisek told employees Monday that he won't accept his annual salary or bonus until the company is profitable for a full year.
(April 26 , 2012)
United Continental Holdings, Inc. reported a first-quarter 2012 net loss of $286 million or $0.87 loss per share, excluding $162 million of net special charges consisting primarily of integration-related costs. Including special charges, UAL reported a first-quarter 2012 net loss of $448 million or $1.36 loss per share.
Smisek's compensation package now totals $13.4 million annually...
Continental Airlines CEO Jeff Smisek told employees Monday that he won't accept his annual salary or bonus until the company is profitable for a full year.
(April 26 , 2012)
United Continental Holdings, Inc. reported a first-quarter 2012 net loss of $286 million or $0.87 loss per share, excluding $162 million of net special charges consisting primarily of integration-related costs. Including special charges, UAL reported a first-quarter 2012 net loss of $448 million or $1.36 loss per share.
Smisek's compensation package now totals $13.4 million annually...
-jeremy
Last edited by iluv2fly; May 12, 2012 at 5:04 am Reason: unnecessary
May 11, 2012, 3:37 pm
#49
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
I probably hear a good handful of times a year from a FA on a delayed inbound flight to a hub something along the lines of "don't worry about connections, all flights are delayed," or a favorite, "they'll hold flights for connecting passengers." Only once in memory have I heard the honest truth from a then-NW FA, to the effect of "we don't hold planes, you've missed your connection, see someone to rebook."
May 11, 2012, 4:01 pm
#50
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
I was on with a legacy CO rep last night on a schedule change (typical 40-minute call these days), and I made a comment how SHARES always takes so long for these issues.
She said it's better than UA's old system, which required customers to go to the airport for reissues. I corrected her and told her that with UA, the ticket reissues would have been queued up to the back office to be reissued overnight, thereby freeing up the agent to take more calls.
She was surprised to hear that.
She said it's better than UA's old system, which required customers to go to the airport for reissues. I corrected her and told her that with UA, the ticket reissues would have been queued up to the back office to be reissued overnight, thereby freeing up the agent to take more calls.
She was surprised to hear that.
May 11, 2012, 5:01 pm
#51
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,257
"United doesn't serve ORD anymore" (the ZRH station struggling with my autochanged ZRH-IAD-ORD itinerary)
"we endorsed your missed connection of CX/TG/JJ. Just go to the gate a retrieve your onward boarding pass..." (the HKG,BKK,GRU stations respectively)
"You can no longer check bags more than 50lb even as a 1K unless you are in First Class" - showing F itinerary - "Even in First Class the limit is now one bag of 50lb" (at DFW)
"Your US visa shows as no longer valid, I have to cancel your upgrade" (the EZE station)
"we endorsed your missed connection of CX/TG/JJ. Just go to the gate a retrieve your onward boarding pass..." (the HKG,BKK,GRU stations respectively)
"You can no longer check bags more than 50lb even as a 1K unless you are in First Class" - showing F itinerary - "Even in First Class the limit is now one bag of 50lb" (at DFW)
"Your US visa shows as no longer valid, I have to cancel your upgrade" (the EZE station)
May 11, 2012, 10:30 pm
#52
Join Date: Feb 2011
Location: "And I'm in Colorado, when I'm not in some hotel..."
Programs: UA Global Services, IHC Plantinum, HHonors Diamond, Emerald Elite
Posts: 102
Today when arriving from a non-stop First Class Fare LAS-DEN. My bag was "At DEN, but lost". "You'll have your bag by 7:30pm sir - no problem" It's 10:30pm - no way I'm seeing that bag tonight...
They just called to re-affirm my suspicion
They just called to re-affirm my suspicion
May 11, 2012, 11:42 pm
#54
Join Date: Jul 2011
Posts: 333
"There's no missing luggage on your flight"
or "your bag isn't in our system, it could be anywhere".
when I dropped the extraordinarily traceable 2-suiter off with the skycap, saw him tag the bag with my destination & scan it, and sit it right next to the stand.
or "your bag isn't in our system, it could be anywhere".
when I dropped the extraordinarily traceable 2-suiter off with the skycap, saw him tag the bag with my destination & scan it, and sit it right next to the stand.
May 11, 2012, 11:48 pm
#55
Join Date: May 2004
Location: LAX
Programs: UA 1K, Bonvoy Plat
Posts: 363
Biggest Whopper you've heard from a UA Pilot, Flight Attendent, Gate-Ticket Agent?
FA announced that they had a new system and could tell that there were exactly six people with their cell phones still on. I thought the whopper with the specific number was pretty clever!
May 12, 2012, 5:31 am
#56
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Two years ago the ticket agent in the LAX RCC:
"Sir, you're on an international V fare and that is not upgradable. Only Y,B,M and H fares are upgradable with systermwides."
After telling her to call and verify her info she eventually paged me back to the desk and applied the upgrade saying:
"This must be a new change because I've been here for [I forget] years and that's never been possible."
On yesterday's flight I caught Jeffie Jeff talking about a 'seamless IT experience'.
May 12, 2012, 8:58 am
#57
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
May 12, 2012, 9:17 am
#58
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,718
The two scariest words you can hear over an aircraft PA. Whatever comes next, it's never good.
I've heard that too and it's such nonsense it leads any smart passenger to deduce the FA is a lying, devious idiot, so you stop paying attention to anything else he/she says.
I've heard that too and it's such nonsense it leads any smart passenger to deduce the FA is a lying, devious idiot, so you stop paying attention to anything else he/she says.
May 12, 2012, 9:58 am
#60
Join Date: Aug 2010
Location: Sandpoint,Idaho- previously- Colorado, NYC, New England, SC
Programs: United Millionmiler 1/Star Alliance Gold, National Emerald Executive for Life, Best Western Platinum
Posts: 176
In printed materials /emails of the time: "United will convert all TATL business class to lieflats by 2009""