March 3rd, 2012 System Integration Master Thread (PSS)
Mar 3, 2012, 5:40 am
#151
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Just arrived in SFO from HNL waiting for my next flight to ORD. Checked the iPhone app and new website, and looks like the new system is working all right at least for my immediate needs.
Maybe a bit too early to congratulate, but overall the transition looks smooth so far. SFO is pretty quiet now, no sign of troubles.
Maybe a bit too early to congratulate, but overall the transition looks smooth so far. SFO is pretty quiet now, no sign of troubles.
Mar 3, 2012, 5:42 am
#152
Join Date: Nov 2002
Location: Sydney, Australia
Programs: Virgin Aus Platinum; UA 1K; Sofitel Platinum (A-Club); Marriott Platinum; Hilton Gold / Premium Club
Posts: 490
Flaw #2 - The IVR asks for my 5 digit ZIP code after I speak my member number. Considering we only have 4 digit postal codes in Australia - that might be a problem! When I say my postal code - the IVR adds in a zero (i.e. 2089 ZERO) then tells me it is invalid. The the system will not get me to an agent - and when you finally break through...I think it dumps you in the general member queue as you have not validated! You HAVE to fix this IVR. This is a deal breaker for you high value customers overseas!!!
Mar 3, 2012, 5:43 am
#153
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
When is the planned re-sweep of 2011 miles in PMCO going to take place? My lifetime totals are under-reported since there were late reporting credits from last year.
Apart from the issues identified in this thread, I have nothing new to add. Must say, please do take the time to de-clutter the website. It is awful with too many links and too many panels/banners all over the place.
Apart from the issues identified in this thread, I have nothing new to add. Must say, please do take the time to de-clutter the website. It is awful with too many links and too many panels/banners all over the place.
Mar 3, 2012, 5:43 am
#154
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Lost my seat assignment for tomorrows flight. No in undesirable bulkhead
Mar 3, 2012, 5:46 am
#155
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
All front cabin incl A319/E170 to Canada now shows "United Business" 
All itineraries with CR1s and waitlisted SWUs still have the modification to ticket message.
Mileage not combined - EQMs for 2012 still not showing - but I guess thats coming later today.
IVR will be a problem for Canadian postal codes!
All itineraries with CR1s and waitlisted SWUs still have the modification to ticket message.
Mileage not combined - EQMs for 2012 still not showing - but I guess thats coming later today.
IVR will be a problem for Canadian postal codes!
Mar 3, 2012, 5:49 am
#156
Join Date: Jun 2004
Posts: 395
Lost my PN bucket upgrades for the next 2 days (Mar 4 and Mar 5), been on hold for Global Services for 20 minutes now ...
Now 40 minutes. Giving up and calling back I guess.
Now 40 minutes. Giving up and calling back I guess.
Last edited by sfcaFLYER; Mar 3, 2012 at 6:09 am
Mar 3, 2012, 5:50 am
#157
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
For those of us who did not receive Mileage plus card and need to travel today onward, is there a specific notification sent to partner airlines that there are maybe Mileage Plus members who may use "Printed Mileage Plus card" for lounge access? I am one of them. I will need to fly tomorrow from IAH to DXB via FRA. Thanks for any information
Shannon
Mar 3, 2012, 5:51 am
#158
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Originally Posted by CP@YOW
Shannon - 4 out of my 5 PMUA reservations have this message, but none involve confirmed upgrades. The first trip isn't for another month, so I'm not worrying about it now, but I hope it's not just upgraded reservations that are included in your automatic synch.
Shannon
Mar 3, 2012, 5:57 am
#159
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
Gee after 3 calls to United USA in the past 3 hours for a botched up conversion of my ticket - on hold again and no one seems to know that upgrades put the msg about itinerary being changed msg into the new website
loist my UDU from LAX-SFO apparently 1 hour 13 minutes is not enough connection time from my mel-lax flight to my lax-sfo flight was rebooked on a later flight with F0 NF0 bit disapponted now my seating assignment has disappeared (booked 2A from mel-syd and cant see my seat on SYD-LAX flight)
I need some sleep - i just hope when i arrive in melbourne tomorrow i dont experience any more stress because of this system conversion
I should at least have been offered a mileage compensation for loss of the UDU!
loist my UDU from LAX-SFO apparently 1 hour 13 minutes is not enough connection time from my mel-lax flight to my lax-sfo flight was rebooked on a later flight with F0 NF0 bit disapponted now my seating assignment has disappeared (booked 2A from mel-syd and cant see my seat on SYD-LAX flight)
I need some sleep - i just hope when i arrive in melbourne tomorrow i dont experience any more stress because of this system conversion
I should at least have been offered a mileage compensation for loss of the UDU!
Mar 3, 2012, 6:06 am
#160
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
I hope someone in UA is working on the encryption errors that a lot of people are seeing. It is preventing a lot of IE users from even logging in.
http://www.flyertalk.com/forum/unite...ion-issue.html
http://www.flyertalk.com/forum/unite...ion-issue.html
Mar 3, 2012, 6:09 am
#161
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
Newark is understandably a zoo. Tensions don't seem to have boiled over yet, but it's early. My biggest complaint:
Bag drop for Premier Access wasn't open. Got my BP from a kiosk and just wanted to drop bags. Nope, had to wait in the 45 minute line for 1K/Plat. I really wish there could be something dedicated for 1K, even if it is half or a 1/3 of the EA area. Couldn't sky cap because it was INTL. A lot of people in the same situation as me in the line.
Bag drop for Premier Access wasn't open. Got my BP from a kiosk and just wanted to drop bags. Nope, had to wait in the 45 minute line for 1K/Plat. I really wish there could be something dedicated for 1K, even if it is half or a 1/3 of the EA area. Couldn't sky cap because it was INTL. A lot of people in the same situation as me in the line.
Mar 3, 2012, 6:10 am
#162
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Now waiting for 45 minutes for GS to answer the phone
Mar 3, 2012, 6:13 am
#163
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Originally Posted by FromPVG
Shannon:
A minor issue was found in my profile, my language preference was changed to Spanish after integration. It was set to English in both of my PMCO and PMUA profiles.
A minor issue was found in my profile, my language preference was changed to Spanish after integration. It was set to English in both of my PMCO and PMUA profiles.
Mar 3, 2012, 6:15 am
#164
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,426
All UA miles gone, only CO miles are posted and no 2012 elite qualifying activity is shown
Mar 3, 2012, 6:15 am
#165
Join Date: Nov 2002
Location: Sydney, Australia
Programs: Virgin Aus Platinum; UA 1K; Sofitel Platinum (A-Club); Marriott Platinum; Hilton Gold / Premium Club
Posts: 490
A few more problems I will help consolidate from other threads + my own observations:
Star Alliance flights do not seem to appear when you go to purchase a ticket. I regularly book NZ/UA or SQ/UA tickets on united.com - so this will be a problem. Not sure if it is just that you have the links cut for the time being - and I have ensured that "United Airlines Flights ONly" is not checked (it use to be that you clicked include star-alliance flights).
A GS is complaining about long hold times - and I have experienced the same (gave up after 35 minutes on hold as a 1K). I assume this might be tied to the whole IVR only recognizing US zip codes and hence assuming and invalid ID and dropping the calls into the generic queue.
The system charging a 1K for baggage - but that one looks like the new MP number is not recognized as 1K.
Star Alliance flights do not seem to appear when you go to purchase a ticket. I regularly book NZ/UA or SQ/UA tickets on united.com - so this will be a problem. Not sure if it is just that you have the links cut for the time being - and I have ensured that "United Airlines Flights ONly" is not checked (it use to be that you clicked include star-alliance flights).
A GS is complaining about long hold times - and I have experienced the same (gave up after 35 minutes on hold as a 1K). I assume this might be tied to the whole IVR only recognizing US zip codes and hence assuming and invalid ID and dropping the calls into the generic queue.
The system charging a 1K for baggage - but that one looks like the new MP number is not recognized as 1K.