Can't print boarding passes during online checkin?
Mar 27, 2012, 5:15 am
#1
Original Poster
Join Date: Aug 2005
Posts: 3,438
Can't print boarding passes during online checkin?
Trying to check in online for FRA-ORD tomorrow and getting, "Your boarding pass can only be issued at the airport" when trying to print. If that's the case, what's the point of online checkin? I've never once seen that since most airlines migrated to online checkin several years ago.
Does that mean my seat assignment won't be locked in until the boarding pass is printed?
Does that mean my seat assignment won't be locked in until the boarding pass is printed?
Mar 27, 2012, 5:21 am
#2
Join Date: Aug 2006
Location: MCI
Programs: UA MileagePlus
Posts: 748
Seat assignment should stick. I've never had it not do. Usually something related to a document check that has prevented me doing OLCI for an international segment. That, or a non-UA carrier involved. I wouldn't worry.
Mar 27, 2012, 5:28 am
#3
Original Poster
Join Date: Aug 2005
Posts: 3,438
Thanks. We've had a few problems with this itinerary so far (reassigned seats after selection, not allowing us to choose E+ seats after paying, etc.) so it's causing me a little more angst than normal.
Mar 27, 2012, 5:32 am
#4
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
We had that same scenario last year going EWR to FCO and back. It was all about being on an international flight and needing our docs checked before they would issue BPs. Of course that was well before the mess created on 3/3.
Mar 27, 2012, 5:57 am
#5
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Trying to check in online for FRA-ORD tomorrow and getting, "Your boarding pass can only be issued at the airport" when trying to print. If that's the case, what's the point of online checkin? I've never once seen that since most airlines migrated to online checkin several years ago.
Does that mean my seat assignment won't be locked in until the boarding pass is printed?
Does that mean my seat assignment won't be locked in until the boarding pass is printed?
Mar 27, 2012, 6:01 am
#6
Original Poster
Join Date: Aug 2005
Posts: 3,438
My concern was they've already separated us once and it took forever to get us reseated together, and I wanted to make sure our new seat assignments were locked in. I don't have a whole lot of trust in their system at the moment.
Mar 27, 2012, 7:25 am
#8
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
No guarantees in the world, but this shouldn't be what causes issues.
Mar 27, 2012, 7:47 am
#9
Join Date: Sep 2011
Posts: 9
Since the merger, the united website has been a disaster. I have a mileage plus card and the website will not allow for the first two bags free. I called United and they said its a glitch on the website and I would need to check-in at the airport to have the bag fee waived.
This is after the website charged me twice for my tickets. It took three phone calls for it to be corrected. I had two eticket numbers even though both were assigned to the same seat.
Continental was much better....
This is after the website charged me twice for my tickets. It took three phone calls for it to be corrected. I had two eticket numbers even though both were assigned to the same seat.
Continental was much better....
Mar 27, 2012, 7:50 am
#10
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Since the merger, the united website has been a disaster. I have a mileage plus card and the website will not allow for the first two bags free. I called United and they said its a glitch on the website and I would need to check-in at the airport to have the bag fee waived.
This is after the website charged me twice for my tickets. It took three phone calls for it to be corrected. I had two eticket numbers even though both were assigned to the same seat.
Continental was much better....
This is after the website charged me twice for my tickets. It took three phone calls for it to be corrected. I had two eticket numbers even though both were assigned to the same seat.
Continental was much better....
Also - the MP card only gives one bag free. Only PresPlus gives two.
Mar 27, 2012, 8:52 am
#12
Join Date: Aug 2008
Location: DUS
Programs: UA Gold, FB, Hilton Diamond, Marriott Gold
Posts: 134
If you already have selected seats, checking in online for a flight originating outside of the US does not seem be be very usefull. I tried to do this for my AMS-IAD flight last week, but could not print my boarding passes. At checkin in AMS the gate-agent told me online check in only works for selecting seats. She had to re-enter my pasport information as well as the address I would be staying in in the US, while I had already provided both at my only check-in. I was also only added to the upgrade waitlist for my connecting flight at that time, not during my checkin attempt online the day before.
Mar 27, 2012, 8:56 am
#13
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,731
I had this issue as well recently. It was a flight I booked prior to the merger. Apparently old reservation had a different confirmation number (confirmation numbers changed on 3/3). Apparently they didn't sync so I had to have them process this at the counter. Sounds like it's common from what agent said. My RPU cleared and my seat stuck so hopefully it's just a minor inconvenience.
Mar 27, 2012, 11:57 am
#14
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Passport scan precludes OLCI? Advice.
An earlier post (by Redwoman, can't recall the thread) indicated that if this is your 1st international flight post-3/3, passports must be scanned, thus precluding OLCI. We have just that situation later this week. 1st leg is domestic, 2nd leg is international. Although all passport info is in our profiles, is that anyone's experience that a *physical* scan is required? Seriously thinking of stopping by SEA 24 hrs early, do a scan/checkin so as not to jeopardize UG waitlist status since (under the new regime) time on the list apparently is a factor.
Mar 27, 2012, 6:35 pm
#15
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
An earlier post (by Redwoman, can't recall the thread) indicated that if this is your 1st international flight post-3/3, passports must be scanned, thus precluding OLCI. We have just that situation later this week. 1st leg is domestic, 2nd leg is international. Although all passport info is in our profiles, is that anyone's experience that a *physical* scan is required? Seriously thinking of stopping by SEA 24 hrs early, do a scan/checkin so as not to jeopardize UG waitlist status since (under the new regime) time on the list apparently is a factor.
Hopefully WineCountryUA or smb12 will come along. They are pretty active and post on a wide range of topics.