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Confused About Change/Cancellation Charges for Award Tickets on TK!

Confused About Change/Cancellation Charges for Award Tickets on TK!

Old May 22, 2017, 5:51 am
  #1  
Original Poster
 
Join Date: Jul 2014
Posts: 346
Confused About Change/Cancellation Charges for Award Tickets on TK!

I apologize if the topic is already brought earlier.

I've just issued an award ticket after making sure that the changes/cancellation charge is only USD 25 as per TK website here.

I booked on "Limited Capacity" category.

However, once I received the confirmation mail and clicked on "fare rules", it's saying:

*ANY TIME CHARGE USD 200.00 FOR REISSUE/REVALIDATION
*BEFORE DEPARTURE CHARGE USD 400.00 FOR CANCEL/REFUND

I've only booked now so that I didn't mind paying USD 25 in case if anything happens in my itinerary.

Anyone has any idea which is the correct information?
sushimaru is offline  
Old May 22, 2017, 9:33 am
  #2  
Original Poster
 
Join Date: Jul 2014
Posts: 346
Just called Istanbul call center - the agent did confirm me that both change and cancellation charge are indeed USD 25. I don't know why the confirmation mail would say something else! Whew.
sushimaru is offline  
Old May 22, 2017, 10:15 am
  #3  
 
Join Date: Jan 2016
Posts: 26
In the past it was 20€ for me, which sounds about right with 25$.
freetgy is offline  
Old May 22, 2017, 1:27 pm
  #4  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
20€ is not bad. I ca easily waste that to speculative award.
FFlash is offline  
Old May 23, 2017, 9:43 am
  #5  
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Join Date: Jul 2014
Posts: 346
Originally Posted by freetgy
In the past it was 20 for me, which sounds about right with 25$.
Good to hear that. That's what the website also says.
sushimaru is offline  

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