1.1 million miles expired 6 wks ago
Dec 6, 2009, 3:21 pm
#76
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,441
Dec 6, 2009, 3:59 pm
#77
Join Date: Oct 2009
Location: YYZ, BOS, PVG
Programs: United 1K, SPG Platinum, PC Gold
Posts: 211
I'm so sorry for your Loss, it hurts !!
If I were you and the UA does not give the miles back, I will boycott UA for a life time.
Hope you can get all the miles back, try to find any qualified car rental, hotel stays during the period.
If I were you and the UA does not give the miles back, I will boycott UA for a life time.
Hope you can get all the miles back, try to find any qualified car rental, hotel stays during the period.
Dec 6, 2009, 4:35 pm
#78
Join Date: Feb 2005
Location: PHL & (gasp) AVP (NEPA)
Programs: UA 1K
Posts: 787
I believe this also works with United miles.
Dec 6, 2009, 9:47 pm
#79
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
The easiest way is to get a United credit card. Link it to the MP account and charge at least $2/yr. I'm talking about the cheap one that has no annual fee and pays 1 mile/$2.
Dec 14, 2009, 10:46 pm
#80
Original Poster
Join Date: Nov 2009
Programs: United, Hilton, Hyatt, Southwest
Posts: 4
OP: Resolution of expired 1.1 million miles
Over the weekend, my UA MP account was credited with just above 1.1 million miles. The Customer Service rep I spoke to Friday had alerted me that it might be happening shortly and that it was the largest number of miles he had ever seen posted overnight on any account. In the end, it came down to a Thanksgiving 2008 rental on Hertz which I had forgotten about until I started going through my credit card statements.
Initially, when I called Hertz in mid-November, they claimed they didn't have records going back one year but I begged them to look because the rental was just under 12 months old. After they found the rental, Hertz posted a 500 mile credit to my account but, unfortunately, the posting date was mid-Nov 2009, the date I had called Hertz, rather than the actual rental date. Once the miles were posted to UA, Hertz claimed they couldn't take 'em back and re-post with the correct date. I then had to work with United's Special Services Desk -- sending them copies of my credit card bill to prove I had indeed rented a Hertz car a year ago. Because of the backlog, the Special Services didn't even get to looking at my faxed request for more than 2 weeks. Last Wednesday (Dec 9), when I checked my MP balance, it showed 500 miles posted on Dec-08 and I knew it was only a matter of time before the system catches up and my miles are restored. When it didn't happen by Friday afternoon, I called Premier Executive customer service which is when I was assured that the all the expired miles will soon be posted back.
Not that I wish it on any one, wonder if any else has successfully regained similar amount of miles... To ensure it never happens again, I've made a point of rejoining Mileage Plus Dining as well as the Grocery Miles programs. Also planning family trips to Europe for next summer to start using up these miles.
Thank you all for your support. I guess all's well that ends well!
[One last thing: I must've called Premier Executive Desk more than 10 times over the course of the month as I tried to get my miles re-posted. Every person at United I talked to seemed genuinely interested in helping me. I haven't flown United lately but it a pleasure dealing with the Customer Service staff. Can't wait to start flying the friendly skies again.]
Best regards,
Happy Million Miler.
Initially, when I called Hertz in mid-November, they claimed they didn't have records going back one year but I begged them to look because the rental was just under 12 months old. After they found the rental, Hertz posted a 500 mile credit to my account but, unfortunately, the posting date was mid-Nov 2009, the date I had called Hertz, rather than the actual rental date. Once the miles were posted to UA, Hertz claimed they couldn't take 'em back and re-post with the correct date. I then had to work with United's Special Services Desk -- sending them copies of my credit card bill to prove I had indeed rented a Hertz car a year ago. Because of the backlog, the Special Services didn't even get to looking at my faxed request for more than 2 weeks. Last Wednesday (Dec 9), when I checked my MP balance, it showed 500 miles posted on Dec-08 and I knew it was only a matter of time before the system catches up and my miles are restored. When it didn't happen by Friday afternoon, I called Premier Executive customer service which is when I was assured that the all the expired miles will soon be posted back.
Not that I wish it on any one, wonder if any else has successfully regained similar amount of miles... To ensure it never happens again, I've made a point of rejoining Mileage Plus Dining as well as the Grocery Miles programs. Also planning family trips to Europe for next summer to start using up these miles.
Thank you all for your support. I guess all's well that ends well!
[One last thing: I must've called Premier Executive Desk more than 10 times over the course of the month as I tried to get my miles re-posted. Every person at United I talked to seemed genuinely interested in helping me. I haven't flown United lately but it a pleasure dealing with the Customer Service staff. Can't wait to start flying the friendly skies again.]
Best regards,
Happy Million Miler.
Dec 14, 2009, 10:54 pm
#82
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Over the weekend, my UA MP account was credited with just above 1.1 million miles. The Customer Service rep I spoke to Friday had alerted me that it might be happening shortly and that it was the largest number of miles he had ever seen posted overnight on any account. In the end, it came down to a Thanksgiving 2008 rental on Hertz which I had forgotten about until I started going through my credit card statements.
Initially, when I called Hertz in mid-November, they claimed they didn't have records going back one year but I begged them to look because the rental was just under 12 months old. After they found the rental, Hertz posted a 500 mile credit to my account but, unfortunately, the posting date was mid-Nov 2009, the date I had called Hertz, rather than the actual rental date. Once the miles were posted to UA, Hertz claimed they couldn't take 'em back and re-post with the correct date. I then had to work with United's Special Services Desk -- sending them copies of my credit card bill to prove I had indeed rented a Hertz car a year ago. Because of the backlog, the Special Services didn't even get to looking at my faxed request for more than 2 weeks. Last Wednesday (Dec 9), when I checked my MP balance, it showed 500 miles posted on Dec-08 and I knew it was only a matter of time before the system catches up and my miles are restored. When it didn't happen by Friday afternoon, I called Premier Executive customer service which is when I was assured that the all the expired miles will soon be posted back.
Not that I wish it on any one, wonder if any else has successfully regained similar amount of miles... To ensure it never happens again, I've made a point of rejoining Mileage Plus Dining as well as the Grocery Miles programs. Also planning family trips to Europe for next summer to start using up these miles.
Thank you all for your support. I guess all's well that ends well!
[One last thing: I must've called Premier Executive Desk more than 10 times over the course of the month as I tried to get my miles re-posted. Every person at United I talked to seemed genuinely interested in helping me. I haven't flown United lately but it a pleasure dealing with the Customer Service staff. Can't wait to start flying the friendly skies again.]
Best regards,
Happy Million Miler.
Initially, when I called Hertz in mid-November, they claimed they didn't have records going back one year but I begged them to look because the rental was just under 12 months old. After they found the rental, Hertz posted a 500 mile credit to my account but, unfortunately, the posting date was mid-Nov 2009, the date I had called Hertz, rather than the actual rental date. Once the miles were posted to UA, Hertz claimed they couldn't take 'em back and re-post with the correct date. I then had to work with United's Special Services Desk -- sending them copies of my credit card bill to prove I had indeed rented a Hertz car a year ago. Because of the backlog, the Special Services didn't even get to looking at my faxed request for more than 2 weeks. Last Wednesday (Dec 9), when I checked my MP balance, it showed 500 miles posted on Dec-08 and I knew it was only a matter of time before the system catches up and my miles are restored. When it didn't happen by Friday afternoon, I called Premier Executive customer service which is when I was assured that the all the expired miles will soon be posted back.
Not that I wish it on any one, wonder if any else has successfully regained similar amount of miles... To ensure it never happens again, I've made a point of rejoining Mileage Plus Dining as well as the Grocery Miles programs. Also planning family trips to Europe for next summer to start using up these miles.
Thank you all for your support. I guess all's well that ends well!
[One last thing: I must've called Premier Executive Desk more than 10 times over the course of the month as I tried to get my miles re-posted. Every person at United I talked to seemed genuinely interested in helping me. I haven't flown United lately but it a pleasure dealing with the Customer Service staff. Can't wait to start flying the friendly skies again.]
Best regards,
Happy Million Miler.
I'm sure you must feel like this is an early Christmas gift, even if they were yours to begin with.
Dec 15, 2009, 12:09 am
#89
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
unitedmillionmiler, thanks for sharing this fine resolution and glad that the FT community could help. Now that you'll be redeeming those miles and hopefully earning more, feel free to share more experiences with us.