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FlyerTalk Forums Thread Wiki: CO/UA Million Mile (and Beyond) Flyer Benefits, Effective Spring 2012
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Frequently Asked Questions

Will 2MM flyers receive 2 RPUs annually?

Yes: http://www.flyertalk.com/forum/21007782-post85.html :

Quote:
Originally Posted by UA Insider View Post

All 3 Million Milers will receive 6 GPUs at the beginning of 2015, unless they were already earned through the published criteria.
Similarly, 2 Million Milers will receive 2 RPUs at the beginning of 2015, unless already earned by the published criteria.
Will 3MM flyers receive 6 GPUs annually?

Yes. See above.

Pre-merger United 1MM flyers were promised two Confirmed Regional upgrades per year. Were they grandfathered into two RPUs per year?

No. However, there is a class-action suit pending. http://www.flyertalk.com/forum/unite...13-update.html

Pre-merger United 2MM flyers were promised a Red Carpet Club lounge membership for life. Will they be grandfathered into a lifetime United Club membership?

Yes, but they need to call the MileagePlus service center.

I was close to 2MM status before January 1, 2012, and was on a pace to reach 2MM BIS before January 1, 2013. Should I have received a lifetime membership?

Some have. Call the MileagePlus service center.

Unanswered Questions

Since a 3MM flyer is also a 2MM flyer, will 3MM flyers also receive 2 RPUs annually?

Frequently Made Points

  • Many lifetime CO elites made gains with the new program:
    • Lifetime silvers become lifetime golds
    • Infinite elites became lifetime 1Ks
  • Many lifetime UA elites made gains with the new program:
    • The one time adjustment to recalculate lifetime miles to be equal to lifetime PQM boosted most lifetime totals, and many people were elevated to the first or next tier of the MM program.
    • The companion program benefited most elites.
    • The addition of lifetime platinum to existing 2MMer grandfathered lifetime United Club membership was a benefit for all pre-existing 2MMers.
    • The replacement of lifetime United Club with platinum was a benefit for those people between 1MM and 2MM lifetime miles who valued a higher upgrade priority.
    • For people at or aiming toward 4MM, the introduction of lifetime GS at 4MM
    • Leather luggage tags
  • Many lifetime CO elites had losses with the new program:
    • Moving forward, PQMs do not count toward lifetime status.
  • Many lifetime UA elites had losses with the new program:
    • For 1MM and 2MM elites, the loss of 100% RDM bonus (reduced to 50% and 75% respectively)
    • For 1MM elites, the loss of two annual CR-1s (nka RPUs)
    • For people over 1MM but not "close enough" to 2MM, the loss of the opportunity to get lifetime United Club membership.
    • The loss of one-time gifts of extra SWUs (nka GPUs)

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Old Mar 26, 12, 6:03 am   #3841
 
Join Date: Mar 2012
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Scott: As one of the 'limited few' Infinite Elites in CO One Pass, I'm bummed that GPUs are not part of the new program. I used to get upgraded all the time on NW flights pre DL merger, including international flights. All those years as a CO Infinite Elite and now have restrictions put on GPUs is a slap in the face for loyalty to CO through the good, the bad, and the ugly days of the late 80's and early 90's.
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Old Mar 26, 12, 6:05 am   #3842
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Quote:
Originally Posted by jim77345 View Post
Scott: As one of the 'limited few' Infinite Elites in CO One Pass, I'm bummed that GPUs are not part of the new program. I used to get upgraded all the time on NW flights pre DL merger, including international flights. All those years as a CO Infinite Elite and now have restrictions put on GPUs is a slap in the face for loyalty to CO through the good, the bad, and the ugly days of the late 80's and early 90's.
Welcome to FT - but you gotta be kidding me...
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Old Mar 26, 12, 6:16 am   #3843
 
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One other idea that I would have: declare a protest for April, and have each MM member take the purchase of at least one flight that would normally go to United and divert it to another carrier. Then have each member record what they spent on the alternate carrier, and upload it to the website. Also post a review of the experience on the other flight. This shows an immediate financial impact to UA, and makes it clear that the MM have a choice and are willing to use that choice.
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Old Mar 26, 12, 6:35 am   #3844
 
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I do understand the displeasure, it is rational and it does make sense, but here is my point, we can debate this till the cows come home, but nothing is going to change, unless UNITED wants to make a change.

UNITED has made their decision, determined what they perceive to be best for the company and are going forward with that plan.

I am not thrilled with many of the changes (read downgrades) but without sitting in on the meetings at UA HQ where this stuff is discussed and without knowing how each decision is affecting their bottom line (posting here that "my friends are leaving UA and taking our $$$$$ with us, does give us [FTers] an idea of your displeasure but not the entire UA pax base) we cannot understand the whys and wherewithal for their decisions and their choice to either stand their ground or backtrack.

IMHO, it is as simple as that, to be clear, I am not excusing their decisions, I am just being as rational as I can be.

Dan
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Old Mar 26, 12, 9:57 am   #3845
 
Join Date: Feb 2012
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Quote:
Originally Posted by oenophilist View Post
One other idea that I would have: declare a protest for April, and have each MM member take the purchase of at least one flight that would normally go to United and divert it to another carrier. Then have each member record what they spent on the alternate carrier, and upload it to the website. Also post a review of the experience on the other flight. This shows an immediate financial impact to UA, and makes it clear that the MM have a choice and are willing to use that choice.
And to that point:

After 100% travel on UA (approx. 20K miles) in Jan/Feb, for March $2,900 spent on AA that would have gone to UA, and $1,600 for my wife on LAN that would have gone to UA.

Customer satisfaction means nothing. Customer LOYALTY means EVERYTHING!

http://www.millionmilersunited.com/
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Old Mar 26, 12, 9:17 pm   #3846
 
Join Date: Jul 2004
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Posts: 1,704
Quote:
Originally Posted by dan1431 View Post
I do understand the displeasure, it is rational and it does make sense, but here is my point, we can debate this till the cows come home, but nothing is going to change, unless UNITED wants to make a change.

UNITED has made their decision, determined what they perceive to be best for the company and are going forward with that plan.

I am not thrilled with many of the changes (read downgrades) but without sitting in on the meetings at UA HQ where this stuff is discussed and without knowing how each decision is affecting their bottom line (posting here that "my friends are leaving UA and taking our $$$$$ with us, does give us [FTers] an idea of your displeasure but not the entire UA pax base) we cannot understand the whys and wherewithal for their decisions and their choice to either stand their ground or backtrack.

IMHO, it is as simple as that, to be clear, I am not excusing their decisions, I am just being as rational as I can be.

Dan
You are being very rational, Dan, and I think most of us here have been as well. I personally feel the new United should follow through with their word - especially when Monsieur Smisek mentions how important someone's word is on the intro video before takeoff.

The key is to keep it moving along and making sure we speak with our words and our actions. Most of $70k worth of travel for 2012 has been moved to British Airways, American (for the first time since 1988!), LAN, Emirates, and SQ. Add me to the pot of others and it adds up very quickly. Now whether it matters to corporate is another thing.

I just wonder if United even cares anymore. It's like we are dealing with Olympic Airways or Alitalia (laughing)....

UG

Quote:
Originally Posted by ozstamps View Post
Correct.

I shook my head with disbelief when I got the lavish hard box this year with all the "wonderful" MM bennies and looked at a friends paper envelope as a mere 1K.

They had made a huge effort and a great deal of expense this year over MM Status, when in fact it was diluted heavily.

If the Board saw that box, and read what those who got it think of the "New UA" they'd be pretty annoyed I think.

200,000 page views of just this thread alone is incredibly BAD for business. And gets worse each week.

In tough market conditions p!ssing off some of your VERY best long time clients all over a couple of lousy CR1s is just insane.

We were promised 2 x CR1s "for life" and I want that written promise of only a few months back honoured.

IE's were given '1K For Life" for often medium level flying decades back, and real heavy flying existing Elites have been dumped on. Makes zero business sense.

Any Harvard Business School Professor can tell them that for free.

.
I don't think they are listening to anyone right now, including their customers. It's the new business model - cash is king.
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Last edited by iluv2fly; Mar 26, 12 at 9:58 pm. Reason: merge
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Old Mar 26, 12, 9:40 pm   #3847
 
Join Date: Nov 2006
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Programs: UA 1K/1.9MM, AA Plat
Posts: 2,066
anyone received the spouse cards yet?

My spouse was given GS as part of the 1MM match. But no card yet. Anyone else gotten their spouse cards?
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Old Mar 26, 12, 10:03 pm   #3848
 
Join Date: Apr 2008
Posts: 2,129
Quote:
Originally Posted by UrbaneGent View Post

I don't think they are listening to anyone right now, including their customers. It's the new business model - cash is king.
-
Cash might be "king" but the cash has to continue to flow into the company. If many former loyal customers continue to leave UA, the "king" (cash) might lose its royal status and be demoted just like the customers were.

I am eagerly waiting to review the first quarter "cash flow statement" of United Continental Holding, Inc. which will be released in a couple of weeks. The cash flow statement will tell us more than the first quarter income statement will reveal.

The income statement will show matching of flying, (income recognition) and related costs, while the cash flow statement will disclose whether there actually is a huge dip in cash, indicating there is a lessening of those making new reservations with UA.

We will be reasonably assured whether the threats made by loyal customers to leave UA actually has occurred in large numbers of customers.

A possible major dip in cash flow is likely the only way, short of a class action route, that will get the new UA management to rescind those discriminatory and deceptive demotions related to "lifetime" promises made to million-mile flyers and intentionally breached by the new UA management.
-
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Old Mar 26, 12, 10:19 pm   #3849
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I think FT'ers are well ahead of the game at most times.

My feeling is the heavier fliers really only started experiencing glitches from March 3.

I really believe a ton of Million Milers STILL have no idea they get no CR1s a year "For Life" despite being assured in writing they would, and no 100% bonus going forward etc, etc.

So a large % of MM'ers right NOW have little idea of these changes.

And while they may well get annoyed later and curtail some or a lot of their flying,they have not done so YET.

So I'd be curious to see the Q2 and Q3 figures when they come out - not the Q1.

My wife and I both flew 35,000 EQM in very early Q1 for instance, but plan on none in Q2 unless the broken promises are honoured.

So Q2 for the both of us, will show 70,000 less miles right there.

But the rot is there and this thread getting over 200,000 views, just on one BB is a scary statistic for anyone in Management.

Kettles on once a year Priceline tickets of $68 are not to the way to long term profit, unless your livery reads SOUTHWEST.

They better start re-thinking the MM Bennies real fast, or in 12 months time many of them will have jumped ship, as in truth there are near ZERO bennies out there right now for most of that group, so why choose UA.


.
__________________
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There ARE airline choices. You lied to me, so I'm making them.
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Old Mar 26, 12, 10:47 pm   #3850
 
Join Date: Apr 2008
Posts: 2,129
Quote:
Originally Posted by ozstamps View Post

I think FT'ers are well ahead of the game at most times.

My feeling is the heavier fliers really only started experiencing glitches from March 3.

I really believe a ton of Million Milers STILL have no idea they get no CR1s a year "For Life" despite being assured in writing they would, and no 100% bonus going forward etc, etc.

So a large % of MM'ers right NOW have little idea of these changes.

And while they may well get annoyed later and curtail some or a lot of their flying,they have not done so YET.

So I'd be curious to see the Q2 and Q3 figures when they come out - not the Q1.
-
Hi OZ-

Actually, the first quarter should be telling as far as cash coming into the company goes.

Even though you flew a lot early in the first quarter of this year, you most likely bought your ticket in 2011. The first quarter income statement would move your 2011 ticket purchase to the first quarter of 2012, the year and quarter you actually took your flights (when UA earned the money).

This is called "matching" income (flying) with the expense even though your ticket was purchased in an earlier year.

If you bought your tickets in 2012, you would not be part of the equation that reflects defection of prior loyal flyers.

The cash flow statement does not center around income, it centers around the changes in cash. Therefore, even though the second and third quarters will be interesting to see, I suspect, if loyal customers really did change their allegiance to other airlines (as many reported they did), we should see a marked reduction in cash based on the statement of cash flows.

I agree, most million-milers do not yet know what the new UA management did to them. Some will not know until next year when their two "lifetime" regional upgrades fail to arrive or when they take their first flight and earn only 50% bonus miles.
-
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Old Mar 27, 12, 1:06 am   #3851
 
Join Date: Aug 2004
Location: Sydney & London
Programs: CO Exec Plat
Posts: 650
Having had a better look at the 2MM benefits, I am quite happy with what I have got (or have been promised). This is based on the fact I no longer fly paid UA.

Premier Plat for life is better than what the old UA was offering (for me at least), with no charges for changing award bookings. As well, my wife will be the same status as me if UA ever gets around to doing what they have promised. And the lifetime United Club membership is nice too.

So what's not to like if you are a 2MM (as long as you don't actually fly UA)?
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Old Mar 27, 12, 1:19 am   #3852
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Quote:
Originally Posted by Budley View Post

So what's not to like if you are a 2MM (as long as you don't actually fly UA)?
You have the same happy position as many of the lucky IE folks who may not have not spent a buck with CO/UA for 20 years, that are now magically "1K For Life".

They also seem rather pleased with life. And rather miffed anyone else minds.

I may be wrong here, as I sadly do not have a MBA, but Keeping folks happy who ARE actually spending serious money each year right now is plain good business sense.

Incenting folks to strive for a higher level than they now have, is also plain good sense.

Carrot and stick. That's how it was for many years. UA made promises and they KEPT them. What a novel concept.

Making the *NEXT* level something that you already had and lost, is just plain dumb.

Especially as with these weasels, they are likely to make change the bennies on that next level at any second anyway.
.
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Old Mar 27, 12, 3:13 am   #3853
 
Join Date: Apr 2008
Location: SYD; Central Coast, NSW
Programs: UA, 1K 2MM
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Quote:
Originally Posted by Budley View Post
Having had a better look at the 2MM benefits, I am quite happy with what I have got (or have been promised). This is based on the fact I no longer fly paid UA.

Premier Plat for life is better than what the old UA was offering (for me at least), with no charges for changing award bookings. As well, my wife will be the same status as me if UA ever gets around to doing what they have promised. And the lifetime United Club membership is nice too.

So what's not to like if you are a 2MM (as long as you don't actually fly UA)?
I do not know whether you were 2MM before Jan 1, 2012, but for those like me who are 1MM PMUAers who were not, but are on the verge of reaching 2MM, the new 2MM is little better than PMUA 1MM. There is little incentive for a PMUA 1MM to achieve 2MM under the new CO. The only reason I will go for 2MM is that I am close and have no trust in the new CO maintaining the *G for 1MMers. Next year when I have my 2MM it will be my time to defect because as you know we are fortunate here in SYD to have many *A and other options and the new CO sucks big time.
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Old Mar 27, 12, 8:22 am   #3854
 
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Quote:
Originally Posted by ozstamps View Post
...I really believe a ton of Million Milers STILL have no idea they get no CR1s a year "For Life" despite being assured in writing they would, and no 100% bonus going forward etc, etc.

So a large % of MM'ers right NOW have little idea of these changes.
I received an e-mail from MP in mid-2011:

Quote:
Subject: Thank you for flying one million miles with United
Date:
From: Mileage Plus

Reply-To: Mileage Plus Replies
To: Fredd


One million miles is a significant achievement. Your travel history with United is truly appreciated.


MILEAGE PLUS#: XXXXXXXXXXX

Dear Fredd,

Congratulations on reaching one million miles.

Your accomplishment of flying one million miles is a significant milestone.

In recognition, you've been awarded lifetime Premier Executive status as a sincere thank you. Of course, since you have already earned 1K status, you will retain those benefits as long as you meet the requirements.

And, to enhance your travel experience even more, you'll also receive the following benefits:
Three (3) systemwide upgrades immediately
Two (2) confirmed regional upgrades at the end of every year
Once again, congratulations on reaching this important milestone.

Best Regards,

Your Mileage Plus Team

Look for your kit in the mail.
Your member kit is due to arrive in four to six weeks
Can any PMUA Million Mile Flyer report receiving an e-mail notification of the changes?

I certainly didn't.
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Old Mar 27, 12, 9:31 am   #3855
 
Join Date: Apr 2008
Posts: 2,129
Quote:
Originally Posted by Fredd View Post
I received an e-mail from MP in mid-2011:

Subject: Thank you for flying one million miles with United

Date:

From: Mileage Plus

Reply-To: Mileage Plus Replies
To: Fredd

One million miles is a significant achievement. Your travel history with United is truly appreciated.

MILEAGE PLUS#: XXXXXXXXXXX

Dear Fredd,

Congratulations on reaching one million miles.

Your accomplishment of flying one million miles is a significant milestone.

In recognition, you've been awarded lifetime Premier Executive status as a sincere thank you. Of course, since you have already earned 1K status, you will retain those benefits as long as you meet the requirements.

And, to enhance your travel experience even more, you'll also receive the following benefits:
• Three (3) systemwide upgrades immediately
• Two (2) confirmed regional upgrades at the end of every year
Once again, congratulations on reaching this important milestone.

Best Regards,

Your Mileage Plus Team

Look for your kit in the mail.
Your member kit is due to arrive in four to six weeks

Can any PMUA Million Mile Flyer report receiving an e-mail notification of the changes?

I certainly didn't.
-

What an excellent point you and oz made in connection with failure of the new UA management to advise customers that their previously promised “lifetime” benefits have been breached.

Although it is true that one can find the “new” benefits currently shown on united.com, no reasonable person would expect that the announcements shown on united.com would RETROACTIVELY apply to those who reached million-mile status prior to the merging of the two programs.

It is obvious to most of us that the new UA management has presently established, among other things, a pattern of behavior that includes a failure to properly communicate with customers. This behavior is atypical to what is generally accepted in business entities interacting with their client base. Case studies show this type of behavior, on a long-term basis, reduces the goodwill of a company and causes customer defection.

The new UA management, somewhere along the way, forgot that those customers who are being ignored and abused via rescission of promised “lifetime” benefits, are the same customers that keep UA in money which allows UA to pay its day-to-day activities.
-

Last edited by dgcpaphd; Mar 27, 12 at 1:34 pm. Reason: spelling
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