March 3rd, 2012 System Integration Master Thread (PSS)
Mar 3, 2012, 8:23 am
#241
Join Date: Oct 2010
Posts: 411
Ha...good point. I agree....I've had absolutely terrible customer service experiences over the last few months. It's been so bad that I'll be choosing alternative airlines when I can.
Mar 3, 2012, 8:28 am
#242
Join Date: Aug 2005
Location: Ottawa, Canada
Programs: UA 1K 1MM, AC, VIPorter, Marriott LT Plat, HH Diamond
Posts: 368
Partner earning rates
The mileage earning table for AC does not mention the 500 mile minimum. I'm hoping this is an omission and not a change in the program. The table also doesn't list any booking classes, so it seems to still be under construction.
Mar 3, 2012, 8:29 am
#243
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Mar 3, 2012, 8:30 am
#244
Join Date: May 2008
Location: 39°51'31"N 104°40'23"W
Programs: UA 1.5K MM/SPG Plat/Various Random Golds lol
Posts: 1,071
Some of my data migrated, some didn't...
1. I am missing one entire itinerary
2. None of my miles (reward or elite) transferred...
What is the best course of action? Call in or wait/hope they find and fix?
1. I am missing one entire itinerary
2. None of my miles (reward or elite) transferred...
What is the best course of action? Call in or wait/hope they find and fix?
Mar 3, 2012, 8:30 am
#245
Join Date: Dec 2011
Location: ASE
Programs: UA 1P MM, SPG Gold, HH Gold
Posts: 45
Question for UAINSIDER
Thanks for all of the helpful information. I have a lifetime SilverWings Plus membership but note that the new site does not recognize "silverwings" as a valid code. How will those of us with lifetime memberships now access zone fares?
Mar 3, 2012, 8:33 am
#246
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,129
LOL, I can still call up a page on the "new" UA.com which shows my SkyTeam Elite Level ("Elite Plus"). Having worked big integration efforts before, yeah, I know these things are hard to catch and scrub out, but at some point, you'd have thought things like that would have been found by somebody on the team...
Mar 3, 2012, 8:35 am
#247
Join Date: Mar 2005
Location: Osaka, JP
Programs: United-1P!!!! (WOW!)
Posts: 313
The website is still convinced that UA does not service Osaka Itami airport (ITM), although there is a code-share with ANA.
It will suggest using ITM on the Nearby Airports pricing tool (from KIX or NGO), but if I click to check out the ITM-based fare, it invalidates the search, saying UA only serves KIX.
It will suggest using ITM on the Nearby Airports pricing tool (from KIX or NGO), but if I click to check out the ITM-based fare, it invalidates the search, saying UA only serves KIX.
Mar 3, 2012, 8:36 am
#248
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
The website is still convinced that UA does not service Osaka Itami airport (ITM), although there is a code-share with ANA.
It will suggest using ITM on the Nearby Airports pricing tool (from KIX or NGO), but if I click to check out the ITM-based fare, it invalidates the search, saying UA only serves KIX.
It will suggest using ITM on the Nearby Airports pricing tool (from KIX or NGO), but if I click to check out the ITM-based fare, it invalidates the search, saying UA only serves KIX.
Mar 3, 2012, 8:37 am
#249
Join Date: Feb 2011
Programs: UA 2P
Posts: 13
I got the message - "A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued."
I've been on hold for 2hrs and 10 minutes so far (Premier Reservations). Flight is tomorrow morning.
I've been on hold for 2hrs and 10 minutes so far (Premier Reservations). Flight is tomorrow morning.
Mar 3, 2012, 8:41 am
#250
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Maybe I'm missing this, but on the old UAL site you could set your profile as expert and see the buckets for each fare class (especially helpful for upgrades). Is this functionality just gone?
Mar 3, 2012, 8:42 am
#251
Join Date: Apr 2006
Location: Alexandria, VA
Posts: 184
Tiak...did you call the "new" Premier number? After calling the number on my old Premier card, I sat on hold for two hours. I called the (different) number on my new card, and got through in about half an hour.
Mar 3, 2012, 8:45 am
#252
Join Date: Feb 2011
Programs: UA 2P
Posts: 13
Oh damn, I called the "old" number. I didn't get my new card yet, of course... is it listed anywhere on the website?
Mar 3, 2012, 8:46 am
#253
Join Date: Jan 2010
Location: ORD
Programs: UA 1K MM, Hilton Diamond, Marriott Platinum
Posts: 380
Hi Everyone,
I wanted to let you know that tickets upgraded with a Global Premier Upgrade, Regional Premier Upgrade or a Mileage Upgrade Award may initially display the message, “A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued.” We’ll be running a process to synchronize these reservations automatically over the course of the next day, but, this process has not yet begun. Your flights will remain upgraded, but, in the new system, we need to take an additional step to match your reservation with your ticket (e.g. put it back in synch).
If your traveilng before this process runs, you won't be able to check in online, but, we'll be able to put your ticket back in synch and get you checked in at the airport.
This information has been added to the master thread in post #1 as well.
Shannon
I wanted to let you know that tickets upgraded with a Global Premier Upgrade, Regional Premier Upgrade or a Mileage Upgrade Award may initially display the message, “A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued.” We’ll be running a process to synchronize these reservations automatically over the course of the next day, but, this process has not yet begun. Your flights will remain upgraded, but, in the new system, we need to take an additional step to match your reservation with your ticket (e.g. put it back in synch).
If your traveilng before this process runs, you won't be able to check in online, but, we'll be able to put your ticket back in synch and get you checked in at the airport.
This information has been added to the master thread in post #1 as well.
Shannon
My follow-up to this. Will anything need to be done for itineraries waitlisted with instruments? I have a ps flight coming up that are waitlisted and hopefully the integration didn't "knock me out of synch" thus trapping me on the waitlist....
Under view itineraries I do see the confirmed leg and the waitlisted leg just like I would under the previous united.com. I presume all is in order then?
Mar 3, 2012, 8:47 am
#254
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963
Mar 3, 2012, 8:47 am
#255
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963