Have I renewed my status..?
#1
Original Poster
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 281
Have I renewed my status..?
Sorry all I know this is a very stupid question, but I just want to double-check and make sure given how poor the Turkish Airlines website IT is...
Here is the screenshot of two different accounts of my family:
Both have collected 37,500 miles within the 2-year period of Elite membership. Yet, I don't understand why the 'Card Renewal' page shows differently. May I know if the Elite status will be automatically renewed after the expiry date for both/either screenshot? Or is there some kind of bug that I have to contact TK to manually update my status (especially for the first account)?
Thanks all in advance!
Here is the screenshot of two different accounts of my family:
Both have collected 37,500 miles within the 2-year period of Elite membership. Yet, I don't understand why the 'Card Renewal' page shows differently. May I know if the Elite status will be automatically renewed after the expiry date for both/either screenshot? Or is there some kind of bug that I have to contact TK to manually update my status (especially for the first account)?
Thanks all in advance!
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,979
Are either of the accounts doing anything special? (status match, etc.)
Is the second account re-qualifying with 25K during the first year of status?
Is the second account re-qualifying with 25K during the first year of status?
#3
Original Poster
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 281
Both accounts were status matched back in 2015. First account re-qualify only this year while the second account got qualified within the first year already.
#5
Join Date: Apr 2007
Location: DSS
Posts: 827
Heed : The amount of status miles to be collected = 0
Cheers,
M.
#6
Original Poster
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 281
Thanks a lot! I just want to make sure there is no glitch or bug or whatsoever since I'm planning to fly on 1/Sep/2017, one day exactly after the expiry date of current status.
#7
Original Poster
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 281
May I know what happened in the end for you?
#9
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 745
I'm in a similar situation. I was status matched but I was in the batch downgraded to Classic Plus after the first year despite getting the 15,000 required before reinstating me to Elite in January albeit with the same expiry date of December 2017.
I thought I would leave it until I had 37,500 - in fact I now have 42,760 points (with over 40,000 on TK metal) but my account stubbornly won't say I've qualified for another two years.
I'm trying to sum up the energy to send a message to them. Maybe I'll do it this weekend...
[img]webkit-fake-url://4a304899-73d7-4a12-91cc-410e197c8789/imagejpeg[/img]
I thought I would leave it until I had 37,500 - in fact I now have 42,760 points (with over 40,000 on TK metal) but my account stubbornly won't say I've qualified for another two years.
I'm trying to sum up the energy to send a message to them. Maybe I'll do it this weekend...
[img]webkit-fake-url://4a304899-73d7-4a12-91cc-410e197c8789/imagejpeg[/img]
#11
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 745
I have sent them a message. In the past 18 months I have 47,000 status miles.
Hopefully they will see that and make the adjustments.
#12
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
i just had a great experience with TK miles&smiles hotline, such a nice female agent with skills...
i did several bookings and also asked about that issue posted here.
She said the date is the expiry date of the PHYSICAL CARD you received first. The status is renewed
i did several bookings and also asked about that issue posted here.
She said the date is the expiry date of the PHYSICAL CARD you received first. The status is renewed