Oh oh, ‘Account Correction’ bumps me from Gold to Silver
Dec 10, 2011, 12:59 pm
#31
Join Date: Dec 2005
Location: Philadelphia,PA
Programs: United 1K,Marriott Platinum Premier,IHC Platinum Ambassador,Hilton Gold
Posts: 1,898
Welcome new Silver member..your at the level you earned and should be happy you recieved benefits you wernt entiltled to for 6 months..You should be thanking the airline!@:-)
Dec 10, 2011, 1:02 pm
#32
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,907
Dec 10, 2011, 1:12 pm
#33
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,192
Dec 10, 2011, 1:37 pm
#34
Join Date: Aug 2001
Location: BNE/OOL temporarily-permanently at CAK/PIT
Programs: UA*1K & UA Club, National Ex. Elite, Hertz Pres. Circ., Amex Plat., CLEAR
Posts: 1,703
I'd be terrified of contacting them to take improper credit AWAY. They might take away too much, or it might take them months/years to do it.
Dec 10, 2011, 2:20 pm
#36
Original Poster
Join Date: Nov 2011
Location: Washington, DC
Programs: UA Platinum, *G, HH Gold, Amtrak Select Plus, Hertz President's Circle
Posts: 39
Hi craigsf, no need to beg or do a mileage run. As you know, we did remove miles from accounts where they were credited in error. But, it is also our intent to let anyone who earned a higher Elite status because of the error , to keep it. Overriding to a higher status requires some manual intervention on our side to make this work. We're working through this list now, but, it could still take us a couple of days to complete this. In the meantime, If you'd like to PM me your OnePass account number, I'll be happy to get this resolved for you sooner.
Shannon
Shannon
Craig
Dec 10, 2011, 3:58 pm
#37
Suspended
Join Date: Jan 2009
Programs: UA 1k
Posts: 1,208
A non FT friend of mine got EQM's taken away. She is already 1k and well above the threshold; however, with the decrease in EQM's (about 3,000 she said), she will now end the year about 149k EQM, just short of the amount needed for additional SWU and CR1's. Will those also be re-instated, or would she need to beg/plead/Mileage Run to get them?
Dec 10, 2011, 4:02 pm
#38
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
A non FT friend of mine got EQM's taken away. She is already 1k and well above the threshold; however, with the decrease in EQM's (about 3,000 she said), she will now end the year about 149k EQM, just short of the amount needed for additional SWU and CR1's. Will those also be re-instated, or would she need to beg/plead/Mileage Run to get them?
Dec 10, 2011, 6:29 pm
#39
Join Date: May 2004
Programs: UA lifetime 1K
Posts: 2,033
I know it's not the kind of dealing many might fantasize about UACO's management, and, yes, I know about the legacy UA MM'ers. And, no, I don't believe that even that's a done deal yet. For reasons such as illustrated here.
Dec 10, 2011, 6:35 pm
#40
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
IMHO, it is a bad practice to penalize the frequent flyer for this primarily because the numbers posted were not "gamed" by the flyer, instead, it was probably some system error which caused an erroneous count. I don't think the onus should be on the FF to keep track, particularly with different bonus structures for fare classes and different airlines.
Case in point, the UA/CO DEQM... I think that on the website, it does not list the DEQM, but in the summary total, it reflects that. How is one to know when or what was posted if it is not reflected accurately (i.e. itemized in the list)? I'm doing MR's based on those numbers, so it certainly would be upsetting if towards the end of the year, when fares are sky high or time is not available, to make MR's to compensate.
Thank you UA Insider for a fair and balanced response ^
Case in point, the UA/CO DEQM... I think that on the website, it does not list the DEQM, but in the summary total, it reflects that. How is one to know when or what was posted if it is not reflected accurately (i.e. itemized in the list)? I'm doing MR's based on those numbers, so it certainly would be upsetting if towards the end of the year, when fares are sky high or time is not available, to make MR's to compensate.
But, it is also our intent to let anyone who earned a higher Elite status because of the error , to keep it. Overriding to a higher status requires some manual intervention on our side to make this work. We're working through this list now, but, it could still take us a couple of days to complete this...
Shannon
Shannon
Dec 11, 2011, 2:15 am
#41
Join Date: Aug 2003
Location: Menlo Park, CA, USA
Programs: UA: 1K, HH: Diamond
Posts: 1,330
Hi craigsf, no need to beg or do a mileage run. As you know, we did remove miles from accounts where they were credited in error. But, it is also our intent to let anyone who earned a higher Elite status because of the error , to keep it. Overriding to a higher status requires some manual intervention on our side to make this work. We're working through this list now, but, it could still take us a couple of days to complete this. In the meantime, If you'd like to PM me your OnePass account number, I'll be happy to get this resolved for you sooner.
Dec 11, 2011, 6:43 am
#42
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
Hi craigsf, no need to beg or do a mileage run. As you know, we did remove miles from accounts where they were credited in error. But, it is also our intent to let anyone who earned a higher Elite status because of the error , to keep it. Overriding to a higher status requires some manual intervention on our side to make this work. We're working through this list now, but, it could still take us a couple of days to complete this. In the meantime, If you'd like to PM me your OnePass account number, I'll be happy to get this resolved for you sooner.
Shannon
Shannon
Dec 11, 2011, 8:58 am
#43
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,882
Ok - so here's my response. Say we're not talking about mileage, but say this is your bank account. You notice a bank error in your favor, or better yet, a deposit of $100, no, let's go bigger, $5,000, that you know you didn't put in, and no one depoisted for you.This is a random, unknown deposit.
Would you still suggest that you can keep this and have a good conscience?
On another note, Kudos to UA on resolving this issue. Yes, definitely an error to post miles on an award ticket - but definitely the right thing to let the customer keep the status, even if its based on a few miles over.
Would you still suggest that you can keep this and have a good conscience?
On another note, Kudos to UA on resolving this issue. Yes, definitely an error to post miles on an award ticket - but definitely the right thing to let the customer keep the status, even if its based on a few miles over.
Dec 11, 2011, 9:04 am
#44
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Ok - so here's my response. Say we're not talking about mileage, but say this is your bank account. You notice a bank error in your favor, or better yet, a deposit of $100, no, let's go bigger, $5,000, that you know you didn't put in, and no one depoisted for you.This is a random, unknown deposit.
We are talking ~1000 miles here - the equivalent of $10 - and earned because an agent rebooked an award in Y - so hardly unsolicited or unknown. When United gives me $5000 in error - or 500,000 miles - I'll be able to answer part (b) for you.
Dec 11, 2011, 9:05 am
#45
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Ok - so here's my response. Say we're not talking about mileage, but say this is your bank account. You notice a bank error in your favor, or better yet, a deposit of $100, no, let's go bigger, $5,000, that you know you didn't put in, and no one depoisted for you.This is a random, unknown deposit.
Would you still suggest that you can keep this and have a good conscience?
Would you still suggest that you can keep this and have a good conscience?
After discovering the error, the bank removes the extra dollars and charges you 6 monthly fees for the time that the error money was bringing you over the threshold.
Does that seem reasonable to you?
Or more to the point, even though banks aren't known as the most customer friendly institution alive, can you imagine any bank doing that?