March 3rd, 2012 System Integration Master Thread (PSS)
Mar 7, 2012, 5:06 pm
#1396
Join Date: Apr 2003
Location: Split between Pacific NW and San Diego
Programs: UA 1K MM, DL Gold, Avis First, Various hotel elites
Posts: 136
I logged in to change my reservation (which doesn't work on the new site) and noticed that I've been downgraded to Premier Platinum from 1K. I called them and they said there's a system glitch. Is anyone experiencing this problem? I converted to the new Mileage Plus # and this problem started!
Of course, now I can actually fill out an online form for the MP service center since before it only recognized me as a 1K but didn't provide that option in the menu. I'll have to go try out my status.
Mar 7, 2012, 5:13 pm
#1398
Join Date: Dec 2005
Location: Olympia, WA
Programs: AK, DL,UA
Posts: 360
I did a flight search for the following multi-city trip:
PDX -> SYD 5/8/12
SYD -> CBR 5/13/12
CBR -> MEL 5/15/12
MEL -> PDX 5/18/12
Flight search came up empty, perhaps because the within-australia legs would be on a *A partner? The hilarious thing was the error message: "United does not offer service between Portland and Sydney..."
PDX -> SYD 5/8/12
SYD -> CBR 5/13/12
CBR -> MEL 5/15/12
MEL -> PDX 5/18/12
Flight search came up empty, perhaps because the within-australia legs would be on a *A partner? The hilarious thing was the error message: "United does not offer service between Portland and Sydney..."
Mar 7, 2012, 5:17 pm
#1399
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,662
I'm trying to check in for UA 720 tomorrow, and this is the seat map that comes up (I originally had 9A). It doesn't match any seating plan I can find, and looks like several imaginary rows have been inserted between 14 and 20..which concerns me, given that I'm now in 18A
And whoever is traveling EWR-LAX tomorrow...you may want to check your seat assignments. A few F and Y seats just opened up randomly - not too sure if it's due to cancelations or a bug, but there are about 5 F seats and 4 Y seats that just opened up, mostly in E+ and exit rows (maybe the system kicked out those people who have their status "downgraded"?)
Mar 7, 2012, 5:35 pm
#1400
Join Date: Oct 2007
Location: Southeast USA
Programs: various
Posts: 6,710
Question for the Panelists
I've got a UA 20% off systemwide coupon which I'd wanted to use for an upcoming China-USA-China roundtrip in April. Stupidly, I neglected to make a reservation before this systems merger kicked in. Or maybe not so stupidly, based on the FUBAR situations I'm being entertained with on this thread.
The 20% coupon isn't being accepted by the system, and I'm not a UA pro nor do I have current status so should I:
1) Be optimistic and hold off a week expecting a Fix-It to be completed, and that reservations actually made will stick in the system without being sent to Electronic Purgatory?
2) Be pessimistic and just pick a different carrier for this trip and avoid the debacle entirely? (Coupon good until October, so hopefully the system problems will be fixed before then.
)
The 20% coupon isn't being accepted by the system, and I'm not a UA pro nor do I have current status so should I:
1) Be optimistic and hold off a week expecting a Fix-It to be completed, and that reservations actually made will stick in the system without being sent to Electronic Purgatory?
2) Be pessimistic and just pick a different carrier for this trip and avoid the debacle entirely? (Coupon good until October, so hopefully the system problems will be fixed before then.
)
Mar 7, 2012, 5:45 pm
#1401
Join Date: Mar 2006
Location: Las Vegas
Programs: UA Gold 1.6 MM
Posts: 240
Mar 7, 2012, 5:51 pm
#1402
Join Date: Dec 2011
Location: Zurich
Programs: UA 1k, BA silver, HH D
Posts: 220
Just lost all EQMs
My balance transferred correctly over the weekend. Just logged in again today after a very quick trip and saw that my EQM balance is now 0. Anyone else have this problem?
Mar 7, 2012, 6:03 pm
#1403
Join Date: Dec 2009
Location: SAN
Programs: UA 1K, Marriott Platinum
Posts: 126
Luckily it looks like I've been spared any of the nightmares the other posters are experiencing. My only issue with the new site is that it's ugly! Who's idea was the nasty yellow??
Mar 7, 2012, 6:06 pm
#1404
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,846
Missing flight segment -- another bug
I am missing flight credit for one segment on my ticket.
I went to the "request credit" page where it asked for me to enter the ticket number. I copied that from the e-receipt and it said, "This ticket number cannot be verified" and hence it could not process my request.
There is clearly something wrong with this feature. Also, I don't have a printer here so when the last segment is complete today and the flight disappears, I won't have the ticket number any more. Oh, I'll write it down, but tend to lose little scraps of paper!
The flight was on Feb 29 -- maybe the new site doesn't know about leap years?
I went to the "request credit" page where it asked for me to enter the ticket number. I copied that from the e-receipt and it said, "This ticket number cannot be verified" and hence it could not process my request.
There is clearly something wrong with this feature. Also, I don't have a printer here so when the last segment is complete today and the flight disappears, I won't have the ticket number any more. Oh, I'll write it down, but tend to lose little scraps of paper!
The flight was on Feb 29 -- maybe the new site doesn't know about leap years?
Mar 7, 2012, 6:07 pm
#1405
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,426
Mar 7, 2012, 6:13 pm
#1406
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
I am missing flight credit for one segment on my ticket.
I went to the "request credit" page where it asked for me to enter the ticket number. I copied that from the e-receipt and it said, "This ticket number cannot be verified" and hence it could not process my request.
There is clearly something wrong with this feature. Also, I don't have a printer here so when the last segment is complete today and the flight disappears, I won't have the ticket number any more. Oh, I'll write it down, but tend to lose little scraps of paper!
The flight was on Feb 29 -- maybe the new site doesn't know about leap years?
I went to the "request credit" page where it asked for me to enter the ticket number. I copied that from the e-receipt and it said, "This ticket number cannot be verified" and hence it could not process my request.
There is clearly something wrong with this feature. Also, I don't have a printer here so when the last segment is complete today and the flight disappears, I won't have the ticket number any more. Oh, I'll write it down, but tend to lose little scraps of paper!
The flight was on Feb 29 -- maybe the new site doesn't know about leap years?
Mar 7, 2012, 6:20 pm
#1407
Join Date: Jun 2009
Posts: 99
I have a multi-leg reward ticked booked and I'm wait listed for the direct flights. There was a schedule change to the direct flights. I'm asked to acknowledge the schedule change and when I click continue, it just brings up the same page again. Over and over and over, the page will not refresh to the next page. I would like to make changes to the flights. Any idea why this is happening?
Mar 7, 2012, 6:40 pm
#1408
Join Date: Apr 2011
Programs: UA 1K
Posts: 82
I am missing flight credit for one segment on my ticket.
I went to the "request credit" page where it asked for me to enter the ticket number. I copied that from the e-receipt and it said, "This ticket number cannot be verified" and hence it could not process my request.
There is clearly something wrong with this feature. Also, I don't have a printer here so when the last segment is complete today and the flight disappears, I won't have the ticket number any more. Oh, I'll write it down, but tend to lose little scraps of paper!
The flight was on Feb 29 -- maybe the new site doesn't know about leap years?
I went to the "request credit" page where it asked for me to enter the ticket number. I copied that from the e-receipt and it said, "This ticket number cannot be verified" and hence it could not process my request.
There is clearly something wrong with this feature. Also, I don't have a printer here so when the last segment is complete today and the flight disappears, I won't have the ticket number any more. Oh, I'll write it down, but tend to lose little scraps of paper!
The flight was on Feb 29 -- maybe the new site doesn't know about leap years?
Mar 7, 2012, 7:00 pm
#1409
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Anyone have anything credit from 3/5 on yet? This flight was upgraded in "ON" (incorrectly) so who knows what will happen...
Any updates at all on the PQM issue? They're still gone..
Any updates at all on the PQM issue? They're still gone..
Mar 7, 2012, 7:02 pm
#1410
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
I've got a UA 20% off systemwide coupon which I'd wanted to use for an upcoming China-USA-China roundtrip in April. Stupidly, I neglected to make a reservation before this systems merger kicked in. Or maybe not so stupidly, based on the FUBAR situations I'm being entertained with on this thread.
The 20% coupon isn't being accepted by the system, and I'm not a UA pro nor do I have current status so should I:
1) Be optimistic and hold off a week expecting a Fix-It to be completed, and that reservations actually made will stick in the system without being sent to Electronic Purgatory?
2) Be pessimistic and just pick a different carrier for this trip and avoid the debacle entirely? (Coupon good until October, so hopefully the system problems will be fixed before then.)
The 20% coupon isn't being accepted by the system, and I'm not a UA pro nor do I have current status so should I:
1) Be optimistic and hold off a week expecting a Fix-It to be completed, and that reservations actually made will stick in the system without being sent to Electronic Purgatory?
2) Be pessimistic and just pick a different carrier for this trip and avoid the debacle entirely? (Coupon good until October, so hopefully the system problems will be fixed before then.
)I have two such coupons, but can't use it now.
UA Insider said they are working on it.
I would hold off the purchase for now. Maybe they will fix it in few weeks.