1k Same Day Flight Change
#62
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,745
3rd times a charm!
Flying XXX-EWR-XXX today. Scheduled on a 3.5 hour EWR connection. Upgrades confirmed with miles.
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?
#63
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Flying XXX-EWR-XXX today. Scheduled on a 3.5 hour EWR connection. Upgrades confirmed with miles.
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?
Well done!
#64
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,486
Some recent experiences:
Original flight on UA + *A (not codeshared with a UA flight number): First agent said no same day change on INTL. Called back, second agent said yes at first, but when the agent tried to actually make the change it said I had to pay the change fee and was told the non UA segments made this impossible.
Original flight on UA + *A (codeshared with a UA flight number): First agent said no (because of non UA segment). Second agent said yes and did it.
So I'm guessing there's still some inconsistency and it also depends who you get on the phone.
Original flight on UA + *A (not codeshared with a UA flight number): First agent said no same day change on INTL. Called back, second agent said yes at first, but when the agent tried to actually make the change it said I had to pay the change fee and was told the non UA segments made this impossible.
Original flight on UA + *A (codeshared with a UA flight number): First agent said no (because of non UA segment). Second agent said yes and did it.
So I'm guessing there's still some inconsistency and it also depends who you get on the phone.
#66
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
#67
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
I believe that with the alignment of UA and CO policy on SDC, the answer is yes, it's available for international itins, but I think some have reported issues switching away from flights on other metal (though others have reported success).
#68
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
Was this done right?
I called for a same day change - within 24 hours. My fare class was not on the flight I wanted so agent charged me the fare difference - in this case a whopping $16. Didn't know you could pay the fare difference, thought it had to be inthe same fare, or go standby. Happy to have the new flight for $16...was this correct?
#69
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
I called for a same day change - within 24 hours. My fare class was not on the flight I wanted so agent charged me the fare difference - in this case a whopping $16. Didn't know you could pay the fare difference, thought it had to be inthe same fare, or go standby. Happy to have the new flight for $16...was this correct?
#70
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Flying XXX-EWR-XXX today. Scheduled on a 3.5 hour EWR connection. Upgrades confirmed with miles.
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?
#71
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,576
As fr your situation, if R>0 space exists you can apply within the 24 hour window, but can not waitlist.
#73
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,576
The fact you can waitlist in the last 24 hours or ask a GA to apply an upgrade as confused many and not be aware if R>0 you can call and upgrade in the last 24 hours.
#74
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
What happens if you same-day change an upgraded flight?
I have a flight LAX-JFK tomorrow that is upgraded from Y to C using miles currently.
.bomb is offering me a same-day change for $0 to an earlier flight. The earlier flight is showing R3, so upgrade space is available. But if I change the flight, will the upgrade be automatically re-requested and cleared? Or, can I call in and request the upgrade? (after already being checked in online) Do I have to support the upgrade on the new flight with a new instrument and watch the original miles go into limbo until I can get a UA agent to manually re-credit them?
Or, what happens?
Thanks in advance.
.bomb is offering me a same-day change for $0 to an earlier flight. The earlier flight is showing R3, so upgrade space is available. But if I change the flight, will the upgrade be automatically re-requested and cleared? Or, can I call in and request the upgrade? (after already being checked in online) Do I have to support the upgrade on the new flight with a new instrument and watch the original miles go into limbo until I can get a UA agent to manually re-credit them?
Or, what happens?
Thanks in advance.
#75
Join Date: May 2011
Posts: 5,814
I have a flight LAX-JFK tomorrow that is upgraded from Y to C using miles currently.
.bomb is offering me a same-day change for $0 to an earlier flight. The earlier flight is showing R3, so upgrade space is available. But if I change the flight, will the upgrade be automatically re-requested and cleared? Or, can I call in and request the upgrade? (after already being checked in online) Do I have to support the upgrade on the new flight with a new instrument and watch the original miles go into limbo until I can get a UA agent to manually re-credit them?
Or, what happens?
Thanks in advance.
.bomb is offering me a same-day change for $0 to an earlier flight. The earlier flight is showing R3, so upgrade space is available. But if I change the flight, will the upgrade be automatically re-requested and cleared? Or, can I call in and request the upgrade? (after already being checked in online) Do I have to support the upgrade on the new flight with a new instrument and watch the original miles go into limbo until I can get a UA agent to manually re-credit them?
Or, what happens?
Thanks in advance.
Now and again, an agent will "screw up" and change into R (if available).