Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Mar 8, 2012, 8:38 pm
#31
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
Well, I'm asking if anyone else has had his/her flights flown since 3/3 show up yet in the account. I did a round trip SFO-ORD on 3/4 and SFO-LAX (3/5). The old UA typically posted this stuff in 24 hrs (or less). Nothing posted on these flights yet. I'm hoping others are getting their flights posted (and that I don't have to waste effort to get these posted myself). Curious to see if others are having this experience.
Mar 8, 2012, 8:48 pm
#32
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
nothing from the 5th or 6th yet. Glad i'm not the only one.
Mar 8, 2012, 8:51 pm
#33
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,135
Welcome to the new UA, where miles will now take 48-72 hours to post even when the system is working correctly.
Mar 8, 2012, 8:57 pm
#34
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,791
That scenario is likely to evolve for many of us as the year wears on.
Mar 8, 2012, 9:05 pm
#35
Join Date: Nov 2011
Location: USA
Programs: UA 1K, Marriott Platinum Plus
Posts: 166
I have one segment flown on 3/3 that has not posted... flight on 3/2 posted no problem.
Mar 8, 2012, 9:15 pm
#36
Join Date: Mar 2012
Location: BOS/OAK
Programs: AA EXP, UA 2P
Posts: 35
Yep, no sign of my BOS-SFO flight on 3/5 posting.
Mar 8, 2012, 9:16 pm
#37
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
I have nothing from my 3/1 flights
Mar 8, 2012, 9:18 pm
#38
Join Date: Apr 2004
Location: IAD UA1K, Hilton Gold, Hyatt Diamond
Programs: Random acts of kindness and senseless beauty
Posts: 1,235
Flew 2/29, 3/5, and 3/6. None have posted.
Mar 8, 2012, 9:19 pm
#39
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Tardy implies late. My post-merger miles are non-existent.
Mar 8, 2012, 9:26 pm
#40
Join Date: Nov 2010
Location: DEN,SJC,SFO
Programs: HHonors Diamond, United 1K, Emerald Club Elite Exec
Posts: 121
3/2 flight posted with reduce mileage
3/5 nothing yet
When 3/2 posted it erased all my EQMs. Yay new UA
3/5 nothing yet
When 3/2 posted it erased all my EQMs. Yay new UA
Mar 8, 2012, 10:34 pm
#41
Join Date: Nov 2006
Location: Chicago
Posts: 887
My 3/1 and 3/4 flights posted. 3/4 flight posted on 3/6
Mar 8, 2012, 10:38 pm
#42
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
expect the delayed flight postings to continue for awhile
.....
Delay in crediting flight miles. This process was turned off just before the integration and has now been turned back on. You may continue to experience intermittent delays in mileage posting over the course of the next week or two (updated 11:00p, March 7).
...
Shannon Kelly
Director, Customer Insights
United Airlines
Delay in crediting flight miles. This process was turned off just before the integration and has now been turned back on. You may continue to experience intermittent delays in mileage posting over the course of the next week or two (updated 11:00p, March 7).
...
Shannon Kelly
Director, Customer Insights
United Airlines
Mar 8, 2012, 10:47 pm
#43
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
The CO system often didn't post mileage as fast as the UA system.
Since we're on a legacy CO system, you can expect miles to take longer to post. In my experience you can also expect to wait 14-21 days for mileage to post after you've waited 30 days to make the request for missing mileage.
Maybe the new UA will do more about it than the old CO did.
Since we're on a legacy CO system, you can expect miles to take longer to post. In my experience you can also expect to wait 14-21 days for mileage to post after you've waited 30 days to make the request for missing mileage.
Maybe the new UA will do more about it than the old CO did.
Mar 8, 2012, 10:51 pm
#44
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,969
I would not be surprised that they stopped posting for a while. The whole PQM zeroing out mess is probably hard to fix - how do you back out / reverse the changes caused by the bug?
So, not only they have to fix the bug, they also have to fix the damage first. So, it seems the smart thing to do is to turn things off for a while.
I flew a mixed trip on 3/2 - the 2nd leg on UA credited but not the 1st leg on CO. My PQM has not disappeared.
The outbound flight on 2/27 on CO never showed up but it seems they are added to the totals.
Old MP# was used for the trip.
Just be glad this is not a bank system.
So, not only they have to fix the bug, they also have to fix the damage first. So, it seems the smart thing to do is to turn things off for a while.
I flew a mixed trip on 3/2 - the 2nd leg on UA credited but not the 1st leg on CO. My PQM has not disappeared.
The outbound flight on 2/27 on CO never showed up but it seems they are added to the totals.
Old MP# was used for the trip.
Just be glad this is not a bank system.
Mar 8, 2012, 10:57 pm
#45
Join Date: Jan 2011
Location: SJC, SFO
Programs: UA, AA, SPG
Posts: 439
I'm still waiting for 3/1 flights to post, though 2/29 miles from a US flight posted promptly.