UA Upsell Offers to Business/First at Purchase and Day of Departure (TOD) [Archive]
Since in the other threads it is virtually impossible to collect concrete information, I thought I might start this thread in the hopes that we can keep the content pertinent to the discussion. If you or your traveling companion have been offered a TOD upgrade, please post all of the following information:
If you have an explanation for the buy-up offer (eg. "a $129 buy-up from K to M for the M-up looks about right because of x"), then post that, but please voluntarily refrain from any commentary or other discussion ... there are a million other threads for that. The goal here is to collect specific cases where this is happening, find an explanation for the ones where we can, and report the ones where there isn't a reasonable explanation to UA Insider for investigation. Edit: For those who are not familiar, "TOD" is is short-hand for "ten-of-dollars" and is used to describe buy-up offers that seem to take priority over elites on the upgrade waitlist but are offered for much less money than a paid upgrade to a confirmed first class ticket should cost. The primary complaints are related to buy-up offers from economy to business, economy to first, and business to first, so those offers are the focus of this thread. You're welcome to post any unusual or irregular E- to E+ offers; however, I don't know of any documented problems there (except for people being required to pay when they shouldn't be). Jadenus has created a Google Spreadsheet that anyone can contribute to here: https://docs.google.com/spreadsheet/...G5pUkI0UHJxZmc ... I'll be copying details from this thread to that spreadsheet, but feel free to add to that yourself. |
LGA->ORD->LIT
6 MAY
UA Silver purchasing ticket for GM, traveling by himself. - LGA->ORD leg in W, offered $49 buy up to E+. accepted. - ORD->LIT leg in W, offered $39 buy up to Exit row on RJ145. accepted. |
March 14 - flight 949
ORD - DEN 1k checked in t -24 and offered biz class for $89 (on E fare). Declined offer and received CPU this morning! |
Flt 298 IAD-SFO
3/13/12 7:12pm (delayed ~3 hours) 1K purchasing W fare post-integration for myself Offered $149, declined. CPU cleared after boarding according to mobile app. Quite rude GA gave it to someone else. |
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UA Flt 1464 IAH- PHL
3/8/12 W fare class 1k Offered $99 TOD declined, CPU did not clear, ended up 5-6 on list. |
3/6/12
Flight 847 SFO -> IAD 1K V Fare Offered $99 TOD with over 10 seats left and was #2 on list Over the course of 1.5 hours 10 seats went down to 1 and grabbed the last seat for $99 |
Flights: March 9 Flight 1209 (AUS->IAH) connecting to flight 1162 (IAH->SEA). Note that 1162 is a 757 that continues to ANC...
Passenger Status: 1K Fare class of the person being offered the upgrade: H / H Upgrade cost: believe it was $129. Was definitely below $200 and ended in a "9". Upgrade never cleared on either segment. On the long leg I was #6 on the "did not upgrade" list, and sat next to another 1K that said she ended up #11. On the short leg I didn't really care/check. I called the 1K desk a couple of times the previous evening & morning of the fight (both after OLCI) and was told there was nothing they could do, nor could they check status of those ahead of me on the waitlist. (Obviously they "can" but I can believe it would be impractically laborious for them to do so.) |
We're focusing on Y -> C, C -> F and Y -> F upgrades and not E- -> E+ upgrades, correct?
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SFO-SEA
5/20 1K on a T fare $0 upgrade |
UA 3756
UA 265 UA828 UA402 3756,265 and 828 3/13/12 402 3/14 1k G fare at checkin right at 24 hour mark, was offered 279.00 for EACH segment Declined. Cleard 3756 at T-45min Cleared 265 when door closed onboard Cleared 828 at T-20, upgrade taken away at T-20 to "someone" at the gate according to agent. rebooked in E- then E+ 402 full, #1 on list. |
Editable Spreadsheet
I don't know if this will help, but I've compiled the data so far into a Google Docs spreadsheet. It's editable, so new info can be put into it. Sykes, if you like it, you're more than welcome to put the link into the first post for greater visibility.
https://docs.google.com/spreadsheet/ccc?key=0ArYlIVj7fyrHdDR5eTFoSTJ3enNPaG5pUkI0UHJxZ mc |
131 CDG-IAD March 14
1K Y $559 Declined, GPU did not clear. |
Originally Posted by abefroman329
(Post 18204917)
We're focusing on Y -> C, C -> F and Y -> F upgrades and not E- -> E+ upgrades, correct?
Originally Posted by jadenus
(Post 18205220)
I don't know if this will help, but I've compiled the data so far into a Google Docs spreadsheet. It's editable, so new info can be put into it. Sykes, if you like it, you're more than welcome to put the link into the first post for greater visibility.
https://docs.google.com/spreadsheet/ccc?key=0ArYlIVj7fyrHdDR5eTFoSTJ3enNPaG5pUkI0UHJxZ mc I also got an email notification that someone posted asking what "TOD" stands for, but that post appears to have been removed now. I'll clarify in the OP, but for anyone that doesn't know, TOD is short-hand for "ten-of-dollars" and is used to describe buy-up offers that seem to take priority over elites on the upgrade waitlist but are offered for much less money than a paid upgrade to a confirmed first class ticket should cost. |
Originally Posted by Sykes
(Post 18206104)
Correct. I don't know of any documented problems with E- -> E+ upgrades, although if anyone sees anything that appears to be out of sorts, I think that this is still an appropriate place to post it.
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