restlessinRNO

Certainly not. So you are saying UA in F BRU-IAD did not have either the current C champagne or the F champagne to offer you on this flight. I believe a complaint to UA is warranted, otherwise how else will any improvement occur?

ua950heavy2006

Actually, they had no champagne in F, and only the splits of Veuve du Vernay in C :-/

Mats

"Why are you asking me? I didn't cook it."

That goes down in the "greatest hits album" of obnoxious comments from United cabin crew.

I thought I had a grumpy crew yesterday, but that particular comment is priceless. Backpfeifengesicht ("a face that needs to be slapped.")

I think some of these flight attendants hate life so passionately. Yes, it's a job I'd hate too. But they need to take an SSRI, see a therapist, and find a new career, preferably something that doesn't involve people.

All of the business class menus now say "chilled appetizer," so I'm guessing that nobody actually knows the contents. A savvy flight attendant would at least explore the appetizer before offering it to passengers... "It looks like we have..." It would be best if United included this information on the Galley Attendant Briefing Sheet (GABS), and maybe they do.

hirohito888

SFO-NRT
December 2012
UA837
747-400
Seat: 15B (BusinessFirst)

Flight was end of December 2012, so it goes in this thread.

Menu





Wine Menu


Appetizer


Salad


Main - Beef


Skipped Cheese

Dessert - Sundae


Prior to Arrival - Cereal


Good flight overall, food has been improving steadily. Zen meals remain ever popular and under-catered, lots of people didn't get their Zen orders. Also, as for meal prioritization, FA asked everyone for their first and second choice, except for me, I was only asked my first choice. I assume FA was confident that I (and other 1K/GS) will be getting the first choice.

JC5280

True to a point. I have worked in learning and education for about 15 years and know there are two areas to focus on, the "can I?" And the "Will I?". The former targets skill, the latter targets motivation.

I agree with the previous post in that these FAs have not been exposed to such high levels of service such as LH and SQ. I am sure many hear about it, but it doesn't become a reality and probably stays a mythical thing for them. My flight attendant friends have heard about my experiences with these other carriers and are certainly amazed and intrigued. But they are not the craggy ones that get to bid Shanghai flights.

Side note...This week on SQ in Business class, my first time on SQ, my jaw dropped when the flight attendant put my bag in the overhead bin. And then proceeded to use my name for the remainder of the flight. Last time that happened to me, it was when a UA flight attendant grabbed my bag without saying anything and threw my bag in the overhead bin. It was because I was in a bulkhead and had not yet gotten something out of it.

FlightNurse

I was back in San Diego for thanksgiving and while I was back there visiting my family, I spent time with my older brother, who worked for AA in SAN. He had some friends visiting, Sue, was a FA with AA for 41 years before retired. She and I had a great discussion on how horribly trained the FAs are today. When she start the FA's would address FC and J pax's by name, they remembered thier name and what they were drinking. They anticipated what the passenager needed, this is customer service, again, the FA's today need to learn this.